They are liars and dont trust them at all. I booked a end of clean clean and paid 110 as deposit. Total amount quoted was around 300ish. I knew it can go up because of add ons etc so i was c... Voir plus
GCrew AirDuct
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Lisez les avis des autres
Amazing! 2 areas and hallway plus stairway. They got out stains in my carpet. Very professional!
L'entreprise a répondu
If I could rate this company no stars, I would! Absolute scammers. Most costs were hidden, we did not get our bond back, we had to pay another cleaning company to finish the job that they couldn’t do... Voir plus
Pathetic misleading company! Paid $737 for an end of lease clean and they did the most pitiful job! They had to be called back out as their first round was so bad! Missleading pricing and liars! Calle... Voir plus
Hard working and excellent result
Subas did a fantastic job cleaning our apartment. He worked extremely hard, on a very hot day. The place looks brand new. I couldn’t believe it when I walked in. Thanks again to Subas and Elite Clean Groups!
21 février 2026
Avis spontané
This company took care of an impossible…
This company took care of an impossible looking carpet stain. Completely satisfied with his work and recommend to anyone who need carpet cleaning..
21 février 2026
Avis spontané
Save yourself the hassle and book another company
Booked an end of lease clean and was quoted $685 + GST. Cleaner turned up half a day late and quoted me $1,584 + GST for “extras” (i.e a total cost of $2,219 + GST).
I declined to proceed with the clean which then left me with less than 48 hours to find another cleaner. Ended up getting the place cleaned for $700 in total.
They refused to refund my $100 deposit - which is annoying but I accept the bloke who turned up had to organise his day. However potential customers should be aware of this when booking.
Biggest issue with this company is pricing. Unless you ask them to clean every single possible item in the house they will charge it as an “extra”. For instance I booked an end of lease clean but needed to pay them “extra” to clean the walls and to scrub the floor in the Kitchen. I don’t understand what is included in the standard end of lease clean if these items are “extras”.
When I informed the admin I would write a review which reflected my experience they threatened to sue me for “defamation” through “NCAT” and the “Local Claims Court”. I don’t really know where to start in response to such a ridiculous statement. Perhaps that is why there are no google reviews for this company (which is odd in and of itself).
I note my review is consistent with a number of the other independent negative reviews for this company on this website.
In my opinion renters are better off booking with anyone else in order to save themselves the headache. If you are reading this and wondering whether to take the risk - in my opinion you should not.
EDIT: My Booking ID was 14424. I note the company does not ask those who leave five star reviews for their Booking IDs (make of that what you will).
27 janvier 2026
Avis spontané
Réponse de GCrew AirDuct
Hi,
Thank you for your feedback. However, we would like to clarify that we have never issued a quote anywhere near $2,200 for an end of lease cleaning under normal circumstances.
At this stage, we are unable to locate your details in our system, and we could not find any matching record based on the information provided in this review.
If you are a genuine customer who has interacted with our company, we kindly request that you share your booking ID, full name, or invoice details so we can properly investigate the matter and address it in a fair and transparent way. We are always willing to review any concerns and resolve issues professionally.
Our goal has always been to maintain clear pricing, honest communication, and quality service for all our customers.
We look forward to your response so we can assist you better.
Would not recommend whatsoever.
We had an end of lease clean last week for a 2 bedroom, 2 bath apartment & it was left in such a state that was not acceptable. Multiple emails and calls later and nothing has been resolved. They just stop replying and don’t answer the phone.
My mother and I ended up having to re-clean both bathrooms, re-vacuum and re-mop the entire apartment to ensure we’d get our bond back.
Like mentioned, their customer service & communication has been horrendous. My husband and I have both tried to email and call multiple times to work it out with them and they just ignore all attempts!
I’d hire someone else and not waste your time, or money.
9 février 2026
Avis spontané
Réponse de GCrew AirDuct
Hi, thank you for your feedback.
We would like to clarify that it is not correct that we stopped responding — all emails were replied to. Please note our office is not open 24/7, so calls made after hours may not always be answered immediately.
For Booking ID 14427, the cleaning was completed as per the agreed checklist. Floors, bathrooms, and kitchen were all cleaned, and even additional wax removal (outside scope) was done at no extra charge. The toilet issue mentioned was pre-existing damage and documented.
Minor touch-ups on reflective surfaces can sometimes remain and could have been fixed in a short revisit. However, we were not given the opportunity to re-clean, and no official real estate inspection report was provided — which is required under our re-clean policy.
As per standard industry practice, the final assessment of an end-of-lease clean is made by the real estate agent, not the tenant. Our policy provides a re-clean based on the official inspection report.
Unfortunately:
No official agent report was provided to us
We were not given the opportunity to return and rectify
The client chose to re-clean independently before allowing our re-clean service and started asking requesting a 50% refund for minor touch-ups that could be resolved quickly without allowing rectification is not reasonable, and does not align with agreed service terms.
SCAM! DO NOT USE THIS COMPANY
Came out on the day of the clean, then quoted double the original price for 'extras' on top of the $600 basic quote. When we said to just do the basic and we will do the extras they ghosted us, didn't turn up and when we called multiple times they said it 'wasn't worth their time' but also wouldn't refund out deposit. SCAM! DO NOT USE THIS COMPANY
15 février 2026
Avis spontané
Réponse de GCrew AirDuct
Hi Amy,
We take claims like this very seriously, however we are currently unable to locate any booking under your name in our system. To properly investigate and assist you, please provide your booking ID, service address, or the phone number used at the time of booking.
We would also like to clarify that our pricing and scope of work are always explained clearly before any work begins, and customers are free to proceed with only the agreed services. We do not cancel jobs without reason, and deposits are handled according to the agreed terms.
If there has been any misunderstanding, we are more than willing to review the matter and resolve it professionally. Please contact us directly with your booking details so we can look into this for you.
Thank you.
admin@elitecleangroups.com
Elite Cleaning Group
Find another cleaner.
Do yourself a favor and find another cleaning service. At the very least have them come by first to give you a quote otherwise you’re going to come away with a much larger bill than expected. I ended up paying $1100 for a one bedroom apartment. The website is confusing (and I might even say misleading) as to what the total cost will be. They show up and it’s too late to make any changes then tact on hundreds of dollars of addons. The landlord complained about the quality of the things they cleaned and they needed to come twice to make sure he was satisfied. The excuse they gave was that they thought it wasn’t the final inspection. In reality I told them that the final inspection was not until one week and I think it just got lost in translation. Regardless, I paid for an end of lease cleaning so that’s what I should have got. When it came time for the reclean they confirmed it but then never actually showed up. That’s absolutely not ok especially because I was on a tight timeframe with the next tenant coming. I had to call and email several times to get them to commit to coming. I even had to insist on paying more for some additional add ons like the oven and blinds just to get them out there. I would never use them again and I have made sure to let everyone I know to avoid them as well.
27 janvier 2026
Avis spontané
Réponse de GCrew AirDuct
Hi,
We’re sorry to hear about your experience and appreciate you sharing your feedback. However, we would like to clarify a few important points for transparency.
All pricing and scope of work are explained clearly before the job begins, and any additional services are always discussed and approved prior to proceeding. Properties vary significantly in condition, and final pricing depends on the actual cleaning requirements and services selected on the day.
Regarding the reclean, our records show that a revisit was arranged to address the specific items requested. We always aim to complete recleans within the agreed scope, and we apologise if there was any communication delay or misunderstanding about scheduling. This is never our intention, especially when timelines are tight.
We take service quality seriously and continuously work to improve communication and customer experience. If you would like us to review this matter further, please contact us directly with your booking ID, service address, or phone number used at booking, and we will be happy to investigate and assist.
Thank you,
Elite Cleaning Group
Terrible experience
Terrible experience with this company. Their quotes and advertised pricing are incredibly misleading for an end of tenancy clean - despite me specifying it was a furnished flat and that we required an end of tenancy clean, they did not mention oven, fridge, washing machine and even the shower screen were all extra and the final cost was over $700 with GST for a 1 bed flat. They are absolutely not the cheapest in Sydney and I have since found several quotes which are more than $200 cheaper for the same service.
8 janvier 2026
Avis spontané
Réponse de GCrew AirDuct
This review is factually incorrect and misleading, and we reject the claim that our business is a scam.
We have found your booking details in our system. This booking was confirmed as a full end-of-lease clean, and a detailed checklist outlining inclusions and exclusions was provided in the booking confirmation text prior to the service. For furnished properties, items such as the oven, fridge, shower screen, washing machine, and additional heavy build-up areas are clearly listed as separate services, which is standard industry practice.
We also provide a bond back guarantee, which was communicated before the job commenced. The final price reflected the actual condition of the property and the scope required to meet end-of-tenancy standards, not an incorrect quote. All additional work was explained prior to proceeding.
Calling a legitimate business a “scam” after services have been completed is a serious and false allegation. We have not misrepresented our pricing, nor have we taken payment improperly. We are an established Sydney-based company with written confirmations, documented processes.
We formally request that the you contact our office to resolve this matter based on facts.
If this false and damaging statement remains public for next 24 hours, we reserve all rights to pursue the matter through the appropriate legal channels, including NCAT and defamation remedies, supported by full documentation of the booking, checklist, and communications.
We stand by our work, our pricing structure, and our transparency.
Elite Clean Group Scam
First of all absolute SCAM. They say “Sydney’s cheapest prices” but on the day they tell you walls, windows , oven are not included so you pay extra! The manager even stated “they are good at sales, I drive a Range Rover”
100% bond back guarantee is false. They left dust in the laundry and in the dryer. Floors were not spotless to the agents standard so I now have to re clean the property.
Then to top it off the manager hangs up on me when explaining it wasn’t done properly. And the salesperson says sorry we can’t help you it’s been more than 72 hours.
It was 4 days. (The agent took their time returning to the property also)
Disappointing . Save yourself the headache and DO NOT BOOK
1 décembre 2025
Avis spontané
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