Lune London Avis 59

***will edit review if I get a response to my email***

***2 - got a response***

Ordered a ‘real leather jacket’. Arrived with the internal label cut out (the one that tells you what the item is made of and also includes washing instructions) and doesn’t look, smell or feel like ‘real leather’.

2 - offered a replacement or refund. Replies were prompt (within 10 minutes) until I asked for confirmation as to whether a replacement would actually be leather and have labels intact or whether I’d have to pay price of return postage. Since then they’ve gone quiet on me and suggested I have been referred to a ‘specialized team’ - apparently they will be needed to work out whether the replacement will actually be leather.

Have asked for a refund a few days ago and no response at all. Coat arrived and was a very small 'small'.... Getting concerned i am not going to get my money back and have been scammed. Also there's no tags on the coat and no paperwork in the bag which seems odd.

Cheap sweat shop clothes from bags being sold at expensive prices, one example their quilted jacket in blue jungle print. They have for 50% being sold at £120 but on Dottie Lottie FB Boutique it's exactly the same and £40. All these 'Made in Italy' boutiques that have popped up after the mess of 2020 are all flogging the same cheap nasty hormone disrupting material stuff, which lasts no longer than a couple of washes, but most aren't selling them at high end prices.

I bought 2 tracksuits from this company thinking they were based in London they cost me £155,when they turned up the were inferior material and very cheap looking nothing like picture. I sent an email stating this and when I got reply I was told I wad need to send back at own expense abroad and charges we’d be extortionate. They also said I cd incur further shipping charges and if package wasn’t properly tracked my own fault. DO NOT BUY ANYTHING FROM THIS COMPANY

Avoid Lune London – Extremely Poor Experience / Scam

I strongly advise people to avoid Lune London. My experience with this company has been one of the worst online shopping experiences I’ve ever had.

I ordered a shirt that was advertised as silk, but the item that arrived was clearly not silk and was made from a very cheap, low-quality material. It also had no material label inside the garment at all, which immediately raised concerns about what it was actually made from. On top of that, the sizing was completely wrong — despite ordering an XL, the shirt was far smaller than a genuine XL when compared side-by-side with another shirt.

When I contacted customer support, the problems only got worse.

Instead of resolving the issue properly, they repeatedly tried to avoid giving a full refund, even after I explained multiple times that the item was not as described. Over the course of many emails they offered:
• 30% refund + discount code
• 50% refund + discount code
• 75% refund + discount code
• A replacement item I never asked for
• Various attempts to make me pay to return the item internationally

They also initially told me I would have to return the item to Canada at my own expense, which is unreasonable when the product was misrepresented. After a long back-and-forth they later provided another return address in Germany, but still refused to cover return postage.

Eventually, after I sent photographic proof, they admitted themselves that the item sent was a different product. Even after acknowledging this, they still refused to provide a full refund and continued pushing partial refunds, discount codes, or sending another item.

At this point the situation feels like a deliberate attempt to wear customers down until they give up or accept losing part of their money.

Key issues with this company:
• Product not as described (advertised as silk but clearly not)
• No material label in the garment
• Incorrect sizing
• Attempts to force customers into partial refunds instead of proper resolution
• Trying to make customers pay international return shipping
• Admitting the wrong item was sent but still refusing a full refund
• Extremely slow, repetitive customer service responses

This situation is still ongoing, and despite their own admission that the item was incorrect, they continue to refuse a proper refund.

I will be pursuing this through my payment provider and consumer protection channels.

If you’re considering ordering from this company, be very careful. Based on my experience, I would not recommend purchasing from Lune London.

UPDATE – Situation Still Not Resolved

Updating my previous review because the situation with Lune London has somehow become even worse.

After weeks of emails back and forth, the company finally admitted that the item sent to me was a completely different product from what was advertised. The shirt I ordered was advertised as silk, but the item received was clearly not silk and made from very cheap material, with no material label inside the garment at all.

Despite acknowledging that they sent the wrong item, they still refuse to issue a full refund.

Instead, they have repeatedly tried to push:
• Partial refunds (30%, 50%, 75%)
• Discount codes
• Replacement items I never asked for
• Attempts to make me pay to return the item internationally

Even after providing photos and them confirming the item was incorrect, they continue to stall by saying they are “waiting for internal updates”.

At this point it feels like a deliberate attempt to drag the process out and avoid issuing refunds.

I have now informed them that I will be initiating a chargeback with my payment provider, and I will also be posting my experience across additional review platforms.

I strongly recommend that anyone considering buying from this company read the other reviews first, as there appear to be many customers experiencing very similar problems.

I will update again if this is ever actually resolved.

When is this Chinese company going to be stopped from advertising under different names ,can tell who they are now by the lovely designs,willbe putting a list up to the relevant authorities to be investigated as google seem to just want to keep advertising their none products , google as also other company's should adhere to advertising standards , the regulation will happen just takes time.

It's a horrible company, the quality of the outfit is terrible, when you ask for a refund, they try everything not to refund you. I have started a legal procedure against them as they don't comply with customer right act at all.

If there was an option of 0 stars I’d give it. This company will not let me return an item & have a refund. My email flags up as ‘contains a virus’. when I reply to them asking for this. There is no way of getting my money back.
DO NOT BUY FROM THEM unless you don’t mind losing your money.

Don't order from this company it's a scam, doesn't deserve one star, not a london company at all, make returns difficult, evil people

Do not trust this company. It is a scam. Please do not buy from them. Very dodgy

Don't do it!!!!! This Chinese company keeps changing its name and moving around Europe as the quality of their products becomes known. I bought a polo shirt from Lune London as a 'Large' and, although labelled 'L', it was more like a 'XXXXL'. What is more, it was exactly the same product (different colour) and exactly the same size as the one I purchased from Chic und Stil, both of which were the worst quality garments I have ever seen. I now do not trust any new companies starting up around Europe because I am sure they will be the same Chinese outfit just moving around as they get bubbled.

Complete scam, jacket nothing like the photo, quality absolutely terrible, customer service is just AI generated apologies but little else. If I could have given no stars I would, please avoid this company.

Avoid this scam company at all costs. You may think you are ordering from a UK based company, when in fact they are based in China. I ordered a long winter coat at £69. It took a weeks to arrive and once it did , I didn’t even have to take it out of the packaging to know the quality was poor. I tried to return but they offered every discount under the sun so I would keep it. I wanted to return on principle. More fool me. It cost £12 to return to China ( a fact that was not mentioned on their website). Subsequently it arrived in China but remained in customs for months. Royal Mail are completely useless but that’s another story. I have now received the item back return post. It’s no use to me as the quality is absolutely shocking. I wouldn’t even pay £20 for it. Website is completely deceiving. Avoid

I purchased 2 coats from this company!
Prior to the purchases I emailed them to explain that I wasn’t sure how of the sizes so I would like to order them in 2 sizes and would they said they would be happy for me to return one and get a full refund.

Well, guess what I returned one of them and constantly on email with them regarding the return and I was tracking the package. Well they got the package but now I am unable to get any communication from them!

DO NOT ORDER FROM THESE SCAM ARTISTS!

Totally disgusted with this shop.
Bought 2 coats
Supposed to be based in Netherlands
Coats came and the quality was poor and nothing like the picture online.
Contacted them to be told that I could have a small refund and to keep the coats or 100% store credit and still keep coats as it was expensive to send back. Asked where they were based, she stated China.

I have since returned the 2 coats costing me alot of money but it is principle.
I am yet to receive my refund and had no response

I ordered a coat for over £60 on the 12th of November. Looked beautiful on the website and was clearly advertised as a chocolate brown colour. When I received the item, I was shocked, there were no lables on the coat, it was a horrible grey colour and the quality was so poor, it probably would be worth about £5 at most.
When I emailed the company, many attempts were made for me to not return my order and was offered a 30 percent refund and to keep the item. The shipping was costing me £28, hence I begrudgingly accepted the 30 percent refund. Unfortunately, I am still waiting for my refund even after numerous attempts of emailing them. So now I am stuck with a coat which I will never wear and no refund back. Please do not make the same mistake as me and read reviews before you order from an unknown website. This website is not a boutique store as it is advertised but probably a warehouse in China who are willing to scam you with the fake pictures and advertising. Stay aware!

SCAMMERS DIRTY SCAMMERS
NOTHING BUT SCAMMERS THEY SHOW GREAT PRODUCTS BUT YOU DONT GET WHAT YOU SEE IVE BEEN TRYING TO GET MY REFUND BACK AFTER SENDING THE SHITTY JACKET I BOUGHT BACK WHICH HAS BEEN IN CHINESE CUSTOMS FOR TWO MONTHS AS THEY WONT COLLECT IT. THEY SAY THEY WILL GIVE A REFUND BUT THEY DONT.

The site offers your money back if you return the coat. You have to pay for the shipping but the site omits to mention that you have to ship back to China. Thus I paid £70 for a coat that I returned plus £12.90 to return the cost and the parcel is stuck in custom since Nov 10. So I wasted £82.90 for nothing. I won't buy ever again from them. The coat was of poor quality.

I don’t even want to give 1 star. I have £133 worth of utter rubbish delivered. Terrible quality. Have asked for info to refund. Originally it said the company is lune london but to send items back it’s to china and at my expense which will be over £35. They offered me 30% refund if I want to keep the items. It’s all packaged ready to send back but I’m worried they will say it’s lost and not refund me at all. Shocking qualify and total rip off. Shocked this is allowed. Will keep you updated whether I get the refund if I send back.

Late delivery and goods not as described or shown on the website, material not of the type in the description, shoddy poor quality clothes sold through a slick website and not cheap. Have asked for a full refund, they have offered only 10%, They also suggest I send it back but no postal voucher for said. Scam avoid at all costs, just don't get taken in by the nice pictures folks.