Can't recommend EkoFlow highly enough. They replaced our failed septic with a new water treatment plant in Stroud. Despite considerable access restrictions and negotiating tricky hills, lanes and neig... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a great company. They weren't the cheapest nor the most expensive but certainly the keenest with a real focus on customer services. There were a few challenges on the job, all sorted out with a c... Voir plus
L'entreprise a répondu
Efficient and prompt service at a reasonable price. I know a bit more about how a Tricel treatment plant works now thanks to the friendly engineer. The receptionist was also super efficient and I was... Voir plus
L'entreprise a répondu
Service engineer had to call to find property (difficult to find!). Elijah was extremely polite on the phone when he called for directions (I was away from home at the time). He also called me back t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.
Our Affordable Service Packages
From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.
Coordonnées de contact
Unit 13 Springfield Business Centre, GL10 3SX, Stonehouse, Royaume-Uni
- 01452 247480
- info@ekoflow.co.uk
- ekoflow.co.uk
4,8
Excellent
697 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A near scandalous expense to do 2 quick…
A near scandalous expense to do 2 quick checks that were next to each other.
1 août 2025
Réponse de Ekoflow Ltd
Hi Rupert, thank you for taking the time to leave a review.
This feedback has been passed on. Should we make any amendments to our pricing, we will be in touch.
All the best.
Excellent service
1 août 2025
Réponse de Ekoflow Ltd
Thank you Caroline! We really appreciate you taking the time to leave a positive review.
Friendly and professional
3 years ago Ekoflow replaced a pump for me. Wonderful service. Since then, regular servicing and advice. Friendly and professional.
28 juillet 2025
Avis spontané
Réponse de Ekoflow Ltd
Thank you for taking the time to leave a positive review!
We are glad to hear that our engineers have continuously provided a friendly and professional service.
We look forward to working with you for future servicing of the system.
Quick and easy service.
Thankyou Ekoflow LTD for your very quick response, Problem sorted and fixed on same day. we will be definitely passing your number on to friends and neighbours..superb company.
31 juillet 2025
Avis spontané
Réponse de Ekoflow Ltd
Thanks Susan!
We are delighted to hear that the issue was resolved quickly and efficiently.
Thank you for your recommendation, it is very much appreciated!
Ekoflow replaced our ancient septic…
Ekoflow replaced our ancient septic tank with a sewage treatment plant three years ago - the installation was handled very efficiently and it has worked perfectly. Just had the third annual service and as always the engineer was very friendly and efficient. An excellent company to deal with.
17 juillet 2025
Avis spontané
Réponse de Ekoflow Ltd
Hi Jacqui, we really appreciate you taking the time to leave a positive review!
We're pleased that the installation went smoothly and that our engineers continue to provide a friendly and efficient service each year.
We look forward to working with you for the future maintenance of your system!
Very good service always punctual and…
Very good service always punctual and engineers with good working knowledge.
15 juillet 2025
Avis spontané
Réponse de Ekoflow Ltd
Thank you for taking the time to leave us a positive review!
We are delighted that our engineers' were punctual and knowledgeable.
We look forward to servicing your system in the future.
Réponse de Ekoflow Ltd
Hello Mike, thank you for taking the time to leave us a positive review.
We really appreciate it and are so pleased that you were happy with your service and that our team was responsive!
Punctual service and good follow up…
Punctual service and good follow up with photos of finished job.
16 juillet 2025
Réponse de Ekoflow Ltd
Hello! Thank you for taking the time to leave a positive review. We are glad your service was punctual and report was detailed! We look forward to working with you for future maintenance of your system.
Excellent Customer Service
Excellent Customer Service
Quick professional service with detailed report post emptying of septic tank. Customer service throughout was excellent. Would highly recommend!
10 juillet 2025
Réponse de Ekoflow Ltd
Hey Nicola, thank you so much for the kind words!
We're really pleased to hear you were happy with the service and the detailed report. It’s great to know our team made a positive impression – we truly appreciate the recommendation!
Everyone very pleasant and helpful
10 juillet 2025
Réponse de Ekoflow Ltd
Hello, John and Christine,
Thank you for taking the time to leave a positive review!
We are delighted to hear that you had a pleasant experience and we look forward to working with you for future maintenance of your system.
Good on emptying, service charge a bit much for no service
We had our Klargester emptied last week and had booked in for a service while the technician was out. The emptying went fine but the technician could not perform the service as he could not see the soakaways (saying he would need to return with an excavator to find them, obviously costing a lot more). We happily paid for the emptying but when I called to query the full charge for a service that could not be performed, I was told that was the more cost effective option compared to a call out charge.
It does feel a bit much to be charged £210 for someone to open a manhole cover and have a glance inside before saying nothing can be done, so my advice would be to use Ekoflow for emptying and ask the technician on the day whether a service is possible before requesting that to be done separately.
EDIT: Following from Ekoflow, I can confirm they sent a revised invoice for half the price. I appreciate the gesture but I had already paid the invoice as per the advice from the customer service agent I spoke to on the phone.
25 juin 2025
Avis spontané
Réponse de Ekoflow Ltd
Hi Jonathan, thank you for taking the time to share your feedback.
We're glad to hear the emptying of your Klargester went smoothly, but we're sorry to learn that your experience with the service visit didn’t meet your expectations.
We completely understand your concerns regarding the service charge, especially when the engineer was unable to complete the full service; as such, I can confirm that the servicing cost was reduced by 50% and re-sent over by our accounts department.
Should you wish to discuss the matter further, please feel free to contact our office on - info@Ekoflow.co.uk.
Reliable service
As always, smooth booking & clear feedback after visit. Would recommend.
4 juillet 2025
Réponse de Ekoflow Ltd
Hi Stephanie, thank you for your kind words and continued trust in our service. We're glad to hear the booking process was smooth and that our team provided clear feedback during the visit.
Excellent customer service
Excellent customer service. When we explained we needed things done as soon as possible, they were great! The jobs were carried out professionally, the guys were friendly, nothing was to much trouble and the cost was reasonable. We are very happy customers.
4 juillet 2025
Réponse de Ekoflow Ltd
Hi Jane, thank you so much for your wonderful feedback. We're pleased to hear that you were happy with the service provided and will ensure your kind words are passed on to all members of the team. Please don't hesitate to reach out, should you require us again. All the best.
Professional team from top to bottom
Professional team from top to bottom. Thank you so much.
2 juillet 2025
Avis spontané
Réponse de Ekoflow Ltd
Hi Betsy, thank you so much for your kind words. It really is appreciated!
Réponse de Ekoflow Ltd
Thank you for your positive review Susan!
It was a very complicated work package…
It was a very complicated work package and some of the new sewage pump was not compatible with the old set up. They have a young team who are so positive and ‘think outside of the box’ .
I have already recommended the team to someone else in our beautiful village of Dyrham.
Ekoflow will do well. Thanks so much
13 juin 2025
Avis spontané
Réponse de Ekoflow Ltd
Hi Roy,
Thank you so much for taking the time to leave us a positive review!
We're pleased that our engineers were able to use their years of experience to resolve your ongoing issues and will ensure we pass on your praise.
We'll look forward to completing annual service next year.
All the best.
As always very professional and a…
As always very professional and a pleasure doing business with them.
4 juin 2025
Réponse de Ekoflow Ltd
Hi Harry, thank you for taking the time to leave us such a positive review! We'll look forward to working with you again in the future.
Very competitive
Great service all round and a fast turn around as I needed it done quickly.
Well done team!
4 juin 2025
Réponse de Ekoflow Ltd
Thank you for the great feedback! We're really glad we could provide a quick turnaround and deliver the service you needed in time. We'll be sure to pass your kind words on to the team!
Absolutely fantastic
Absolutely fantastic, from start to finish. Explained everything fully, superb service. The guys were polite , tidy and always on time . Best company we have used for any work in years , highly recommend
2 juin 2025
Avis spontané
Réponse de Ekoflow Ltd
Hi Julie, thank you so much for leaving us a review. It's great to know the team was polite, punctual, tidy, and communicative throughout. Your kind words and recommendation mean a lot to us – we're truly grateful and always here if you need us again!
Came on time and worked hard to sort…
Came on time and worked hard to sort out the issue - which the engineer did.
5 juin 2025
Réponse de Ekoflow Ltd
Thank you for your feedback! We're really pleased to hear that the engineer arrived on time and was able to resolve the issue efficiently. We appreciate you taking the time to share your experience and are always here if you need us again in the future.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.