Kings of Cleaning Services Avis 

Worst carpet cleaning service ever!

The technician was rude and became aggressive when I showed him that water crayon marks could be removed with plain water. He cancelled the job and walked out.

When I called to complain, the company was equally aggressive and refused to answer whether their technicians undergo police background checks.

With young children at home, I believe safety and professionalism are essential. Absolutely unacceptable service from both the technician and the company. Would not recommen

Worst service ever. Received a quote to steam-clean a carpet for $244. We only needed a steam cleaner to move into the place. I gave the bedroom measurements. The person showed up and refused to do the job for that price, saying it would cost $500 to remove stains. After a lot of debating (we didn't want stains to be removed, as we are going to rip the carpet in 1 year), we agreed to pay because we had no choice, as we were moving in the next day. After we agreed to pay $500, he said he couldn't guarantee the work would be done appropriately.

We had the tile and grout technician come by our office today to assess the floors for a quote. He was thorough and provided a sample of the clean which I thought was helpful!

I have never experienced this before! Guy came to clean 2 small bedroom carpets 1 x lounge. Said he couldn’t do lounge due to fabric. I informed the woman on the phone it was fabric. No matter I appreciated him not proceeding and maybe damaging the lounge. I rang the office and he came barging out of the bedroom shouting aggressively job cancelled! I told you not to ring the office! He was extremely angry and verbally abusive. He took his machine out and I ran and closed my door. He pushed the door open and against me and barged back in. He had left something behind. I was physically shaking a woman on her own abused by this man. I rang the office and the woman was no help wouldn’t give me his name or hers. They did have another have another guy call who tried to appease me. I asked if he was the owner “sort of” he said. He did the carpets. In hindsight I should have called the police. Don’t use this company lord knows how they are still operating. Big guy intimidation a 5 foot nothing woman alone in her home. Well done mate name

Absolutely unacceptable experience with Kings of Cleaning Services.

Two separate services were completed well below standard. What should have been a simple mattress clean actually made the situation worse, while the smell was removed, it left behind a much larger yellow stain than what was originally there. Multiple photos provided clearly show the condition deteriorated following the service. The pest control was equally ineffective, with cockroaches still present as though no treatment had been carried out.

We were promised a return visit to rectify the issue, which never eventuated.

The most concerning part of this experience was dealing with SIMONE MATAR (Operations Manager). Her conduct was highly unprofessional, speaking over us, raising her voice, hanging up during conversations, refusing to take responsibility, and ultimately blocking our contact numbers to avoid resolving the issue. This is completely unacceptable from any business.

To be fair, the attending technician was polite and appeared to make a genuine effort. The issue lies with the company’s overall service quality and how complaints are handled.

I strongly recommend anyone considering this company review their online ratings before proceeding. With a Trustpilot score of around 1.8 stars, our experience unfortunately aligns with what others are reporting.

This matter has now been escalated to NSW Fair Trading.

*** Avoid ***

The worst treatment you could ever experience in your life. My advice: as soon as you hear the name Simone Matar or see her name in any quote, block, delete, and report as a scam immediately.

The price before starting the job is one thing, but after finishing, it suddenly doubles. Simone Matar has some of the worst behavior you could encounter. She won’t allow you to ask questions or speak certainly after payment, and if you try to call for clarification, your number will be blocked right away.

The best way to recover your rights is to contact Fair Trading. This is my advice. Even if you ask to speak with the business owner, she will claim that she is the owner and refuse to let you speak to anyone else. Sometimes she says she is the owner, other times she says she is the manager and that the owner is overseas.

If I could give zero, I would do so without hesitation. My money was taken, the mattress was dirty, and the price started at $90 and ended at $200.

To be fair, the worker who came to do the cleaning was honest and hardworking, but all the problems were caused by Simone.

I gave a detailed description over the phone and was quoted a price. As soon as the technician arrived he started giving reasons why the price needed to be higher. I reluctantly agreed to pay a higher price just to get it done. He completed the whole job in around 30 minutes (one rug and two lounges) which I thought was a bit quick for the money I paid! After the lounges dried I noticed large dirty patches. I had to call the next day and have him come back. With hindsight, I think quoting a good price when you call and the the technician arriving and increasing it is a commonly used tactic with these guys. I won't be using their services again - I just prefer a little more honesty up front.

Beware, they will try to scam you. I booked for an end of office lease, small room 26sqm. The deal was $175 for anything up to 35sqm and then $3 a sqm after that. Guy came and before he started pretended to do something on his phone and then said it was 42sqm. I replied “no it isn’t, it’s only 26sqm”. He never responded. Make sure you know the measurements if using them.
Put very little effort into the clean, literally done it in 10mins. Would not recommend, don’t like how the guy thought just because I was a woman that he could try pull the wool over my eyes

If I could give 0 stars, I would.

I paid for an end-of-lease carpet cleaning with pet treatment as required by the real estate agency, and the service was not delivered as agreed.

The technician arrived unaware that we had pets and without the proper equipment, had to leave to get another machine, and showed clear dissatisfaction about the situation.

The edges of the entire apartment were not cleaned — we had to do this ourselves.

The pet treatment that was specifically requested was not applied. We only discovered this after receiving the receipt.

The carpet inside the cupboard was not cleaned, and this was never communicated beforehand.

The receipt was written unprofessionally and even stated the carpet would need to be vacuumed again after the service.

No one confirmed or clarified the required treatment; it was simply not done.

When I contacted the company, Simone, who identified herself as the owner, asked for 24 hours to respond despite this being an urgent end-of-lease situation. There was no proactive effort to resolve the issue.

I was then contacted by the technician, who was rude and asked me to repeat everything, instead of the matter being handled internally. I was sent back and forth between them.

I proposed a reasonable solution: technician to come back and apply the flea treatment ( and I pay for it) that wasn’t performed and return to complete the unfinished edges. As we were at work, they would need to collect the keys from the nearby agency. Simone insisted on charging an additional fee just to pick up the keys. When I refused, she became hostile, stated they had done nothing wrong, refused further service and any refund, and hung up on me.

I paid for a service that was not delivered and now risk losing part of my bond. I am out more than $620 between what I paid and the potential bond loss.

This was unprofessional, poorly managed, and unacceptable. I would not recommend this service.

Most unprofessional company, they scammed me and not willing to correct their wrongs, when approached they become abusive and giving me racial slures! Stay well clear.

These guys are the most careless unprofessional people to a point it’s beyond ridiculous. There was a man with long hair and a man bun who was extremely rude and his attitude was disgusting. but also showed a complete lack of courtesy and effort in their work. From the moment they arrived, the guy was dismissive and unpolite, making rude comments when I pointed out unsatisfactory results. They barely put any effort and done a quick unprofessional job leaving my couch looking almost the same, and it was clear they had no interest in doing a proper job. Please don’t fall for their fake reviews; save your money and seek a service that genuinely values its customers and delivers quality work elsewhere. Please from the bottom of my heart don’t get your cleaning service from here

$646 for carpets and tile cleaning. Very average job. Edges of all rooms not done. Still dirt etc in all corners. Armchair was still very dirty. A rushed job done very poorly.

Dangerous driving around dartford area speeding, dangerous overtaking and cutting red lights

Had a 3 bedroom house with sofas and tiles to be cleaned. they were in a terrible state so Samir came and helped and got them to a much better level to what they used to be.

Samir was very helpful and took his time to get the all the fabric in a better state.

Great value for money as well

From the time I spoke to Simone till the time the Mark the technician arrived - the entire process was seamless. I really appreciate the half an hour warning prior to arrival which helped me plan my day.

The carpet was stained and they managed to clean it as much as possible but as the stain was an old stain, some of it stayed but they were upfront with it before they started the work.

Technician arrived on time which was the only positive experience. I have used them once before and they did an excellent job on that occasion. On this occasion did a disgraceful job paid $154 for lounge/dining and hallway STAINS ARE STILL THERE AND IF POSSIBLE MORE PROMINENT I expected more. Would not recommend this company

These guys done a great job on my sofa carpets and tiles
Highly recommended and will use again in the future

The person on the phone was super friendly and patiently answered all my questions. They even gave me a detailed breakdown of their services and pricing options, which made it a breeze for me to choose the perfect cleaning package.

When the day of the service arrived, the technician showed up right on time. He did an absolutely fantastic job! He was professional, efficient, and took the time to walk me through the entire process and address any concerns I had. He was so meticulous that every single corner of my carpets was left looking spotless.

Not only did he manage to get rid of all the pesky stains and dirt, but he also somehow managed to make it look as good as new.

Their prices were totally reasonable for the exceptional service they provided. They truly went above and beyond my expectations.
I'm seriously impressed with this carpet cleaning company and I won't hesitate to recommend them to anyone who needs top-notch carpet cleaning.

Called and booked an appointment. Advised exactly what I wanted done.
When they arrived stated wouldn’t do 1/3 of the job. Called the office and she said sorry mistakes happen, even though I was extremely precise with my instructions. When asked to adjust the price for the work they only did they wouldn’t. Therefor won’t be using them again and can only advise to try use another company as this business will agree to do something and then not do it.

I am very happy with the result of my carpet and sofa cleaning. They came out very clean and fresh. The technician took his time to clean both and gave me the best advice on how to maintain their cleanliness. This company is so responsive, clear and I can say that their prices are very reasonable comparing to the quality of work you are getting. I would highly recommend them to my family and friends. Thank you.