ELSA Avis 

If you subscribe to ELSA Speak via their website, keep in mind that the subscription renews automatically after a year. There is no user account to easily manage subscriptions, but there is a cancellation request form available if you search for it. Refunds are available within 7 days of payment, as described in the FAQ. In my experience, the process could be more transparent and user-friendly.

Total disappointment. The app doesn't work and is full of bugs. I bought it because I saw a good offer and wanted to improve my skills, but I feel scammed for €60. Three days after the purchase, I started normal training and noticed that I often lost connection with my AirPods, missed half of the sentences I pronounced, or didn't react. I requested a refund in the Apple Store, but it was refused. They are scammers. I should have checked the reviews in the Apple Store before making the purchase, as there are no good reviews, only a few from people who also asked for their money back. It's a total fraud

being scammed to register an account. unable to cancel the membership as there was no clear instruction or links to cancel. charge a full year membership without pre-notice.
DO NOT USE IT

I created an account with Elsa, which included a 7-day trial. After 3 days, I decided not to continue with a subscription, so I deleted my account, assuming that this would obviously cancel any subscription since the account no longer existed. However, after the 7-day trial, the money for a yearly subscription was still withdrawn. So now I’ve lost the money and no longer have an account, meaning I can’t even use the service. I also contacted Elsa about this, but of course received no response — very strange situation.

Compré la suscripción de por vida a ELSA por 200 €, pensando que sería una herramienta útil para mejorar mi pronunciación en inglés. Sin embargo, tras usarla unos días, me di cuenta de que el contenido no se adapta a mis necesidades y no cumple con lo que esperaba por ese precio.

Intenté contactar con el soporte para solicitar un reembolso, pero me dijeron que ya habían pasado los 7 días del plazo.Aunque entiendo la política, me parece poco flexible, especialmente tratándose de una compra tan costosa y un producto digital que no ofrece prueba real antes de pagar.

Pedí el reembolso con respeto, sin respuesta útil, lo cual me decepcionó aún más. No recomiendo pagar por adelantado sin probar a fondo

I signed up thinking I was starting a 7-day free trial, but ELSA immediately charged me $174 for a full-year subscription without any clear confirmation or warning. This is not a free trial, it’s a trap. I canceled right away and requested a refund, but both Apple and ELSA refused. I never agreed to pay, and I feel completely scammed. Taking someone’s money without clear consent is theft. I’m sharing this to protect others from falling into the same trap. Avoid this app.

It’s not working properly! It keeps freezing! I definitely wouldn’t recommend it. It’s a waste of money and time! It’s definitely not accurate!

I am extremely disappointed with my recent experience with ELSA. Their promotional emails were misleading, promising new features in the 2025 version that were not available to existing users. The customer support was unhelpful, providing unclear timelines for the migration and no resolution for the misleading promotion. Additionally, the forced loss of learning progress for users who wanted to access the new features is unacceptable. Overall, I am dissatisfied with ELSA's lack of transparency and poor customer service.

L'app si blocca in continuo non riesco a procedere con le lezioni

useful app! I use this to guide English my mom and my 50-year-old cousin

The app is totally stupid. I couldn't hear any audio. 40 euros per month for 3 months is so expensive.

I have known this app for 1 year, it seems that it gives better scores to female voices when I checked it and it has some small errors, but I have seen that it has improved every 3 or 6 months, I would just like them to fix the scores for male voices.

Worst customer service ever. The app is full of glitches and the nightmare begins when you try to get a refund for a double charge and nobody’s reply to your emails. Won't renew my membership of course, good luck!