Really liked how easy the whole process was. From booking to completion, everything was straightforward. Would recommend!!
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Company’s ABN canceled 2014. We were scammed, guaranteed bond back but when the clean was less than satisfactory they told us to use the bond money to get a better clean. Do not use this company t... Voir plus
L'entreprise a répondu
Got carpet cleaning done and everything went smoothly. The house looks much fresher now. Happy with the results.
Quick, easy, and professional service. Arrived on time and did a great job — everything looked fresh and clean. Highly recommend!
L'entreprise a répondu
3,3
Moyen
25 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Really liked how easy the whole process…
Really liked how easy the whole process was. From booking to completion, everything was straightforward. Would recommend!!
20 avril 2026
Got carpet cleaning done and everything…
Got carpet cleaning done and everything went smoothly. The house looks much fresher now. Happy with the results.
21 avril 2026
Company’s ABN canceled 2014
Company’s ABN canceled 2014.
We were scammed, guaranteed bond back but when the clean was less than satisfactory they told us to use the bond money to get a better clean. Do not use this company they are not legit.
13 avril 2026
Avis spontané
Réponse : Elitecleangroups
To complete a booking with Elite Cleaning Group, all clients must acknowledge and accept our terms and conditions. By proceeding with the booking, you confirmed that you understood and agreed to these terms.
It is the responsibility of the client to review the terms of service, which outline our cleaning standards and additional charges, prior to finalizing the appointment. All pricing was discussed upfront on the day of the booking. Since you declined to pay for the additional work due to your property condition required at that time, we cannot perform services that were not included in the final paid invoice.
Reviewing our terms of service would have clarified the standard operations for bond cleaning companies and the scope of our services.
thank you for your research and finding out our abn got cancelled back in 2014 lol. We have a active GST Registered ABN/ACN.
Stop Posting False Reviews just because you didnt get your bond back. Its because of your own fault.
Dont be fooled by the cheaper under…
Dont be fooled by the cheaper under quote, theyll go in there and charge you double and I didnt get my bond back. They make you pay before they even start and they wont go back if theyve missed.
12 avril 2026
Avis spontané
Réponse : Elitecleangroups
Hi Sam,
Never charged double price beyond our quoted price during our service unless you have lied to us about your property condition and wanted to do it in same price for worse property condition so far
Amazing
Amazing! 2 areas and hallway plus stairway. They got out stains in my carpet. Very professional!
16 mars 2026
Réponse : Elitecleangroups
Thank you camila for being part of elite cleaning group and booking for third time after your bond cleaning
Couldn't of asked for a better service
Couldn't of asked for a better service. There attention to detail was fantastic and quick. Very pleased!!
10 mars 2026
Réponse : Elitecleangroups
thank you kevunu!
Glad to hear that you got your bond back!
Fast response for quote
Fast response for quote, took extra time to explain how to care for pet spots in future.
10 mars 2026
Sofa were not cleaned last 2 years
Sofa were not cleaned last 2 years. But they cleaned them very good and seem to be new now.
10 mars 2026
Avis spontané
Réponse : Elitecleangroups
Thank you for your feedback! 😊
We’re glad we could bring your sofa back to life after so long. Our team always aims to deliver deep, thorough cleaning so furniture looks and feels fresh again. It’s great to hear that your sofa now looks like new! We truly appreciate your support and look forward to helping you again in the future.
Quick & easy
Quick, easy, and professional service. Arrived on time and did a great job — everything looked fresh and clean. Highly recommend!
3 mars 2026
Avis spontané
Réponse : Elitecleangroups
Thank you for the wonderful review! 😊
We’re glad to hear that you found our service quick, easy, and professional. Arriving on time and delivering fresh, clean results is exactly what we aim for. We truly appreciate your recommendation and look forward to helping you again in the future!
Absolute scam business model.
Absolute scam business model.
As previous reviews indicated, we put down a $110 deposit to secure the booking and were quoted $505 for a two bedroom, one bathroom unit. They then tried to argue that standard bond cleaning items were not included and the place required $910 extra worth of cleaning which would take the total bill to $1,410! Absolute ridiculous the apartment was tidy. I have reported their parent company Luxe Cleanings Pty Ltd (ACN 675 280 056) to NSW Fair Trading. If they attempt to do the same to you, I recommend contacting your bank who will be helpful in revising the deposit charge.
1 mars 2026
Avis spontané
Réponse : Elitecleangroups
Thank you Jeremy Kumar from Erskineville,
We strongly reject the claim that our business operates as a scam.
Before confirming any booking, we clearly provide our Terms & Conditions and detailed cleaning checklist. Customers are required to review and accept these before paying the holding deposit.
In this case, after inspection, it became clear that the condition of the property required additional work beyond the standard checklist scope. As stated in our terms, if a property requires services outside the original agreed scope, a revised quote is issued before any work proceeds.
No additional charges were processed. No work was forced. No payment was taken beyond the holding deposit. The customer chose not to proceed with the revised quote, and the booking was cancelled accordingly.
We understand that moving out can be stressful. However, pricing adjustments based on actual property condition are standard practice across the industry. Transparency is important to us, which is why we document properties thoroughly and communicate any changes before commencing work.
We are comfortable cooperating with NSW Fair Trading if required, as all our procedures align with consumer regulations.
For more detailed information.
https://elitecleangroups.com/terms-and-conditions/
Clause 4.5 Hoarding & Property Condition
This is business is a scam.
This is business is a scam.
We put down a $100 deposit to secure the booking and were quoted $500 for a 3 bed clean. They rocked up with two workers that had no cleaning tools, no clothes or professionalism. They then tried to tell me the place required approx $900 extra worth of cleaning. Which would take the total bill to $1400…. Absolute ridiculous the house was tidy. STAY AWAY FROM THIS COMPANY. I have reported them to fair work for review.
15 février 2026
Avis spontané
Réponse : Elitecleangroups
Hi Ehsan Faruq (Kellyville)
Booking ID: 14904
This is a formal request for you to review and amend your public review within 24 hours from the time of this notice.
Your booking was cancelled after our team conducted an on-site inspection and determined that the property condition required a revised quotation of $1,500 due to the level of contamination, mould, and overall condition. You chose not to proceed with the revised quote and cancelled the service from your end.
As clearly outlined in Clause 4.5 of our Terms and Conditions (agreed to at the time of booking), the holding deposit is non-refundable when a client declines a revised quotation following inspection.
We have comprehensive photo and video documentation of the property condition, which supports our assessment and pricing revision. These records are timestamped and stored securely as evidence.
Labeling our business as a “scam” despite documented evidence and agreed contractual terms is a serious allegation. Publishing false or misleading statements that damage a business reputation may constitute defamation under Australian law.
If this review remains active and uncorrected, we will proceed with formal action through the appropriate legal channels, including lodging a claim with the local court and seeking recovery for reputational damages.
We strongly advise you to reconsider your position and update the review to reflect the factual circumstances.
Our Terms and Conditions are available here:
https://elitecleangroups.com/terms-and-conditions/
We remain willing to resolve this matter professionally; however, we will take necessary steps to protect our business reputation if required after 24 hours.
Great customer service
Mani just came and did the deep clean. He was so good about it, coming out on Sunday. He's such a great guy.
1 mars 2026
Avis spontané
Réponse : Elitecleangroups
Thank you for the update — we truly appreciate you acknowledging this.
Mani takes great pride in his work, and we’re glad he was able to assist and resolve everything promptly, even on a Sunday. We always aim to stand by our service and ensure our clients are satisfied.
If there’s anything further you need, please don’t hesitate to reach out. We’re always here to help.
I am only giving them a 1 star as there…
I am only giving them a 1 star as there is no lower than that. They turned up nearly 2hrs before my appointment time. Then turned up late at the requested time.
There was dirt and cobwebs everywhere, toilet was meant to be deep cleaned and still looked dirty. They didn’t even scrub the shower. Cobwebs everywhere and the house smelt of bleach. Hadn’t even cleaned the floors. When trying to organise them to come and re-clean they are saying that I didn’t pay the extras to have it clean deeply even though there check list provided these items were to be cleaned. They want to argue about it and advised that they only come out to re-clean once even though there website says as long as you let them know 72hr after clean they would come out and do it. Honestly they don’t want to come out and re-clean at all and want to justify there poor service.
I am having to clean it myself as there is no way I will be getting my bond back. Funny how there say 100% bond back guarantee. That is bull. No don’t waste your money with this!
28 février 2026
Avis spontané
Réponse : Elitecleangroups
We strongly dispute the claims made in this review.
Our team attended and completed the cleaning according to the scope of work that was booked. We have timestamped photos and internal documentation of the job.
At no point did we decline a re-clean. In fact, we offered for the team to return the same day to address any concerns. This offer was refused.
The concerns raised related to minor areas that were communicated while the job was still in progress and before a final inspection had been completed. A small isolated spot does not invalidate the entirety of the work carried out.
Regarding “deep cleaning” — additional services beyond the selected package are clearly explained at the time of booking. Our checklist reflects what is included under each package, and any upgrades are quoted transparently.
Our 72-hour re-clean policy applies to items within the agreed scope of work, and we honour that policy consistently.
We take our bond back guarantee seriously and have successfully completed thousands of end of lease cleans across Sydney. We remain open to fair and reasonable resolution, but we cannot accept inaccurate statements about our service.
We encourage customers to review our full history of verified reviews before forming conclusions.
The team did a great job deep cleaning…
The team did a great job deep cleaning and stains removal. Recommend!
28 février 2026
Avis spontané
Réponse : Elitecleangroups
Thank you for your kind words Camila
We’re glad to hear you were happy with the deep cleaning and stain removal results. Our team always takes the time to treat each property carefully and use the right products for different types of stains to achieve the best possible outcome.
We truly appreciate your support and look forward to assisting you again in the future.
Hard working and excellent result
Subas did a fantastic job cleaning our apartment. He worked extremely hard, on a very hot day. The place looks brand new. I couldn’t believe it when I walked in. Thanks again to Subas and Elite Clean Groups!
21 février 2026
Avis spontané
This company took care of an impossible…
This company took care of an impossible looking carpet stain. Completely satisfied with his work and recommend to anyone who need carpet cleaning..
21 février 2026
Avis spontané
Save yourself the hassle and book another company
Booked an end of lease clean and was quoted $685 + GST. Cleaner turned up half a day late and quoted me $1,584 + GST for “extras” (i.e a total cost of $2,219 + GST).
I declined to proceed with the clean which then left me with less than 48 hours to find another cleaner. Ended up getting the place cleaned for $700 in total.
They refused to refund my $100 deposit - which is annoying but I accept the bloke who turned up had to organise his day. However potential customers should be aware of this when booking.
Biggest issue with this company is pricing. Unless you ask them to clean every single possible item in the house they will charge it as an “extra”. For instance I booked an end of lease clean but needed to pay them “extra” to clean the walls and to scrub the floor in the Kitchen. I don’t understand what is included in the standard end of lease clean if these items are “extras”.
When I informed the admin I would write a review which reflected my experience they threatened to sue me for “defamation” through “NCAT” and the “Local Claims Court”. I don’t really know where to start in response to such a ridiculous statement. Perhaps that is why there are no google reviews for this company (which is odd in and of itself).
I note my review is consistent with a number of the other independent negative reviews for this company on this website.
In my opinion renters are better off booking with anyone else in order to save themselves the headache. If you are reading this and wondering whether to take the risk - in my opinion you should not.
EDIT: My Booking ID was 14424. I note the company does not ask those who leave five star reviews for their Booking IDs (make of that what you will).
27 janvier 2026
Avis spontané
Réponse : Elitecleangroups
Hi,
Thank you for your feedback. However, we would like to clarify that we have never issued a quote anywhere near $2,200 for an end of lease cleaning under normal circumstances.
At this stage, we are unable to locate your details in our system, and we could not find any matching record based on the information provided in this review.
If you are a genuine customer who has interacted with our company, we kindly request that you share your booking ID, full name, or invoice details so we can properly investigate the matter and address it in a fair and transparent way. We are always willing to review any concerns and resolve issues professionally.
Our goal has always been to maintain clear pricing, honest communication, and quality service for all our customers.
We look forward to your response so we can assist you better.
Would not recommend whatsoever.
We had an end of lease clean last week for a 2 bedroom, 2 bath apartment & it was left in such a state that was not acceptable. Multiple emails and calls later and nothing has been resolved. They just stop replying and don’t answer the phone.
My mother and I ended up having to re-clean both bathrooms, re-vacuum and re-mop the entire apartment to ensure we’d get our bond back.
Like mentioned, their customer service & communication has been horrendous. My husband and I have both tried to email and call multiple times to work it out with them and they just ignore all attempts!
I’d hire someone else and not waste your time, or money.
9 février 2026
Avis spontané
Réponse : Elitecleangroups
Hi, thank you for your feedback.
We would like to clarify that it is not correct that we stopped responding — all emails were replied to. Please note our office is not open 24/7, so calls made after hours may not always be answered immediately.
For Booking ID 14427, the cleaning was completed as per the agreed checklist. Floors, bathrooms, and kitchen were all cleaned, and even additional wax removal (outside scope) was done at no extra charge. The toilet issue mentioned was pre-existing damage and documented.
Minor touch-ups on reflective surfaces can sometimes remain and could have been fixed in a short revisit. However, we were not given the opportunity to re-clean, and no official real estate inspection report was provided — which is required under our re-clean policy.
As per standard industry practice, the final assessment of an end-of-lease clean is made by the real estate agent, not the tenant. Our policy provides a re-clean based on the official inspection report.
Unfortunately:
No official agent report was provided to us
We were not given the opportunity to return and rectify
The client chose to re-clean independently before allowing our re-clean service and started asking requesting a 50% refund for minor touch-ups that could be resolved quickly without allowing rectification is not reasonable, and does not align with agreed service terms.
SCAM! DO NOT USE THIS COMPANY
Came out on the day of the clean, then quoted double the original price for 'extras' on top of the $600 basic quote. When we said to just do the basic and we will do the extras they ghosted us, didn't turn up and when we called multiple times they said it 'wasn't worth their time' but also wouldn't refund out deposit. SCAM! DO NOT USE THIS COMPANY
15 février 2026
Avis spontané
Réponse : Elitecleangroups
Hi Amy,
We take claims like this very seriously, however we are currently unable to locate any booking under your name in our system. To properly investigate and assist you, please provide your booking ID, service address, or the phone number used at the time of booking.
We would also like to clarify that our pricing and scope of work are always explained clearly before any work begins, and customers are free to proceed with only the agreed services. We do not cancel jobs without reason, and deposits are handled according to the agreed terms.
If there has been any misunderstanding, we are more than willing to review the matter and resolve it professionally. Please contact us directly with your booking details so we can look into this for you.
Thank you.
admin@elitecleangroups.com
Elite Cleaning Group
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