ELP Arbuthnott McClanachan Avis 

I hired ELP for the Sale and Purchase of my property.

ELP were recommended from a previous conveyer who I had worked with in the past. After meeting with the Sales team I was impressed and decided to proceed.

Pros
* Back office Sales team were good
* Solicitor did work hard to complete the sale, there was a lot of back and forth
* Paper work was in good time and was accurate

Neutral
* Sales Schedule was published with inaccurate details but were fixed when it was pointed out.

Cons
I think they are overworked. Too much on to many clients leading too:
* Lack of responses
* Including when asking to bid on a
property, no action was taken for days until I
chased on the closure date for confirmation the
bid had been placed. By then they could
not bid as they had a conflict of interest.
* Attention to detail and communication, I had
the same conversation multiple times and with
different people
* Bidding guidance was not accurate, bid for 4+ and
never secured one, even though we went higher in
every single case than was guided.
* Once the invoice had been settled, little interest in
supporting the remediation of issues found in new
property
* Fees are not clear from outset.
* Two weeks waiting for the refund of the balance to be paid, not even an acknowledgement or when it will be.

I was looking for a longer term working relationship, like I had with my previous conveyer who sadly retired. ELP feels like more transactional, less personal and not targeted to the client.

Excellent service for purchasing a flat. Laura is very professional and knowledgeable in advising at every stage of process. Highly recommend ELPAM.

We kind of "grandfathered in" to ELP as the solicitor I'd worked with in the past joined them. They sold our two flats, and then over the following months dealt with making multiple offers, and eventually buying our new home. Half-way through this 10 month process, our solicitor Colin retired, but his role was filled seamlessly by Lisbeth-Ann and many others who made this really challenging process so simple. Thanks all!

First class service. Ticked all the boxes. Made it very clear what was going on. The team we're friendly and easy to talk to.

Great Service
I dealt with Duncan McFadzean who was very professional and responded quickly to all my concerns with the purchase of our new holiday home.
So easy to deal with 5* I will definitely recommend ELP to friends and family

For the first time dealing with ELP ARBUTHNOT to purchase a house very satisfied for their job .friendly service,professional, and fast I am strongly recommending them and I will certainly use them again.

Professional, amazing service, patient!
My solicitor was there for me in every step of my case. Explained everything with patient to make sure that everything is clear to me. Their fee was as we agreed the first time without any extra costs even when my case took more time than expected!Highly recommended!!

Have been dealing with Barbara, Lisbeth Ann and Laura for the past 5 years and they have dealt with some tricky and complicated scenarios with great skill , knowledge and a genuine desire to do the best for their clients. Working for solicitors for many years I would say that this company is as good as it gets , and clients are made to feel welcome and put at ease with the less formal and staid approach . Def a 10/10

I was recommended ELP by a friend as she had a good experience in the past. I would also recommend, a pleasure to deal with! Lisbeth- Ann and Laura have both been extremely helpful, I am a first time buyer so everything was a bit daunting! However the whole process was made easy and i found there was great communication from the firm. (Even with all my daft questions I was never made to feel like I was!) Thank you!

From the initial contact to the purchase and sale of our property, ELP Arbuthnott McClanachan Solicitors have been very professional.

Paul made the purchase of our new home very easy, Tracy organising the sale of our home and a special mention to Angela who kept us updated regularly via phone and email throughout the selling process, she also answered, or checked with colleagues any questions we had and got back to us quickly. Angela made the selling process seamless.

We would defiantly recommend ELP Arbuthnott McClanachan for their outstanding customer service. Special thanks to Paul, Tracy & Angela for all their help.

I would highly recommend ElpAM. Lisbeth, Colin and the team were warm and helpful to me as a first time buyer as well as responsive and attentive to the short turn around needed.

cannot recommend these guys enough they are certainly on the ball and lovely helpful people will certainly use them again

Excellent attention to detail, which is what you need in a solicitor! Catherine was very knowledgeable and helped us navigate an unusual, slightly tricky house purchase making sure absolutely everything was resolved properly and in order. Professional, responsive and friendly - highly recommend and would absolutely use again.

Professional, Fast, Efficient and Friendly Service, highly recommended.

It was a pleasure to work with Duncan Hamilton, who handled my case quickly and painlessly, keeping me informed throughout the process. I was very satisfied with the outcome and would happily recommend.

Very happy with my experience. Duncan was professional and knowledgeable about my redundancy claim. I would not hesitate to use this company again.

Lisbeth Ann and her team have provided an excellent service on this recent conveyance ,but also the previous two in the past year. The attention to detail and timely correspondence is my reason for using the company. I would highly recommend the company to friends and family and will use them again in the future.

I am in full praise of Duncan's professionalism. Extremely informative and courteous ensuring the process was concluded in an efficient and timely manner.

We had an excellent experience as first-time buyers with Lisbeth Ann Pay. She was very meticulous and efficient with the purchase.

Very good service given, helped us through every step at these difficult times. Have used previously and certainly would again. Thank you