Polite friendly help experienced, gave me some good advice on questions asked which I followed and all went well 👍Thanks and shall use again .
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Lisez les avis des autres
Chris, Tracey and Dec are experts in their field and they are very supportive when you need to know anything related to Koi and ponds. They have a fantastic selection of koi from the best breeders... Voir plus
As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality ser... Voir plus
Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excel... Voir plus
4,7
Excellent
641 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
If a problem pops up the answers will…
If a problem pops up the answers will mostly be solved by calling Elite Koi they have a wealth of experience and knowledge
2 septembre 2025
Very helpful and friendly staff
Very helpful and friendly staff. I travelled about 3 hours and was made very welcome
28 août 2025
That's why they are called elite
Friendly, honest, experienced always welcoming. They have everything you need, quality products and lovely livestock wouldn't go anywhere else
6 septembre 2025
Outstanding Customer Service
The customer care and knowledge from Chris and Tracey was excellent. I travelled 290 miles from Scotland and they went out of their way to ensure an excellent visit to their shop. Highly recommended. Excellent selection of great value Japanese koi and dry goods.
30 août 2025
Good service and products
Chris and the team very helpful and patient . Helped me sort my pipework offer a great range of products and are happy to chat through pond issues and challenges .
3 août 2025
very helpful.
lovely people to talk to , very helpful, has some
nice fish, would recommend them everytime.
Thank you.
31 juillet 2025
Réponse de Elite Koi
Thank you, Barry! 🌟
We really appreciate your kind words and recommendation. It’s always a pleasure chatting with you, and we’re so glad you enjoy our fish selection. We look forward to seeing you again soon — the ponds will be ready and waiting! 🐟💙
Réponse de Elite Koi
Thank you, Elaine! We’re so pleased to hear you always receive great and knowledgeable service. Your continued support means a lot to the team at Elite Koi!
Elite experience
Knowing everything will be fine having dealt with the brilliant Elite Koi Team on previous occasions, they carry out their duties with attention to detail at every point.
26 juillet 2025
Réponse de Elite Koi
Thank you so much! We’re truly grateful for your trust and kind words. It’s great to know our attention to detail and consistency make your experience with the Elite Koi Team reassuring every time. We look forward to helping you again soon!
Elite Koi truly lives up to its name
Elite Koi truly lives up to its name. The quality of their koi is absolutely top-tier — healthy, beautifully marked, and well cared for. You can tell they’re passionate about what they do and really know their stuff.
The team is friendly, knowledgeable, and always willing to offer expert advice, whether you're a beginner or an experienced hobbyist. Their setup is clean and professional, and the koi are displayed in excellent conditions.
Every visit or online purchase has been smooth and reliable. Shipping is handled with great care, and their customer service is second to none.
Highly recommended for anyone looking to source high-quality Japanese koi with confidence. Elite Koi is a standout in the UK koi scene.
25 juillet 2025
Réponse de Elite Koi
Thank you, Will! What a fantastic review — we truly appreciate your thoughtful words. It’s wonderful to hear how much you value the quality of our Koi, the care we put into our setup, and the passion of the team. Your support and recommendation mean a great deal to everyone at Elite Koi. We’re proud to be part of your Koi-keeping journey!
Novex Microscope and Slides.
One of my items was out of stock but they contacted me straight away and advised it would be in the following week which I was happy to wait, turned up within the time discussed. Overall happy with the product and service.
3 juillet 2025
Réponse de Elite Koi
Thank you, Matt! We really appreciate your patience and understanding. We’re glad the communication was clear and the product arrived as promised. Great to hear you’re happy with both the microscope setup and the service — thanks again for your support!
Réponse de Elite Koi
Thank you so much! We’re glad to hear you’re happy with the quality, pricing, and speedy delivery. Your support means a lot to the team at Elite Koi — we look forward to serving you again soon!
I travel 1 hour down the road to get to…
I travel 1 hour down the road to get to elite koi and I can’t fault them in any way. Excellent customer service and everyone is very knowledgable. The quality of all products is top notch and always well stocked with everything I have needed. And always offered a cheeky bit of discount which makes the journey well worth it.
28 juin 2025
Réponse de Elite Koi
Thank you, Craig! It means a lot to us that you’re willing to travel an hour to visit — and we’re thrilled to hear it’s always worth the journey. We’re proud to offer top-quality products, great service, and that little extra something to show our appreciation. Thanks for your continued support!
Very grateful customer
Needed help as my fish were poorly they advised me to bring a fish in to so a scrape and then advised me what next steps and treatment was needed they are always helpful when I ring for advice would definitely recommend Elite koi staff are very helpful and friendly
26 juin 2025
Réponse de Elite Koi
Thank you, Claudine! We’re so glad we could help when your fish needed care. It’s always our aim to provide friendly, expert advice when it matters most. Your recommendation and kind words mean a lot to the whole Elite Koi team — we’re always here when you need us!
Next day service all items in stock
24 juin 2025
Great service 👍excellent dealers
Great service 👍excellent dealers, really nice friendly people ..The team at Elite Koi go above and beyond
28 mai 2025
Avis spontané
Very Very helpful took time out to…
Very Very helpful took time out to answer all my questions and some of the best koi I have seen in many years
2 juin 2025
Had everything that i needed and at a…
Had everything that i needed and at a fair price, so well pleased with them
3 juin 2025
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