Wow!! Really impressed with the portable stainless steel fire pit. Used for the weekend over two nights and it exceeded our expectations. No issues lighting, really powerful heat which was continu... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Purchased the Eco Fuego fire pit after experiencing the item at a friend’s Bar B Q. Extremely happy with the purchase, brilliant.It’s now on our Cornish road trip and keeping the chills at bay as we e... Voir plus
Exceptional customer service. Fab product! Love it. Would highly recommend. An issue with wrong colour being delivered but was no problem to resolve, fast and without hesitation even though I’d had it... Voir plus
Absolutely LOVE our Eco Fuego which we recently treated ourselves to as a wedding anniversary present. Our fire arrived well packaged and only a few days after our order. We live on an estate and bein... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The World's First Wax, Eco, Wood-Smokeless, outdoor heating Fire Pit, Fuelled by 100% sustainable vegetable wax. Large consistent flame without the maintenance and hassle of a conventional wood burning Fire Pit. Light and put out in seconds for instant heat, controllable mesmerizing flame, and an ambiance like no other.
Coordonnées de contact
13 Market Place , RG9 2AA, Henley on Thames , Royaume-Uni
- 01491 818757
- sales@ecofuego.com
- elfuegoworld.com
4,7
Excellent
189 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service has always responded…
Customer service has always responded quickly and answered me. The delivery went really well and the product works as described. I think some of my friends will also order this.
27 février 2024
Avis spontané
Great product and super after sales service
What a great item and after service to boot. Pop outside, light it up and then come indoors for 3-4 minutes to get your wine, beer, book, partner and by the time you are back outdoors, its blazing away throwing out warmth and light. it creates such a lovely atmosphere in the garden. Its about 18 months since purchase now and we are on our third replacement (not that they burn quickly, they don't. its just that we use it so much!) .
I broke a foot of it last week (my clumsy fault) and a quick Email and a replacement is in the post!
21 février 2024
Avis spontané
Réponse de EcoFuego
Hello Eric,
Thank you so much for your glowing review! We're thrilled to hear that you've been enjoying your purchase and that it has added such a lovely atmosphere to your garden gatherings. We take pride in providing excellent after-service, and we're delighted to hear that we could swiftly assist you with a replacement when needed.
Your continued support and feedback mean the world to us. Here's to many more cosy evenings by the firelight!
Réponse de EcoFuego
Hello Stuart,
We're delighted to hear that you found our delivery quick and the item easy to light! Providing a seamless experience for our customers is always our goal.
If you ever need anything else or have any questions, feel free to reach out. Enjoy your cosy evenings by the fire!
Eco Fire Pit purchase
Great eco friendly product, exceptional service, purchased whilst shopping in Henley. Tim very kindly dropped the fire pit to us on the Saturday morning. We should celebrate and support great Companies like “The Crop Candle Company”.
2 février 2024
Avis spontané
Réponse de EcoFuego
Hello Stephen,
Thank you immensely for your kind words and glowing review of your experience with The Crop Candle Company!
At The Crop Candle Company, we are deeply committed to providing not only exceptional products, but also outstanding customer service. It was our pleasure to ensure that your fire pit purchase was delivered to you promptly and conveniently by Tim on Saturday morning.
Your support and appreciation mean the world to us. We believe in the importance of celebrating and supporting companies that prioritize sustainability, and we're honoured to have earned your trust and endorsement.
Great product but Packaging was inadequate
Packing could have been more supportive for the candle which was damaged
22 janvier 2024
Réponse de EcoFuego
Hello Jeffery,
We sincerely apologize for the inconvenience caused by the damaged candle. Your feedback is incredibly valuable to us as we continually strive to improve our products and services.
Ensuring that our products reach our customers in pristine condition is of utmost importance to us. We deeply regret any oversight in the packing process that may have led to the damage of your candle.
Please rest assured that we will investigate this matter thoroughly and take the necessary steps to enhance our packing procedures to prevent such occurrences in the future.
We truly appreciate your understanding and the opportunity to make things right. Kindly reach out to our customer support team, and we will be more than happy to assist you.
Once again, we apologize for any inconvenience this may have caused and thank you for bringing this to our attention.
so efficient and polite staff
22 décembre 2023
Réponse de EcoFuego
Hello Phillip,
Thank you very much for your kind words regarding our staff! We're thrilled to hear that you found them efficient and polite. We prioritize providing excellent customer service, and it's always gratifying to receive such positive feedback.
Our team works hard to ensure that every customer's experience is pleasant and hassle-free, and we're delighted that their efforts have made a positive impact on your experience with us.
Great fire pit
Great fire pit!
I absolutely love our new fire pit. I’ve used it in the morning to sit out and have a coffee and to keep warm. I’ve used it for cosy evenings with a glass of wine and it looks so stylish. We take it camping as it’s so easy to transfer to the van. We love that there’s no nasty smelling smoke, love that you can just slide the lid on and not worry about leaving a fire burning. It’s perfect!
20 janvier 2024
Avis spontané
Réponse de EcoFuego
Hello Michelle,
Thank you so much for sharing your wonderful experience with our fire pit! We're delighted to hear that it has become such a versatile and cherished addition to your outdoor moments.
From cozy coffee mornings to relaxing evenings with a glass of wine, it's fantastic to know that our fire pit has been able to accompany you through various occasions, adding both style and warmth to the atmosphere.
The fact that you find it easy to transfer to your van for camping trips is exactly what we aimed for - convenience without compromising on quality or functionality. And we couldn't agree more about the absence of nasty-smelling smoke and the peace of mind that comes with the slide-on lid feature.
Thank you once again for choosing our fire pit and for sharing your positive feedback with us. Here's to many more enjoyable moments around the fire pit!
…I like
Fast delivery between Xmas and new year. Product was very well packaged. Only downside was that two of feet will not fully screw in to the base because of being blocked by adhesive. For me (an engineer)not a problem. But could pose a problem for someone else. Quality is good and looks great.
28 décembre 2023
Réponse de EcoFuego
Hello Colin,
Thank you for your feedback and for bringing this issue to our attention. We're pleased to hear that you experienced fast delivery and that the product was well packaged.
However, we apologize for the inconvenience caused by the adhesive blocking the screws for two of the feet. We appreciate your understanding and are glad it wasn't a problem for you, being an engineer. Your feedback helps us improve, and we'll definitely look into addressing this issue to ensure a smoother assembly process for all customers in the future.
We're delighted that you find the quality good and that the fire pit looks great.
If you ever need further assistance or have any questions, please feel free to reach out.
Thank you for choosing our product!
I love the strength of the outdoor…
I love the strength of the outdoor firepit candle - it looks brilliant , is properly warm, and its 100% portable
4 janvier 2024
Avis spontané
Two refills for my Elfuego fire pit…
Two refills for my Elfuego fire pit (which is amazing!) delivered in two days from ordering at Christmas! Fantastic service. They arrived in perfect condition and were very well packaged. Thank you!
27 décembre 2023
What a wonderful fire pit
What a wonderful fire pit a big big candle to burn no wood smoke so good for the environment was delivered when we expected and packed well. Not used it outside yet waiting for a fine day. Very pleased with the look and construction of it and would recommend it to anyone.
18 décembre 2023
All about the base ….
Ordered an extra fireproof lid / base for an existing fire pit we had purchased . Arrived quickly and well packed The fire pit was lit for a treasure hunt in the dark in the garden despite quite heavy rain showers - flames did not diminish in the rain and really added to being outside for some Halloween 🎃 fun . These fire pits are easy to light easy to use and easy to put away . There was no mess and the candle inner will last for several more lightings . So pleased to have found them we found it a convenient way to enjoy a fire pit . Equally easy to extinguish just by popping the lid on . We have not attempted to use it for cooking anything but the heat and light was great as that’s all we wanted .We placed the base underneath the fire pit to protect a stone patio beneath and no harm done .
We really enjoyed using it !
19 octobre 2023
Réponse de EcoFuego
Hi there!
Thank you so much for sharing your experience with our fire pit and the additional fireproof lid/base you purchased. It's fantastic to hear that the delivery was prompt and the packaging secure.
We're thrilled to learn that the fire pit added an extra layer of excitement to your Halloween treasure hunt despite the heavy rain. It's wonderful to hear that the flames didn't diminish in the rain and contributed to your outdoor Halloween fun.
Safety is paramount, and we're glad you found it easy to extinguish by simply popping the lid on.
Regarding using the fire pit for cooking, it's solely designed for heat and ambiance, we're thrilled that the heat and light provided were exactly what you were looking for.
Placing the base underneath the fire pit to protect your stone patio was a smart move, and we're delighted that it served its purpose without causing any harm.
Thank you for choosing our product, and we're ecstatic that you had a fantastic experience using it! If you ever have any questions or need further assistance, please don't hesitate to reach out. Wishing you many more enjoyable moments with your fire pit! 🔥
Everything great
Great product, friendly business to deal with, and hyper efficient delivery!
9 octobre 2023
Réponse de EcoFuego
Thank you so much for your kind words! We're thrilled that you found our product great and our service friendly and efficient. Delivering top-notch products with exceptional service is what we strive for, and we're delighted to have met your expectations. If you ever need anything else or have more feedback to share, please feel free to reach out. We're here to help!
Absolutely love this fire pit!
Absolutely love this fire pit!! So easy to light and put out - in seconds. I had everyone over for bonfire night this year and my fire pit was the talk of the evening - everyone loved huddling around it to keep warm. Also a mention to Tim - the founder of this fab fire pit - thanks for always being so helpful. 5 stars from me all round! 🌟🌟🌟🌟🌟
7 novembre 2023
Avis spontané
Réponse de EcoFuego
That's incredible to hear! We're thrilled that your fire pit made such a memorable impression during your bonfire night celebration. It's fantastic that it was the centre of warmth and gathering for everyone. Tim, our founder, will be delighted to hear your appreciation. Thank you for recognizing his efforts in ensuring our customers have a great experience. Your 5-star review means the world to us! If there's anything else we can do or if you have more stories to share, feel free to reach out. Here's to more cozy moments around the fire pit! 🌟🔥🌟
Just bought the Ascot - super looking
Just bought the Ascot. Perhaps not the best time of year yet it looks lovely and I tested the flame and heat and its beautiful, warm and relaxing. Cant wait to use it properley
19 octobre 2023
Avis spontané
Réponse de EcoFuego
Anticipating the full experience must be exciting, has it come yet?—we can't wait for you to have many cosy and relaxing moments with it! If you have any questions or need tips when you start using it regularly, feel free to reach out. Here's to more warmth and relaxation ahead! 🔥✨
These are absolutely amazing !
2 octobre 2023
Réponse de EcoFuego
That's fantastic to hear! I'm thrilled that you're loving them. If there's anything specific that's making them stand out or if you have any stories to share about how you're using them, I'd love to hear more!
Great product
Seeing it in action at local show and being able to collect at same time. Friendly and helpful sales people. Gives out alot of heat for something so small
22 septembre 2023
Réponse de EcoFuego
That's wonderful! It sounds like the experience of seeing it in action at a local show made a big difference. We're glad our sales team was helpful and friendly throughout the process. It's amazing how much heat these compact units can generate, isn't it? If you have any more events or experiences with it, we'd love to hear about them!
What a pleasant experience.
What a pleasant experience.
A wonderful product and a delightful way to spend a relaxing evening, just watching fire with a little food & wine.
Very easy to light, very safe and easy to put the lid on to put the flame out.
We love this product.
21 octobre 2023
Avis spontané
Réponse de EcoFuego
That sounds like an absolutely delightful evening! There's something truly special about spending time around a fire, especially when it's complemented by good food and wine. It's fantastic to hear that the product made it easy to create such a relaxing atmosphere and that the safety features were appreciated. If you ever need any more tips or have stories to share about your cosy evenings, I'd love to hear more!
Réponse de EcoFuego
I'm thrilled to hear that you had a fantastic experience with our service! Going above and beyond for our customers is what we aim for. If there's anything else we can assist you with or if you have more feedback to share, please feel free to reach out. Your satisfaction is our priority!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.