Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The process from start to finish was so easy. Sam was patient and responsive, ensuring that I understood what was covered in the price and answering my questions. The engineers, Matthew and Decl... Voir plus

Noté 5 sur 5 étoiles

Had my charger installed on the 20th October. The engineer was so lovely, I spent the whole time outside with him chatting about life and so on. He then went on to connect my WiFi to my app for me... Voir plus

Noté 5 sur 5 étoiles

Second install I’ve had done with Sam and the team at Elecology. Great communication, friendly service and install looks amazing. My first and only go to for EV chargers.

Noté 5 sur 5 étoiles

Sam at Elecology replied straight away when I enquired and asked for photos, which I sent. He came back with a fair quote before the two other companies I contacted had even responded, so I accepted... Voir plus

À propos de l'entreprise

  1. Borne de recharge pour véhicules électriques
  2. aussi dans
  3. Ingénieur électricien
  4. Solutions et équipement énergétiques

Informations provenant de diverses sources externes

We install electric car charging points at home, at work, in public car parks and retail locations. Get your free EV charging point installation plan now.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

193 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(193)

90 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience start to finish

Great experience start to finish. 1st to supply quote, with excellent info, offered earliest date for installation. Dan & his assistant arrived on time, explained everything they would be doing. Quick & efficient install, all very clean & tidy – no mess after. Really friendly pair who spent some time helping me to get the app set up & checking all working correctly. Only then they told me it was their 1st GLO installation! Altogether great service & would highly recommend to anyone.

23 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Installation of EV Charger

Efficient service from start to finish from quote to getting work done. Really Nice operatives and quality workmanship. Kept me informed throughout.

18 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent experience

Date put back by me due to surgery. New date easily agreed. Communication in deciding to use elecology was prompt. Installers turned up on time. They were very informative, polite, professional. All good.

17 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Car charger installation

What a great company, the guys turned up dead on time, vey polite
My installation was not an easy one, running a cable through the house to the fuse box under the stairs, drilling through two walls, and running 14 metres of cable, but they made it look easy, very tidy and clean, a good job very well executed

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Impressive service

Really good communication from the start of the process. Installers were very professional, friendly and helpful. Cable was very nearly run through my porch and place was left spotless after.

24 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Neat and tidy installation

Sam and his team were excellent and very professional - I'd definitely use them again and recommend them to anyone looking for an EV installer. Great communication throughout the process, answering all my questions. On the day, the installer arrived early, neatly fitted everything and got me set up with the app.

20 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

The service is great!!!

14 mai 2025
Avis spontané
Logo de Elecology

Réponse de Elecology

Hello Morgan, we don't appear to have record of working with you. You also appear to be based in the USA which is not where we operate.

Noté 1 sur 5 étoiles

Great install, poor/disappointing follow up

Good initial experience and recommended to friends. Unfortunately when experiencing an issue with a component of the install, their follow up/proactiveness was poor, despite having installed a component of our installation that is prone to burning out and a genuine health & safety concern.

1 avril 2025
Avis spontané
Logo de Elecology

Réponse de Elecology

Thank you for your review. We're pleased to hear you had a good initial experience with us and even recommended us to others—that means a lot. That said, we feel it's important to clarify the facts for the benefit of those reading.

Your charger was installed in May 2020 and came with a three-year warranty, which expired in May 2023. When you reached out in April 2025—almost two years beyond the warranty period—we still responded quickly and offered free first-line support to help diagnose the issue remotely.

We were in regular communication from 10 April, and by 11 April, we had provided troubleshooting guidance. When it became clear the RCD was faulty (specifically that the test button was unresponsive), we offered a resolution along with a heavily discounted quote to replace the unit — we didn't have to do that.

Regarding your claim that we used a “component prone to burning out”: at the time of installation, the Rolec RCD used was one of the few available units that complied with EV charging regulations. It was supplied by a leading manufacturer and met all relevant safety and performance standards. While technology has since moved on and we now use newer components, this does not mean the original unit was unsafe or unfit for purpose.

Up until the point where a cost was introduced to resolve the issue—due to the installation being well outside of warranty—you expressed satisfaction with our service. We understand it's frustrating when any equipment fails, but we stand by our original work and feel we went above and beyond in how we handled your case: promptly, respectfully, and fairly.

Noté 3 sur 5 étoiles

Good primary outcome but overall service could be improved

Charger is installed, works well and the cable ran under the house floor which is all as hoped. The engineer didn't seem so trustworthy and the customer service was passable.

Some damage was incurred on the drilling of the exit wire from under the house. This was understandable, but the engineer initially denied some damage was done by him, then was quite disrespectful.

He ended up doing a patch-up job but seemed to do a purposefully poor job or just had no experience applying silicon. We were given a very minor token discount that wouldn't cover redoing the touch-up work. Although the agent was keen to understand more about the situation with the engineer, we didn't feel comfortable taking it further.

I'd say they're a fine company for the most part as most reviews state, but not 5-stars from our end-to-end experience.

5 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Brilliant service from the outset. Initial quote was provided without the need for a physical site visit - I just uploaded some photos of the proposed charger location and existing electrical installation. Matt, who came to fit the device was very professional and efficient, not to mention a really nice guy. All neatly installed and fully operational. Very happy!

26 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent from start to finish

Excellent from start to finish. Sam dealt with my initial enquiry, providing various quotes on different chargers, no pushy sale's which for me was one of the reasons why I choose Elecology. On the day of installation, Dan arrived, very polite and professional, installed the charger, showed how everything worked. Dan made sure all cables were straight, excellent workmanship and a credit to Elecology.

12 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Experience

Fantastic Experience. From start to finish Elecology were easy to deal with. The quote was quick, reasonably priced and everything outlined and explained well. Sam was very responsive and helpful with any queries pre and post installation. The guys installing the Tesla Wall Connector on site were also very friendly, professional and efficient. Can't recommend them enough!

20 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Job - 10/10

Can’t recommend enough. From the initial contact, Sam and the team at Elecology have been super helpful, responsive and a joy to deal with.
They couldn’t do enough to help with any question and the response time to emails was unreal. Usually expect to wait a day or so for a reply, with Elecology it’s an hour or 2!!
Engineer was prompt, polite, neat and personable.
I would 100% recommend Elecology to anyone that requires an EV charger installed.
Keep up the great work guys!!

4 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

EV Charger installation

Excellent customer service throughout, answered our questions promptly prior to installation. Kelvin our engineer was highly professional, tidy and spent time with us to ensure our kit was working well and we understood basic functions.

21 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Very efficient service, right from initial enquiry through to installation. Engineers did a great job, answered all my questions and helped me get setup with the newly installed wall charger. Would definitely use again.

4 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent installation

Excellent installation - they communicated clearly and openly prior to the installation, and the installer on the day was very knowledgeable and helpful.

13 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent company easy to deal with…

Excellent company easy to deal with and professional
Sam gave me couple of dates for installation and communication through emails was fast and efficient he got the charger and so it was hassle free
On the day the installation was problem free - the engineer David was at my house very early, he explained the few choices I needed to make and then got on with it swiftly and showed me how everything works when it was complete.

16 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Guys came and fitted wires ok which was…

Ohme made the mistake not electrical contractorso shall put a review against them

9 octobre 2023
Avis spontané
Logo de Elecology

Réponse de Elecology

Hi Terry,

I truly understand your frustration.

You purchased the charging point and installation directly from the manufacturer. We diligently ordered your charger well in advance, but unfortunately, it wasn't delivered to us on time. Despite this, we didn't want to miss your installation appointment, so we came prepared with a 5m backup charger from our own stock. Regrettably, it didn't fit your needs.

We completed as much of the installation as possible and promised to return once the correct 8m charger arrives (date agreed and book). It's important to mention that we won't receive payment for the return visit, even though the incorrect cable length was beyond our control.

Thank you for your understanding and patience. We're just as annoyed by the situation and are committed to making it right for you.

Warm regards,

Noté 2 sur 5 étoiles

Decent install but now i need to get a floor board replaced.

Engineer who came for the install was good and he did a decent job however to gain access under the floor he decided to cut one of the floor boards. It has been cut in such a way that it is unsupported. He had put couple of screws to keep the floor board in place but it has since caved in only been few days.

5 septembre 2023
Avis spontané
Logo de Elecology

Réponse de Elecology

Hello,

If you let me know your name I will take a look at the installation for you. I don't have a record of your installation so it is tough to comment.

Our engineers will always take extra time and care to make sure the most discreet cable route possible is achieved (the goal is no cable on show). A floorboard in an understairs cupboard might be lifted so that the cable is not visible throughout the house.

Please email hello@elecology.com and someone will take a look right away.

Thanks,
Elecology

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus