elevate your sole Avis 

163
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered Tues morning, shoes arrived Wed evening by Royal Mail, excellent service. Would use this company again and have already recommended to friends.

Noté 5 sur 5 étoiles

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... Voir plus

Noté 5 sur 5 étoiles

Found this shop online whilst searching for a pair of Lotus ankle boots, pleasantly surprised that they were the exact same price as all of the usual big retailers. Received them a few days later wit... Voir plus

Noté 5 sur 5 étoiles

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

163 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(163)

106 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Super service

Ordered Tues morning, shoes arrived Wed evening by Royal Mail, excellent service. Would use this company again and have already recommended to friends.

27 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

A frustrating experience

I placed an order for shoes on Ecco website, but
immediately received an incorrect confirmation from Elevate Your Sole, with no address or phone number. It took me over 24 hrs to trace my order as I spoke to 2 shops before tracing my order to the Chester branch. Only partial/incorrect details were passed to the owner who did not phone me but just sent emails that I considered unhelpful. When I received the order, it had not been corrected and I was charged for the return. I think part time staff were passing on incorrect/ partial messages

26 mai 2026
Avis spontané
Logo de elevate your sole

Réponse de elevate your sole

I’m sorry to hear that you remain unhappy, but I do need to clarify a number of points for anyone reading this.

As explained previously, I am an independent footwear retailer and have no connection to Ecco’s own website. I cannot receive, process or dispatch orders placed directly through Ecco. The order received by Elevate Your Sole was placed with Elevate Your Sole, which is why the order confirmation came from us.

When you contacted us, your concern was that you did not recognise our business name and had raised the payment with your bank. Several members of my team spoke with you, confirmed that the order was genuine, and explained that we would not be able to dispatch the goods while the payment remained in dispute.

Once the payment issue was resolved, we dispatched the item that had been ordered and confirmed on your order confirmation:

Ecco Soft 2.0 20650361510 Ladies Pure Cashmere Leather Lace Up Trainers in UK 7.5 / EU 41.

That is the item we received an order for, and that is the item we sent.

There was no request made to change the order before dispatch. The first time I was made aware that you believed a different item should have been sent was after the order had already been delivered.

Throughout this process, you spoke with several members of my team across more than one store. Each person did their best to help: they helped trace the order, confirmed that it was genuine, explained the issue with the disputed payment, and provided return instructions once required.

I do not accept that my team were unhelpful or that incorrect information was passed on. From start to finish, they dealt with the matter patiently, professionally and in good faith.

The shoes have since been returned and your refund has been initiated in line with our returns process.

Noté 5 sur 5 étoiles

Above and beyond

Mistakenly ordered the wrong size, when I realised and contacted the company they immediately corrected my mistake with no fuss.
Brilliant service thank you.

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Cant praise them highly enough

Cant praise them highly enough, so helpful and efficient.
I sent them the incorrect return for another company and they relabelled it and sent it on!
They exchanged the slippers for a larger size too.
Happy experience.

27 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent

From the start of my order to finish the Communication has been Absolutly excellent .
Incredible customer service
And my boots are perfect thank you

29 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer care

I wanted to return the shoes sent - nothing wrong with them, just the wrong colour - they were extremely helpful, particularly when I couldn't cope with their online returns system and had to work by email instead.

10 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Olovely boots

Ordered boots, free delivery, very quick service.
Would definitely recommend.i will be ordering another pair in a different colour!
Excellent service

7 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Sketchers slip ins

Ordered shoes online. The customer service was excellent, with great communication. My order was very promptly dispatched and delivered.
It is so nice to have such efficient customer service. Would definitely recommend.

17 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely first class customer service…

Absolutely first class customer service , service like it used to be but unfortunately not what I expect from anyone these days. Sion was absolutely fantastic and I couldn’t fault her in any way. Highly recommended!

15 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Elevate your solle service is very good, even though the size wasn't right, when requested a return, it was accepted without any issues providing an excellent communication style, thank you a lot! I recommend the shop, we should all support small businesses more.

9 octobre 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus