Ordered on the 7th February today 21st of February still 🤪 have nothing 🙃 processed the DPD parcel with tracking generated next day. Only email communications, one man show... Buying cheaper fro... Voir plus
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Lisez les avis des autres
Clearly inundated and presumably an online middle man seller importing against sales.Anyway and despite some bad reviews they did reply to holdups and did deliver what they promised .They are not sca... Voir plus
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Would give zero stars!!! Returned an item completely unopened, returned by tracked, they acknowledged receipt of return, been waiting nearly a month for refund, they keep fobbing me off, 3 times now m... Voir plus
L'entreprise a répondu
I made two separate purchases. The first took a while to arrive, but I was kept informed of progress and offer of refund. As the price could not be met by any other supplier, I stuck with it. The good... Voir plus
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À propos de l'entreprise
- Entreprise d'électronique
- aussi dans
- Magasin d'électronique
- Magasin de téléphonie mobile
- Ordinateur et accessoires
Écrit par l'entreprise
At eGadgetsdeal, explore our diverse collection of cutting-edge gadgets, electronics, and accessories at competitive prices. From smartphones to laptops and smart home devices, find exactly what you need. Benefit from swift shipping, secure payments, and responsive customer support. Trust us for your satisfaction.
Coordonnées de contact
Royaume-Uni
- contact@egadgetsdeal.co.uk
- egadgetsdeal.co.uk
2,1
Bas
318 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Les gens ont aussi consulté
This is a scam
I ordered a Galaxy S24 mobile phone from this company on 28 November with expected 4-6 days delivery time. I followed up on 11 December to be told it would be dispatched but should arrive early the following week and the backlog was due to extreme demand from Black Friday. Despite an assurance that it would be dispatched it has still not arrived as of today 23 December and the company has not responded to my emails. I note that the address which my bank has paid the money to is an obscure location next to a Malaysian supermarket in Birmingham. The Royal Mail dispatch reference no longer appears to be valid. I am convinced that I have been scammed and will be reporting egadgetsdeal to my bank and to the police as they have taken £699.99 out of my account and not sent the product I ordered. Avoid this company.
11 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience you have experienced and fully understand your frustration regarding the delay and tracking concerns.
As our CS team mentioned, the backlog caused by Black Friday demand has unfortunately impacted our operations, including shipping times and response capacity. However, please rest assured that we are actively addressing these challenges to minimise disruptions.
Our customer service team has been in contact with you to provide updates and assistance. Regarding the Royal Mail tracking reference, we are aware of the issue and are working closely with our logistics partners to ensure your order reaches you as soon as possible.
Please know that we take such situations seriously and are committed to providing a resolution. If the delay persists, we will work with you to offer alternative solutions, including a replacement or refund, if necessary.
Your feedback is incredibly important to us, as it helps us identify areas for improvement. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction.
Should you have further questions or require additional support, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk.
Sincerely,
eGadgetsdeal
SCAM. AVOID
Didn't receive a confirmation email until asked. Tried saying it might of been in my spam. Delivery date on the confirmation email came and passed. Never received a delivery email. Then when asked, they said they was 'handling the order'.
Complete scam. Trying to get away with sending nothing. Avoid at all costs.
2 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
We sincerely apologise for your experience and the frustration caused. We understand how important clear communication and timely updates are to our customers, and we deeply regret falling short in this instance.
To address your concerns:
1. The confirmation email was sent immediately after your order was placed, but it seems it did not reach your inbox. This may have been due to filtering into the spam folder, which we recommended checking.
2. The delay in providing tracking details was caused by unforeseen issues during the busy holiday season, for which we take full responsibility.
3. Upon receiving your request, we processed a full refund promptly. While we aim to resolve issues quickly, we understand this situation did not meet your expectations.
We assure you that our intention was never to cause inconvenience or appear untrustworthy. Your feedback is invaluable, and we are taking steps to improve our communication processes and prevent similar issues in the future.
Thank you for bringing this to our attention. Should you wish to discuss this further or reconsider your review, please don’t hesitate to contact us directly at contact@egadgetsdeal.co.uk.
Sincerely,
eGadgetsdeal
Dispatched 18th Nov still no item
Dispatched 18th Nov still no item, online chat does not work, emails replied to with no real answer. Still awaiting my item. They believe it's lost in the post. Shocking communication. I want a refund.
10 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience and frustration caused by the delay in receiving your order. We take full responsibility for the communication shortcomings you experienced and deeply regret that this situation did not meet the standards of service we aim to provide.
Upon investigating, we discovered that your parcel was unfortunately lost during transit, which is entirely beyond your control and something we should have handled better. We have arranged a replacement item to be shipped to you this week, and tracking details will be shared as soon as it is dispatched. Additionally, we have offered compensation as a gesture of goodwill to express our regret for this matter.
We understand your disappointment and are taking immediate steps to improve our processes, particularly during busy periods, to prevent similar issues from happening again. Your feedback is invaluable and will help us deliver a better experience for all our customers in the future.
If you have any further concerns, please feel free to reach out to us directly. We remain committed to resolving this matter to your satisfaction and restoring your trust in our service.
Thank you for your patience and understanding.
Sincerely,
eGadgetsdeal
order not received
After 13 days of waiting haven't received the goods. sent an email to enquire where my order is and haven't received a reply. Prices on this website are very good, starting to understand why, maybe should have gone to currys
27 novembre 2024
Réponse de eGadgetsdeal
Dear Stuart,
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience caused by the delay in your order and our response time. We completely understand your frustration, and this is not the level of service we strive to deliver to our customers.
We are pleased to confirm that your order is now in transit, and the tracking information has been provided to you via email.
At eGadgetsdeal, we value every customer’s trust and are committed to improving our processes to prevent similar issues in the future, especially during busy periods. Your feedback has been instrumental in helping us identify areas where we can enhance our service.
Thank you for giving us the opportunity to make things right.
Sincerely,
eGadgetsdeal
It did arrive!
At first I was skeptical due to the lower price and after reading reviews but I went ahead with my purchase anyway. After emailing them I did get replies explaining the issues I had raised to me and I felt assured after that it’d just take a while for me to get my switch because of the Black Friday sales and they were true to their words of when it would be dispatched and I’ve received it today in its brand new unused condition I’m very happy with my purchase.
2 décembre 2024
Réponse de eGadgetsdeal
Dear Customer,
Thank you for sharing your experience and for leaving such a detailed review. We’re delighted to hear that your initial concerns were resolved and that you are now enjoying your new Switch in its brand-new condition.
We understand that trust is key when shopping online, especially during busy periods like Black Friday, and we’re glad our communication helped reassure you throughout the process. Your kind words mean a lot to us, as they reflect our commitment to providing quality products and customer service, even during high-demand times.
If there’s anything further we can assist you with or if you have additional feedback, please don’t hesitate to reach out. We truly appreciate your trust in choosing eGadgetsdeal and hope to serve you again in the future!
Sincerely,
eGadgetsdeal
No item delivered as promised
I ordered Nintendo lite back in November. Email said 4-6 days and gave tracking number for Royal Mail. However I have still not received item. Tracking number does not work and no response to emails.
24 novembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
We are truly sorry to hear about your experience and for the frustration this has caused you. Please accept our sincerest apologies for the inconvenience.
After investigating your case, we have confirmed that your order was dispatched via Royal Mail with the tracking number provided. According to their records, the item was successfully delivered on 10th December 2024 (https://www.royalmail.com/track-your-item#/tracking-results/OF511671031GB). We understand there may have been initial confusion due to the tracking number not functioning as expected, and we deeply regret any worry or inconvenience this may have caused.
Our team is committed to resolving issues promptly and ensuring our customers are satisfied. It appears there was a delay in our response during the exceptionally busy Black Friday period, for which we apologise. This is not the standard of service we aim to provide, and we are taking steps to improve our processes during peak times to prevent similar situations in the future.
We value all feedback, as it helps us learn and grow. If there is anything further we can do to assist you, please do not hesitate to reach out to us directly at contact@egadgetsdeal.co.uk.
Once again, we apologise for the inconvenience and thank you for bringing this matter to our attention.
Sincerely,
eGadgetsdeal
Ordered an Ipad for my grandsons…
Ordered an Ipad for my grandsons birthday, received an email this morning stating package is "lost" Delivery was promised within 6 working days now over two weeks later no ipad. I have tried telephoning, unable to get through. I have contacted Master Card as I feel I may have been scammed. Grandsons birthday is today, I will just go to the Apple store in Belfast at least you know who you are dealing with!!! Still no reply as to when I will receive a refund from eGadgetsdeal.
Latest email received from eGadgetsdeal at 02:42 this morning requesting bank details????
Not a chance of me sending any details!!!!
From: eGadgetsdeal
Sent: 10 December 2024 02:41
To:
Subject: Re: Contact Form
Dear Customer,
I understand you would like to refund. We are currently processing your refund, and to ensure a secure and efficient transaction, we require your bank account details:
Bank name:
Acc number:
Sort code:
This is because our payment system cannot automatically reverse the transaction.
We apologize for any trouble and appreciate your understanding.
Sincerely,
eGadgetsdeal
9 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for sharing your experience. We deeply regret the inconvenience and frustration caused by this situation. We sincerely apologise that your grandson’s birthday was impacted due to the delay in receiving your order.
After thoroughly checking our system, we were unable to locate an order under the details provided. To assist you promptly, we kindly request that you contact us directly at contact@egadgetsdeal.co.uk or provide your order number so that we can investigate and resolve this issue as soon as possible.
Please rest assured that we are a legitimate and professionally operated UK-based company. We value our customers' trust and take every complaint seriously. While unfortunate delays can sometimes occur, we are committed to rectifying any problems swiftly and transparently.
We understand your concern and want to assure you that we are here to help. We deeply regret any distress caused and appreciate your patience while we work to make this right.
Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Sincerely,
eGadgetsdeal
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our website easy to navigate and that your delivery experience was prompt.
At eGadgetsdeal, we strive to provide a seamless shopping experience and reliable service for all our customers, and it’s incredibly rewarding to know we’ve met your expectations.
We truly appreciate you taking the time to share your experience and hope to see you again soon. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Sincerely,
eGadgetsdeal
Further to E Gadgets Deal UK response
Further to E Gadgets Deal UK response, Here are my reference details which were included on every email sent to this company. “Your Shipment #EGSH100093865 for Order #EGOD100096298”.
I had two emails from this company today 9th December, asking for photographs of my item which is still unopened. They have also sent me a Returns label but I will pay separately for Royal Mail Special Delivery for peace of mind. These are the reference numbers of my order which was made on 25th November for £529.99. Amazing how a bad review draws out recalcitrant companies.
25 novembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for providing the reference details and for sharing your honest feedback. We sincerely apologise for the inconvenience caused by the delays in processing your return request. We understand how frustrating this experience has been and are committed to resolving the matter promptly.
As you mentioned, we have now issued a returns label to facilitate the process. While we appreciate your decision to use Royal Mail Special Delivery for peace of mind, we are happy to reimburse you for any reasonable return shipping costs incurred. Please retain proof of postage so that we can process the reimbursement as quickly as possible.
We regret that our initial response times did not meet your expectations, and we assure you that this does not reflect the level of service we strive to provide. Your feedback has highlighted areas in need of improvement, and we are taking active steps to enhance our processes to ensure smoother and more efficient communication in the future.
We are a legitimate and professionally managed company, and the trust of our customers is our utmost priority. Thank you for your patience, and we look forward to resolving this issue to your satisfaction. Should you have any further concerns, please do not hesitate to reach out directly.
Sincerely,
eGadgetsdeal
£700 product not received over 1 month later
Bought a tablet for £700 on the 8th November and was told 4-6 day delivery. Well here we are 32 days later and nothing has arrived. When they do actually respond to your emails it is just a series of false delivery promises - they have told me 4 times a new delivery date and on every occasion I have received nothing.
9 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for sharing your feedback. We are deeply sorry for the frustration and inconvenience caused by the delay in your order.
Due to the exceptionally high volume of orders and inquiries during Black Friday and the holiday season, along with increased pressure on delivery services, we regret that some delays have occurred. We acknowledge that our communication about your parcel may have added to your dissatisfaction, and for this, we sincerely apologise.
We have searched our system but have been unable to locate your specific order based on the information provided. To assist you further and resolve this matter promptly, we kindly ask that you contact us directly at contact@egadgetsdeal.co.uk with your order number or additional details.
Please allow us to reassure you that eGadgetsdeal is a legitimate UK-based business committed to providing genuine products and excellent service to our customers. We do not engage in dishonest practices, and we are fully committed to resolving any issues that arise. Your satisfaction and trust are extremely important to us, and we value the opportunity to make things right.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Sincerely,
eGadgetsdeal
Incompetent or simply dishonest?
I placed my order [EGOD100096549] on 29 November and a Royal Mail tracking number was assigned the following day showing the goods were 'despatched'. When Royal Mail had still not received them a few days later I emailed eGadgetsdeal to ask what had gone wrong. They admitted that assigning a 'despatched' tracking number only meant the order was 'being handled' and the entire 'shipping timeline' usually takes 5-8 days. Well, that time has also expired now and Royal Mail still has not received the goods. This is unacceptable trading practice and you are sending out misleading information. What has happened to my order?
Update 12 Dec - I had an email from egadgetsdeal on 10 Dec saying the original package was 'misplaced' and they had sent a replacement the same day. I wrote back and asked for a tracking number. Today I received an email saying the replacement would not be despatched until Monday 16th at the earliest. Are they incompetent or simply dishonest?
29 novembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience caused by the delay in your order.
We understand your frustration and regret that our communication about the status of your parcel did not meet your expectations. Upon investigating the issue, we discovered that your original package was regrettably misplaced during transit. To address this, we have already dispatched a replacement order, which is expected to reach you by the weekend.
We also acknowledge that our process of assigning tracking numbers before dispatch may have caused confusion, and we are taking immediate steps to improve transparency and communication in this regard. The high volume of orders during the Black Friday period highlighted areas where our processes need strengthening, and we are actively implementing changes to prevent such issues from happening in the future.
At eGadgetsdeal, we are committed to providing an honest and reliable service. Your feedback is invaluable in helping us improve, and we deeply regret the negative experience you’ve had. If there is anything further we can do to resolve this matter, please contact us directly at contact@egadgetsdeal.co.uk.
We appreciate your patience and understanding.
Sincerely,
eGadgetsdeal
Untruths and delays
I ordered an item and was informed by email that it had been dispatched. Nine days later, I still had not received the item. On checking the tracking reference, I discovered that the item was still not with Royal Mail, having not been dispatched. I cancelled the order and am still waiting for my refund. Will never entertain the idea of using this organisation again.
20 novembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the experience you have had with your recent order. We completely understand your frustration and appreciate you bringing this to our attention.
It appears there was an issue with the dispatch process, which led to the delay and incorrect tracking information. This is certainly not the standard we aim to provide, and we are actively investigating the cause to ensure it doesn’t happen again in the future.
Regarding your refund, we are working to resolve this matter as quickly as possible. Our customer service team will reach out to you directly to confirm the details and ensure that the refund is processed immediately.
We value every customer and are committed to delivering excellent service. While this has been an unfortunate situation, we assure you that we take full responsibility and are taking steps to improve.
Thank you for your understanding, and we hope to have the opportunity to restore your trust.
Sincerely,
eGadgetsdeal
I dont write reviews normally but given…
I dont write reviews normally but given the amount of bad reviews i thought its only fsir to give my piece.
I ordered a nintendo switch on this sitr as it was so much cheaper everywhere else.
It was only after that i checked trust pilot and began to panic.
After 3 weeks, still no switch despite a royal mail tracking number being given.
During the 3 weeks i emailed thr company twice and in fairness both times i got a response.
My switch arrived today. Brand new. Perfect!
It appears this company orders their goods abroad which enables them to give cheap prices. Their tracking system is given to the customer a couple of days after purchase.
But this doesnt mean it has been dispatched
It does declare this on their website after looking hard , i do think this could be made more clear and perhaps this would save a lot of negative reviews from people feeling like this is a scam.
If you have purchased from here. Be paitent! It will arrive! And you will be pleased!
7 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for taking the time to leave such a thoughtful and balanced review. We're delighted to hear that you are happy with your Nintendo Switch and that it arrived in perfect condition. We understand that the wait can be frustrating, and we truly appreciate your patience and understanding throughout the process.
We also appreciate your feedback regarding the clarity of our tracking system. We are always working to improve our communication, and we will take your suggestion into consideration to make our delivery process clearer for future customers.
Thank you once again for your trust in us, and for sharing your experience. We're glad to have had the opportunity to serve you, and we look forward to welcoming you back soon.
Sincerely,
eGadgetsdeal
#EGOD100095007
UPDATE 16/12: Stay far away from this company. No amount of patience us worth it. Following my review I received an email from them to say my phone had been dispatched last week Monday, and I should receive it by the weekend.
I emailed twice asking for a tracking number as the original one was never updated and never received a response. I emailed again on Saturday night with a further complaint as still no phone received, only to get a response this morning saying the phone was never dispatched due to unexpected logistical issues. It's been a month of unexpected logistical issues. Now they are wanting to give me a full refund, which I have requested happens today.
Furthermore, they offered to give me £10 as a gesture of goodwill, and asked that I change my review once I received my item. I have told them to send me the £10 along with my refund for all the inconvenience, so let's see what happens there.
Don't use this company if you want your goods to ever arrive.
I am absolutely appalled by the service of this company.
I ordered a phone 3 weeks ago, which should have been delivered by Fridy 22nd November, yet Royal Mail still says they are awaiting the product.
The last communication I had from this company was the 29th Nov where it was said the earliest the phone would be dispatched would be Tues/Wed of this week.
As I mentioned in my email, if you do not get the order to me by Wednesday 11th December, I will be reporting your company as a fraudulent business and asking my credit card company to refund my payment.
I gave them the benefit of the doubt when ordering, but I should have listened to the bad reviews.
Do not use this company. Their excuse was black Friday/Christmas backlog, which then became logistical issues. A mickey mouse company in my opinion.
21 novembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for taking the time to share your experience with us. We sincerely apologise for the delays and the frustration caused by this situation. We completely understand your disappointment and take full responsibility for the inconvenience you’ve faced.
Upon investigation, we found that your original package was regrettably misplaced during transit. To resolve this as quickly as possible, we have already dispatched a replacement phone, which is expected to reach you by the weekend.
We deeply regret the lack of timely updates and the delays caused by the exceptionally high volume of inquiries during the Black Friday period. While this is not an excuse, it has highlighted areas in our process that need improvement. We are actively working on these to ensure that such situations are not repeated in the future.
Thank you for your understanding and patience. If you have any further concerns, please do not hesitate to contact us directly at contact@egadgetsdeal.co.uk.
Sincerely,
eGadgetsdeal
It will arrive late but it will arrive
A lot cheaper than other retailers. The reason I'm not giving 5 stars is because the 4-6 working day delivery is not realistic and they should be more honest and say it will take about a fortnight which would take the nervousness regarding will it / won't it turn up out of the equation. Not a scam they will deliver albeit late. The way I look at is if you want fast delivery buy from Amazon but if you want to pay less and can afford to wait for delivery then you should use eGadgets.
6 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your thoughtful review and for recognising the value we offer with our competitive pricing. We appreciate your feedback on the delivery time, and we understand how important it is for customers to have clarity around shipping expectations. We are constantly working to improve and will take your suggestion into account as we review our delivery estimates and communication.
We’re glad to hear you found the pricing appealing and that you trust us to deliver your orders. Your understanding and patience mean a lot to us, and we’re committed to providing great deals with a service that meets your expectations.
We look forward to serving you again in the future.
Sincerely,
eGadgetsdeal
package was two weeks late but im happy with my experience
I was supposed to receive my package two weeks ago, but after contacting customer service they said there has been a massive delay. I wasnt too happy about this but I understood, i have also bought from there before and had a great experience and decided to just be patient. I received my package and I am very happy. honestly cant complain, i got my Samsung s10+ tablet for a stellar deal. This will be a go to place for good deals from now on. I think going forward though the company should have an automated system where customers that haven't received their package receive some kind of email providing assurance so it cools nervous customers down. this company isnt a scam, and this is a genuine review. good experience overall minus delivery times
6 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your Samsung S10+ tablet and that, despite the delay, your experience with us has been positive overall. We truly appreciate your understanding and patience throughout the process.
We also appreciate your valuable feedback regarding the communication around delays. We completely agree that keeping customers informed and reassured during such times is important, and we’ll certainly take your suggestion into consideration as we continue to improve our services.
We’re delighted to know that you’ll be returning to us for future deals, and we look forward to serving you again soon. Thanks for being such a loyal customer!
Sincerely,
eGadgetsdeal
Still waiting
Still waiting. They initially said my parcel had been dispatched on the 22/11/2024, but RM tracking still says they're waiting for it. egadgets replied to my email on Wednesday, saying it should be dispatched on Thursday (but wasn't it dispatched 2 weeks ago?). I'll be recovering my money and buying from a reputable seller. They don't have 50% 1-star reviews for no reason. Avoid.
6 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for your feedback, and we deeply regret the inconvenience and frustration caused by this situation. We sincerely apologise for the delay in processing and delivering your order, especially during this busy period.
Due to the exceptionally high volume of orders and inquiries during Black Friday and the holiday season, as well as increased pressure on delivery services, some delays have occurred. We recognise that our communication regarding your parcel may have added to your frustration, and for this, we are truly sorry.
Upon reviewing your order, we can confirm that your parcel is now in transit and on its way to you. You can track its status here: https://www.royalmail.com/track-your-item#/tracking-results/OF511667195GB.
We value your trust and are committed to improving our processes to ensure better service in the future. Should you have any further concerns, please don’t hesitate to contact us directly at contact@egadgetsdeal.co.uk.
Thank you for your patience and understanding.
Sincerely,
eGadgetsdeal
Goods received ! Paid for rush delivery item not arrived after 4 biz days
Paid for rush delivery item not arrived !!!
Goods arrived via Royal Mail, product excellent value for money (assuming refund for express delivery receievd).
If looking for brand names at very competitive prices AND prepared to wait for delivery then excellent value.
Would use again with "eyes wide open"
2 décembre 2024
Réponse de eGadgetsdeal
Dear Customer,
We sincerely apologise for the inconvenience caused by the delay in receiving your order, especially as you opted for rush delivery. We understand how frustrating this must have been and deeply regret falling short of your expectations.
Upon reviewing your case with our warehouse and customer service team, we have identified the issue and are prioritising its resolution. Our customer service team has already reached out to you with updates and further support to ensure your concerns are addressed promptly.
At eGadgetsdeal, we are committed to delivering on our promises and continuously improving our processes to prevent delays like this in the future. Your feedback is invaluable in helping us achieve this, and we appreciate your patience and understanding as we work to make things right.
If you have any further questions or require assistance, please do not hesitate to contact us directly at contact@egadgetsdeal.co.uk.
Sincerely,
eGadgetsdeal
Avoid buying from this business
I ordered some AirTags on the 21/11/24 and still received them.
I have WhatsApp the company, no reply. I have emailed them, no reply and completed a customer enquiry on their website which does not work!
Update : the company contacted me, but only after posting this review. No other form of communication worked.
I was updated that the product was on the way, but sent the wrong Royal Mail Tracking.
I then received the correct one and the order eventually arrived in good working order as described.
I will still avoid from now on due to poor customer service and long wait for products.
5 décembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
We are truly sorry for the negative experience you’ve had with us and for the frustration caused by the delays and lack of timely communication.
Upon reviewing your case, we can confirm that your order is currently at Royal Mail's warehouse. We have contacted them to expedite the delivery process, and your order is expected to arrive early next week. You can track the status of your parcel using this link:
Royal Mail Tracking.
We regret that our communication fell short during this busy Black Friday period. The high volume of inquiries overwhelmed our team, and we acknowledge that this caused undue stress for you. This is not the level of service we aim to provide, and for that, we sincerely apologise.
Additionally, we’ve taken steps to improve our communication processes internally to ensure a better experience for our customers moving forward.
Thank you for bringing this to our attention, and please don’t hesitate to contact us directly if there’s anything further we can do to assist.
Sincerely,
eGadgetsdeal
Places my order 2 weeks ago
Places my order 2 weeks ago. Given an order number: #EGOD100095661
Given a tracking reference: OF511666425GB
That doesn't exist!
How can they do this to kids at xmas!
I have chased and no response.
I will dispute it with my bank
23 novembre 2024
Avis spontané
Réponse de eGadgetsdeal
Dear Customer,
Thank you for sharing your concerns, and we sincerely apologise for the negative experience you have had with your order. We understand how frustrating this situation must be, especially during the busy holiday season.
Upon investigating your case, we have confirmed that your parcel was dispatched and Royal Mail attempted delivery on 05-12-2024. Unfortunately, it appears no one was available to receive the package. The tracking link provided below will allow you to book a redelivery at your convenience:
https://www.royalmail.com/track-your-item#/tracking-results/OF511666425GB
We deeply regret that our communication fell short of your expectations, and we take full responsibility for any distress this has caused.
Your feedback is invaluable to us, and we truly appreciate your understanding. Please feel free to reach out if there is anything further we can assist with.
Sincerely,
eGadgetsdeal
L’expérience Trustpilot
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