Easy to order, very competitively priced and excellent after sales. Only let down by Post Office delivery which was 48hr tracked. Parcel spent 24 hrs sat in Birmingham PO. Should have arrived on Frida... Voir plus
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Purchased the same product, a Wolf Garten Trowel, many years ago and although a bit battered is still perfectly ok.This is the best and strongest I have ever purchased.Just found this website and wa... Voir plus
L'entreprise a répondu
They had some sockets it was all but impossible to find elsewhere, and at a good price. There was a bit of a delay in delivery, but excellent customer more than made up for it. And they arrived before... Voir plus
L'entreprise a répondu
Order was supposed to be dispatched in 2-4 days but unfortunately was delayed and took 4 weeks to arrive. In fairness, the customer service email was responsive when I contacted them but just kept ins... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électronique
- Magasin d'électroménager
- Magasin de batteries
- Vendeur de machines de construction
- Magasin de luminaires
- Magasin d'équipement de sécurité
Écrit par l'entreprise
Note: Most of our verified reviews are collected on Reviews.io, where we currently hold an average rating of 4.9★ from over 19,000 verified customers. We’re proud to serve customers across the UK, Ireland, and worldwide — offering quality products, competitive prices, and dependable delivery. What began as a simple idea — to make professional-grade products accessible to everyone — has become a business built on trust, value, and service.
Coordonnées de contact
14 Blackstick Road, Killyhevlin Industrial Estate, Enniskillen, Co.Fermanagh, BT74 4EB, Enniskillen, Royaume-Uni
- 028 66 335045
- customerservice@electricalworld.com
- electricalworld.com
3,4
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
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Delighted with my purchase..it was a…
Delighted with my purchase..it was a great price and it was fast delivery and my cats are enjoying the cardboard box too...thank you
23 octobre 2025
Avis spontané
Réponse de Electrical World
Hello Avril,
Thank you so much for your 5-star review! 🌟 We’re delighted to hear you’re happy with your purchase and that it arrived quickly. It’s great to know your cats are enjoying the cardboard box too—always a bonus! We really appreciate your kind words and look forward to serving you again soon.
Thank you for choosing Electrical World
Best wishes
Hannah
Brilliant
Brilliant. Easy site to navigate, secure payment and very quick delivery. Item was well packaged. Would highly recommend a very positive online experience.
6 octobre 2025
Avis spontané
Réponse de Electrical World
Hello Alan,
Thank you so much for your 5-star review! 🌟 We’re thrilled to hear you found our website easy to navigate, our payment process secure, and your order delivered quickly and well-packaged. Your recommendation means a lot to us, and we’re delighted you had a very positive online experience. We look forward to serving you again soon!
Thank you for choosing Electrical World
Best wishes
Hannah
I ordered 4 items from Elactrical…
I ordered 4 items from Elactrical World. First 2 arrived in 2 days other 2 little bit later. Very eassy to communicate with custmmer service. They are very kind and friendly. Quallity on the items is verry good. It eas pleassure to work with you guys . Thank you
1 novembre 2025
Avis spontané
Réponse de Electrical World
Hello Aleksandar,
Thank you so much for your fantastic 5-star review! 🌟 We’re delighted to hear that your order arrived quickly and that our customer service made communicating easy and pleasant. It’s wonderful to know you’re happy with the quality of the items and your overall experience. We really appreciate your kind words and it’s been a pleasure serving you. We look forward to helping you again soon!
Best wishes
Hannah
EasyvFast and efficient service ordered…
Fast and efficient service ordered online and goods despatched very fast , very easy to you service online, will definitely be using electrical world again great service.
20 octobre 2025
Avis spontané
Réponse de Electrical World
Hello John,
Thank you so much for the fantastic 5-star review! 🌟 We’re thrilled to hear that you found our online service fast, efficient, and easy to use, and that your order was dispatched quickly. It’s always great to know our customers are happy with both our products and service. We really appreciate your kind words and can’t wait to welcome you back to Electrical World for your future orders!
Best wishes
Hannah
Great company
I was after some particular dog treats which were on this site. Fast delivery, packaged well and recommend to anyone. Happy customer.
1 novembre 2025
Avis spontané
Réponse de Electrical World
Hello
Thank you so much for your 5-star review! 🌟 We’re delighted to hear you found the dog treats you were looking for and that your order arrived quickly and well-packaged. Your recommendation means a lot to us, and we’re thrilled to have made you a happy customer. We look forward to serving you again soon! Thank you for choosing Electrical World.
Best wishes
Hannah
AVOID!
AVOID! This company, i placed an order which had not arrived when promised, leaving me no option and having to order it from another company that was fantastic and had my order out to me the following day, as i had run out of dog food because of electrical world, communication with this company is shocking, they do not respond and when eventually the order did arrive i notified them that due to there appalling service that i would refuse the order, because another company had supplied me with what i had needed, it has now been over a month and i am still waiting for the returned order to be reimbursed, to myself which is £111.08. I have basically had my money stolen and no help and support from the company and out of pocket because of this company, i cannot urge future customers not to touch this company.
26 septembre 2025
Avis spontané
Réponse de Electrical World
Hello Faith,
Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience and frustration caused by this order.
To clarify the situation:
Your order was dispatched on 22nd September, with full tracking details provided.
Unfortunately, the courier experienced unexpected delays in transit, which were beyond our control.
When you requested a refund, we advised that it could only be processed once the goods were returned to us.
We also advised not to refuse delivery, as accepting the parcel and then returning it would have allowed the refund to be processed more quickly.
The delivery was refused on 2nd October, meaning the parcel was automatically routed back through the courier network. Refused deliveries can take several weeks to return, which contributed to the delay.
The parcel has now been returned, and your refund has been processed. Please note that delivery charges have been excluded, as the goods were dispatched and subsequently refused at delivery.
We fully understand your disappointment and sincerely apologise that your experience did not meet expectations. Please rest assured that your refund has now been completed.
Best wishes
Hannah
Never received my order and tried to…
Never received my order and tried to contact but got no response
8 octobre 2025
Avis spontané
Réponse de Electrical World
Hello Anna
Thank you for taking the time to leave this anonymous review. We take all customer feedback seriously; however, it is difficult to investigate or resolve concerns raised in anonymous reviews. We have reached out to you to request further details regarding your experience, but unfortunately, we have not received any response.
We would welcome the opportunity to resolve any genuine issues and encourage you to contact us directly so we can assist. Until then, it is challenging for us to address the points raised in your review.
Best wishes
Hannah
I do NOT recommend
I do NOT recommend! My delivery has not arrived. There is no phone number for this company, the supposedly “live” chat is just a bot, the email address and message centre sends out bot responses about my product being delayed whenever I contact them. I have read other reviews about this too (sadly only after I ordered from them). I have had to raise a dispute with PayPal .
Update: I have since writing this received a withheld number call from them. With a supercilious attitude I was told that I had sent too many emails to them and I had not paid for express delivery inferring that I did not have a case to be dissatisfied - despite the fact they had sent responses apologising for the delay of my item! They said they wanted to resolve the issue and “draw a line under it all” but offered no resolution at all. This has only worsened my experience sadly. The comments on their Facebook page, Google and on here allow me to believe it’s not just me that has had a bad experience with them!!
24 octobre 2025
Avis spontané
Réponse de Electrical World
Hello Jeanie,
Thank you for taking the time to leave your review. We would like to clarify the facts regarding your order. Your order for one bag of turf was placed on Sunday afternoon with standard delivery and was dispatched on Monday as scheduled.
You first contacted us on Wednesday evening, opening four separate lines of communication before allowing us a reasonable opportunity to respond. Our team provided a tracking update at 12:47 PM on Friday, and additional messages from you were received at 12:51 PM, 12:57 PM, and 1:43 PM. Shortly after, a PayPal dispute was opened and two negative reviews were posted.
We also attempted to contact you directly to resolve the matter, firstly to apologise and to provide guidance on processes and timescales. Our team’s intention has always been to assist, not to frustrate, and we regret that your experience did not reflect that.
We remain committed to timely deliveries and clear communication and encourage customers to allow a fair opportunity to assist before escalating issues.
Kind regards
Hannah
Easy to order and very prompt delivery…
Easy to order and very prompt delivery service. Very competitive prices on all products.
10 octobre 2025
Avis spontané
Réponse de Electrical World
Hello Carl,
Thank you so much for your 5-star review! 🌟 We’re delighted to hear that you found our ordering process easy and our delivery prompt. It’s great to know that you’re happy with our competitive prices across all products. Your kind feedback means a lot to us and encourages our team to keep providing excellent service. We look forward to helping you with your future purchases!
Thank you for choosing Electrical World
Best wishes
Hannah
Réponse de Electrical World
Hello Ian,
Thank you so much for your fantastic 5-star review! 🌟 We’re thrilled to hear that you were happy with our service, competitive prices, and fast delivery. We always strive to provide a seamless shopping experience and it’s wonderful to know that our efforts made a positive impression. Your feedback truly means a lot to our team, and it motivates us to continue going the extra mile for every customer. We look forward to serving you again in the future and providing the same great experience every time!
Thank you for choosing Electrical World
Best Wishes
Hannah
Amazing service. Second to none!
Efficient, thorough, determined and kind! They went to the most extraordinary lengths to source a rare item and succeeded! Communication around this was superb! Place your trust that these folks will go the extra mile (and more!) to ensure their customers are given the finest service and attention.
17 octobre 2025
Avis spontané
Réponse de Electrical World
Hello
Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely delighted to hear your kind words and thrilled that we could source the item you were looking for. Our team always strives to go the extra mile for our customers, so it’s fantastic to know this was reflected in your experience. We truly appreciate your trust and support!
Thank you for choosing Electrical World
Best wishes
Hannah
Great product and fabulous prize and…
Great product and fabulous price and the company were excellent in communication and Delivery. Overall a very good experience and recommended.
17 octobre 2025
Avis spontané
Réponse de Electrical World
Hello
Thank you for taking the time to share this wonderful 5 star review. We are over the moon to hear about your very good experience with ourselves and we appreciate your recommendation.
We look forward to serving you again in the near future.
Thank you for choosing Electrical World
Best wishes
Hannah
I got great value for money from Electrical World.
I got great value for money from Electrical World. The products I bought are good quality, and delivery was fast. I would recomment Electrical World and will certainly use this business again.
1 septembre 2025
Avis spontané
Réponse de Electrical World
Hello Kevin,
Thank you so much for your 5-star review! We’re thrilled to hear that you found great value in your purchase and are happy with the quality of the products you received. It’s wonderful to know that your order arrived quickly and that you would recommend Electrical World to others. Your support really means a lot to us, and we’re delighted to hear you’ll be shopping with us again. We look forward to helping you with any future purchases and continuing to provide the service and quality you expect.
Best wishes,
Hannah
❌Order not received❌ This is a pattern - read ALL the reviews ❌
++Electrical World have no customer services telephone number ++
Order placed and confirmed online 29 September.
Nothing received by 6 October so follow up email sent. Followed by another eight emails all trying to find out why Evri (their choice of courier not mine) still hadn’t delivered the order.
Lots of ‘bear with us while we investigate’ ‘we are looking into this for you’ and two weeks passes and still no order received and Electrical World refusing to send a replacement order or refund ( I did give them the choice of either solution)
Today 14 October and still no delivery and stalling from Electrical World, I have email confirmation from their courier that the order has been ‘lost’ (not Electrical World’s fault) but they are still refusing to refund the £120 I paid them two weeks ago.
Have made a Section 75 claim through my bank to get my money back from this company.
14 octobre 2025
Avis spontané
Réponse de Electrical World
Hello Elizabeth,
We are writing regarding a recent transaction with Electrical World. Our records show that you have received a full refund under Section 75 of the Consumer Credit Act, yet the goods have also been delivered to you.
We have previously contacted you directly, but you have ignored our requests. Receiving a refund while retaining the goods is not permitted and may constitute civil fraud and unjust enrichment.
We therefore formally request that you either:
1) Return the goods to us immediately, or
2) Repay the refund directly.
Please confirm your chosen option within 7 days from the date of this message.
If you fail to respond or resolve this matter within this timeframe, we reserve the right to:
*Initiate legal proceedings through the small claims court to recover the funds or goods, and
*Report any evidence of fraudulent activity to the relevant authorities.
We strongly urge you to treat this matter seriously and respond promptly to avoid further escalation.
Kind regards
Hannah
Excellent service
Excellent service. Great communication when delivery was delayed by a few days due to stocking issue. Highly appreciated.
30 septembre 2025
Avis spontané
Réponse de Electrical World
Hello Liam,
Thank you so much for your 5-star review! We’re glad to hear you were happy with our service and communication, even with the slight delay due to stock issues. Your appreciation means a lot to our team, and we’re delighted we could make the process as smooth as possible. We look forward to helping you again in the future!
Best wishes,
Hannah
Bought a 32-Amp 3 Pin Extension Cable
Bought a 32-Amp 3 Pin Extension Cable; however, the wire was only rated 20 Amp, an electrical hazard at best of times, despite numerous emails back and forth asking why, and was willing to settle for a swap and an explanation. Finally received an email to send the old cable back for a refund?
10 août 2025
Avis spontané
Réponse de Electrical World
Hello Farrell
Thank you for taking the time to leave your feedback. We sincerely apologise for the confusion regarding the 32-Amp extension cable. Safety is our top priority, and we understand your concerns regarding the cable rating.
Our team offered a refund once the item was returned in order to ensure you were not left out of pocket. We regret that this process caused frustration and appreciate your patience while we worked to resolve the matter. Your feedback helps us improve both our product information and communication for future customers.
Best wishes,
Hannah
Order delayed.
Order delayed.
Delay in fulfilling, despatch & delivering orders happened again.
These delays are integral to EW operations as their systems not only recognise these failures but also immediately refer Customers to missing items as being part of their T&C's that Customers have agreed to!
Knowingly selling out-of-stock items, delaying an entire order as a consequence and then telling the Customer 'you signed-up to this' - Really EW, Really?
15 septembre 2025
Avis spontané
Réponse de Electrical World
Hello D Brown,
Thank you for taking the time to leave your anonymous feedback. We’re sorry to hear about your frustration regarding the delays. Despite us requesting information, you haven’t provided the details needed to locate your order and assist further. If you could provide your order number or confirmation email, our customer service team would be happy to investigate and work with you to resolve any outstanding issues. We truly value your business and hope to make things right.
Best wishes,
Hannah
Good product
Good product. Only reason 4 stars instead of 5 was because it took a while to come.
10 octobre 2025
Avis spontané
Réponse de Electrical World
Hello Emma,
Thank you for your review and for sharing your feedback! We’re glad to hear that you’re happy with the product. We’re sorry that the delivery took longer than expected and appreciate your patience. We’ll continue working to make our service as quick and smooth as possible, and we hope to earn that 5th star from you on your next order!
Best wishes,
Hannah
Excellent
Excellent, competitive prices, swift delivery...no complaints from here.
10 octobre 2025
Avis spontané
Réponse de Electrical World
Hello Colin,
Thank you so much for your 5-star review! We’re thrilled to hear that you found our prices competitive and your order arrived quickly. It’s great to know you had a smooth experience with us – your feedback really motivates our team. We look forward to helping you with any future purchases!
Best wishes,
Hannah
Very poor service
Very poor service. Confusing messages from staff. Late delivery, wrong goods sent .
Delayed refund of my money.
Would not recommend using Electrical World .
29 septembre 2025
Avis spontané
Réponse de Electrical World
Hello Derek
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the issues you experienced with your order, including the delays, incorrect items, and any confusion in communication.
Our team strives to resolve these situations as quickly and smoothly as possible, and we regret that in this instance your experience did not meet the standard we aim for. If there are any outstanding issues, we encourage you to contact our customer service team so we can ensure everything is fully resolved and your refund has been processed.
Best wishes,
Hannah
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