Ella And I Avis 

133
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Delivery was a bit longer than anticipated. I've had lots of products to make the house smell nice and was expecting a lot from these based on reviews. Unfortunately, while the scent of the baby powde... Voir plus

Noté 5 sur 5 étoiles

Ordered some "Gel Melts: omg they are sooo good and they smell gorgeous. Easy to change over fragrances. No mess no waste. Quick delivery,easy ordering process. 1st order i got an email from the owner... Voir plus

Noté 5 sur 5 étoiles

I just love this company’s products. I have purchased several times now and I have never been disappointed. Each and every scent is just spectacular, long lasting and beautiful. Visitors comment when... Voir plus

Noté 5 sur 5 étoiles

I LOVE Ella & I 😍 I have a subscription and look forward to my gel melts arriving every month. They smell INCREDIBLE and lots of visitors comment on how nice the are! I also use the reed diffuse... Voir plus

À propos de l'entreprise

  1. Magasin de bougies
  2. aussi dans
  3. Boutique de cadeaux
  4. Fournisseur d'arômes et de parfums

Écrit par l'entreprise

Welcome to Ella And I, a Cheshire based home fragrance company specialising in highly scented gel wax melts. Every product is carefully hand poured in our Macclesfield workshop using premium gel wax and high quality fragrance oils to create beautiful scents that fill your home. Our gel wax melts are loved by customers for their strong fragrance and ease of use. Unlike traditional wax melts, the gel formula allows them to be removed easily from your burner once cooled, making them simple and mess free. We offer a wide range of scents inspired by popular perfumes, fresh clean fragrances and comforting home favourites, so there is something for every home. Alongside our signature gel melts, we also create reed diffusers, car diffusers and other home fragrance products designed to keep your spaces smelling amazing. Each product is made with care and attention to detail, and every order is hand packed by our small team before being sent out across the UK. Since launching, we have served over 100,000 customers who love filling their homes with Ella & I fragrance. As a small family run business, customer experience means everything to us and we truly appreciate every review shared by our community. Thank you for being part of the Ella & I story.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

133 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 45 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(133)

56 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ella and I, are amazing

Ella and I, are amazing! Honestly the gel melts have been life changing, no crazy spillages to clean up you just wait for it to dry, and peel it up. Even when it’s spilt onto carpet it’s been amazing!

16 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Joop

Time and care taken to having the correct order. I said I'd love to see joop scent gel melt and a few weeks later it's there. Scents last for days and easy clean and to change. Overall a great company and great customer service

14 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Best melts I have ever used!

Since trying melts from Ella & I I won't buy from anywhere else. Gorgeous smells & so easy to change. Quick postage for my orders too, items are well packaged.

16 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Mess free and beautiful scents

I've been using Ella and I gel melts for almost 2 years now. The scents are amazing, and there are so many to choose from, something for everyone.

I even got 3 of my friends hooked on Ella and I. We all agree we'd never go back to regular wax melts.

These gel melts are super easy to clean up; you just peel off the old gel once it's cool and solid. Just a heads-up, if you're using an electric burner, make sure you have the right wattage bulb, or it won't get hot enough to melt the gel and release the scent. And if you're using a candle burner, you should only use tealights that burn for 4 hours at a time.
Their customer service is friendly and the items are delivered quickly and packaged well .

14 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I absolutely love these Gel melts

I absolutely love these Gel melts, so much easier & cleaner to use than wax melts.
Every one I’ve bought have their own unique smells, some I love, some I don’t, it’s just preference. The fragrance lasts a good while & when I feel it’s fading, I just peel the melt & flip it over, & it refreshes the smell. Nothing lasts forever, hence the reason for multiple fragrances 🩷 I don’t need an excuse to try a new favourite 🤩
Not only are they great value for money & delivery is quick, the customer service is wonderful ~ I will continue buying, as I always have 🩷

16 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Discovered Ella & I in 2025 …

Discovered Ella & I in 2025 & have been buying regularly since. I absolutely love them so many choices of smells & so much easier..I think...than wax melts. I have just introduced my sister in law to them !

16 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Avoid

Thought I’d try their gel melts as reviews were very good but I was so disappointed. Lucky if they last a day and even then you can only smell if you are sat on top of the warmer. I have two warmers downstairs and can’t smell much of anything from either. Total waste of money and I question the reviews which all claim the melts are amazing. I will be reverting back to a well known brand of wax melts, so much better and last nearly a week.

9 mars 2026
Avis spontané
Logo de Ella And I

Réponse de Ella And I

Thank you for taking the time to leave your feedback. I’m really sorry to hear you were disappointed, as this certainly isn’t the experience we want customers to have.

Our gel melts are designed to be strongly scented and long lasting, so when the fragrance is very light it can sometimes be due to the type of warmer or tealight being used, as some don’t generate enough heat to properly release the fragrance.

We’d be very happy to help look into this for you. If you’d like to email us at info@ellaandi.co.uk with the fragrances you tried and the type of warmer used, we can take a closer look and hopefully help resolve this for you.

Thank you again for your feedback.

Kind regards,
Becky
Ella & I

Noté 5 sur 5 étoiles

Candle convert.

I love candles - they make me feel cozy and relaxed. But sometimes I spend good money, for little return, especially in the aroma department. And then I saw an advertisement for Ella and I. Oh my, I am a convert to their amazing gel wax melt. The oils can smell quite intense to begin with, but I start off with a shorter burn; maybe just 10/15 mins... That way you really get value for money. My house smells amazing..... despite the 3 stinky dogs.
Make sure you follow the instructions, and flip the gel before each burn as this really makes a difference to the intensity of the aroma.

1 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I have been using this company for a…

I have been using this company for a few years now and never had a problem. But these last few orders This company have been all over the place. One order comes after 3 days one comes after 4 days. Now waiting on stuff i have been waiting a week for. I get they busy. But waiting a week is a just a joke. You think when your spending over £50 a time and a regular customer they would be a bit more quicker on delivery.!! A then get a email back with no care in the world saying its 7 days dispatch and will get a dispatch note when ready so its going be OVER a week when i do get this order. Think when i finally get this order i be looking some were for else my gel melts.

28 novembre 2025
Avis spontané
Logo de Ella And I

Réponse de Ella And I

We’re really sorry to hear about your recent experience, and we completely understand your frustration. We did send emails out to keep everyone updated on our current status, but we’re sorry if this still left you feeling unsupported.

Unfortunately, this is our busiest period of the year with Black Friday and Christmas, and orders are taking longer than usual. We never send delay emails without care in fact, we absolutely hate having to send them at all. Our whole team has been working extra hours, non-stop, to get every order out as quickly as possible, including yours.

We truly appreciate your loyalty over the years and we’re sorry that this time we’ve fallen short of the level of service you’re used to. Thank you for your patience, and we hope to get your order to you very soon.

If you need any further help, please feel free to reach out.

Noté 5 sur 5 étoiles

Delivery was a little slow..but!!

Delivery was a little slow, but the gel melts were worth the wait. Good strong scent, that last for ages, and only a small amount needed. Never used gel melts before, always tended to use wax. But I'm converted, stronger longer scent and no wax mess.

24 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Best smells

Best melts ever! No mess, scents that i can only describe as beautiful. It's like taking your nose on a holiday just for that. Monthly subscription is such good value and I love getting my shipment wondering what smells will surprise me

6 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Smells amazing

Just ordered from Ella and I for the first time what can I say house smells amazing and I love my little burner. So I’ve just ordered my partner some gel melts too will defo be ordering from you again thank you

11 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Wow…. Just WOW

Just received my first order. These smell absolutely AMAZING!! Cannot wait to try them all! Will definitely be ordering again!! This is my first time trying Gel melts and will definitely be using these more.

11 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great products - love

Have ordered many times now, great smells from the melts and no mess like wax leaves… the burners are lovely too. I also order the sponges with shower gel in on repeat… my boys have them in their bathroom too, love them, they smell lush and it is one less bottle in the shower!! Win win!!

13 novembre 2024
Avis spontané

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