Polite friendly help experienced, gave me some good advice on questions asked which I followed and all went well 👍Thanks and shall use again .
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Lisez les avis des autres
Chris, Tracey and Dec are experts in their field and they are very supportive when you need to know anything related to Koi and ponds. They have a fantastic selection of koi from the best breeders... Voir plus
As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality ser... Voir plus
Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excel... Voir plus
4,7
Excellent
641 avis
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Réponse de Elite Koi
Hi Derek,
Thank you for taking the time to leave us a review — we really appreciate it 😊
We’re glad to hear your parcels are arriving quickly and well packed. We always try to make sure everything is securely packaged so it reaches you in perfect condition.
Thanks again for your continued support, Derek. If you ever need anything, we’re always here to help.
Best wishes,
The Elite Koi Team 🎏
Service from Elite Koi Ltd.
Service from Elite Koi Ltd.
I was a customer for several months and spent approximately £7,000 during that time. While I was making frequent purchases, interactions with Chris and Tracy were positive. However, after completing the pond rebuild and shifting my focus to family birthdays and Christmas, I noticed a change in their demeanor. They began engaging in private conversations and making suggestive remarks to other customers, which conveyed a negative impression.
We had two fish in the Harvest grow out, but as certain conditions were not met—specifically, having a heated pond during January’s cold weather—we were not provided with the fish and requested a refund. My partner visited the shop to collect the refund on my behalf and encountered unprofessional behavior; there were multiple delays attributed to ‘human’ or ‘technical errors’, and the process became prolonged. During her visit, both owners approached her frequently while she browsed, which made the experience uncomfortable.
To complete the refund for the two transactions, my partner was taken to another room to access a socket for the card machine. As one transaction completed and the second was pending, Chris announced, in front of another customer, that two items had just become available, directing his comment toward my partner. He also questioned her about the store’s stock booklet, despite her not being an employee, which added further discomfort. Given these experiences and the nature of the interactions, I found the conduct of the owners to be concerning. Prospective customers may wish to be aware of these issues, particularly if disagreements arise or if purchases are made elsewhere. Thankfully we have found more friendly and suitable dealers that value their customers, please avoid or at least shop with caution
2 janvier 2026
Avis spontané
Réponse de Elite Koi
Hi Dan,
Thank you for taking the time to leave a review. We’re sorry to read that you feel this way about your experience.
Based on the information provided, we’ve been unable to clearly identify the specific interaction or transaction being referred to. We always encourage customers to raise any concerns with us directly at the time so that we have the opportunity to investigate and resolve matters properly.
We take all feedback seriously, particularly where it relates to service or fish quality, and we maintain strict standards across all areas of the business.
If you are able to provide further details, we would genuinely welcome the opportunity to review this fully and work towards a resolution where appropriate.
Kind regards,
Elite Koi
Refund requested
I was miss sold a grow out event where the owner (Chris) said they would be kept in a dedicated heated pond and fed via an auto feeder, in videos he posted after the grow out started it was obvious that there was no heating element or feeder on the dedicated pond and the water quality looked poor…. On questioning this the owner said he had been let down by a builder, with the availability of drop in heaters and freestanding feeders this shouldn’t not be an issue to a competent dealer that knows about koi and ponds.. since looking around at other local dealers the fish at elite koi and ponds seem small and underfed compared to the same age and sized fish elsewhere yet the prices are higher,
I’ve written this review under the name reviewer as I have heard that he will message and threaten people that leave honest negative reviews….
20 décembre 2025
Avis spontané
Réponse de Elite Koi
Hello,
Thank you for taking the time to share your feedback. We always aim to provide a friendly and transparent experience for our customers and take any concerns raised seriously.
The grow-out events at Elite Koi are designed to give hobbyists the opportunity to develop their koi over a set period while we care for them on their behalf. As with any live animal husbandry environment, plans can occasionally change due to practical circumstances. During the recent grow-out period we were open with customers about the arrangements and kept participants updated throughout.
With regard to the refunds mentioned in some reviews, these were provided in good faith despite refunds not being covered under the event terms and conditions. Our intention was simply to resolve concerns quickly and fairly for the customers involved.
We remain committed to maintaining high standards of care for our koi and providing helpful support to hobbyists at all levels of the koi keeping community. If anyone has questions or would like to discuss their experience further, we are always happy to speak directly and work towards a positive resolution.
Kind regards
Chris
Elite Koi
I took part in a couple of grow out…
I took part in a couple of grow out events which in my opinion were not as advertised. The events were advertised as being in heated ponds and the fish being fed multiple times a day to give the purchased koi the greatest chance to grow and thrive. I found out that the ponds were not heated and did not have auto feeders installed on them. I believe that Elite will blame circumstances outwith their control but let's be honest, it wouldn't have taken much skill to install both a heater and an autofeeder to these ponds! Since moving away from Elite I have found numerous other dealers close by who have provided expert knowledge and koi in excellent condition at much better pricing. My recommendation is to shop around, there is better dealers around.
3 janvier 2026
Réponse de Elite Koi
Hello,
Thank you for taking the time to share your feedback. We always aim to provide a friendly and transparent experience for our customers and take any concerns raised seriously.
The grow-out events at Elite Koi are designed to give hobbyists the opportunity to develop their koi over a set period while we care for them on their behalf. As with any live animal husbandry environment, plans can occasionally change due to practical circumstances. During the recent grow-out period we were open with customers about the arrangements and kept participants updated throughout.
With regard to the refunds mentioned in some reviews, these were provided in good faith despite refunds not being covered under the event terms and conditions. Our intention was simply to resolve concerns quickly and fairly for the customers involved.
We remain committed to maintaining high standards of care for our koi and providing helpful support to hobbyists at all levels of the koi keeping community. If anyone has questions or would like to discuss their experience further, we are always happy to speak directly and work towards a positive resolution.
Kind regards
Chris
Elite Koi
Always top service from Elite koi
11 décembre 2025
Réponse de Elite Koi
Hi Scot,
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience.
For clarity, the matter you’ve referenced was fully addressed at the time and resolved directly with you prior to this review being posted, including a full refund issued in good faith.
Our grow-out events are carefully managed and, like all live animal environments, can occasionally be subject to changes outside of our control. That said, we always aim to act fairly and transparently when concerns are raised, as we did in this case.
We appreciate all feedback, but it’s important that reviews reflect the full and final outcome of a situation so that other customers can form an accurate view.
If you would like to discuss anything further, we remain open to doing so.
Kind regards,
Elite Koi
Quality stock prompt delivery
23 décembre 2025
Avoid the grow out they do
Avoid the grow out they do ! fish don't get the treatment your sold ! Fish do arrive with parasites tho , management is happy while taking your money soon as stop spending they block you on social media much better koi retailers out there
1 novembre 2025
Avis spontané
Réponse de Elite Koi
Hi Walter,
Thank you for your feedback.
We take all concerns regarding fish health and customer experience very seriously. All Koi supplied by Elite Koi are health-checked and monitored, and we are always available to support customers should any issues arise after collection or delivery.
Following your review, we requested further information in order to investigate your concerns fully, including order details and any supporting evidence, so that we can properly assess and resolve the matter.
We are committed to transparency and fairness, and we would welcome the opportunity to review this with you directly. Please contact us in writing so we can work towards a resolution.
Elite Koi ltd
Kind regards,
Elite Koi
They have every thing you need to look…
They have every thing you need to look after koi carp, food fish and pipe work
23 décembre 2025
Service always spot on👍
9 décembre 2025
…great item
very good price and communication the item was exactly what i wanted and the delivery was a lot quicker than i expected i would use company again in the future
27 novembre 2025
I happy with the service and the…
I happy with the service and the product I got from them
13 novembre 2025
Highly Recommended
I cannot recommend Elite Koi & Ponds highly enough. In all my dealings with the Elite team everyone has always gone above and beyond and exceeded expectations.
I have purchased a number of koi from Chris and Tracey, either from the Saturday auction or directly by phone and website.
The quality of the fish is excellent.
Elite Koi & Ponds are passionate about their customer service and have built a strong community of koi enthusiasts.
Highly recommended.
15 novembre 2025
Avis spontané
Always a friendly welcome & great…
Always friendly & welcoming with great advice, been shopping at Elite Koi since the beginning & it’s amazing to see the transition from then to now.
7 novembre 2025
Perfect service fast response and even…
Perfect service fast response and even quicker delivery 😊👍
4 novembre 2025
Great service and super quick delivery.
26 septembre 2025
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