I ordered from Embargo app yesterday and the order came incorrect. I called the shop I ordered from and they said ‘sorry, we have left the food here at the shop you can get a refund from embargo.... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Never seen technology being implemented so fast, smoothly and with no hassle needed from myself. Our customers love the app and I can finally have an easy to use CRM. Their team has been very helpful... Voir plus
I dont usually write reviews, however out of all the loyalty apps i have used this has to be the best one. I have been using embargo for over 2 years and its been the most reliable loyalty app out the... Voir plus
L'entreprise a répondu
Regular user since they started, watched how the app has evolved over time. Frankly very happy as I am fed up with paper loyalty cards that you never carry around / lose for stamps, I find their app m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Loyalty. Delivery. CRM.
Coordonnées de contact
Royaume-Uni
- embargoapp.com
3,4
Moyen
30 avis
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Regular user since they started
Regular user since they started, watched how the app has evolved over time. Frankly very happy as I am fed up with paper loyalty cards that you never carry around / lose for stamps, I find their app much easier through the phone. I am surprised to read the reviews about people losing stamps / points, I never experienced that. A long time ago I couldnt log in - reached out to the team who re-set my user details and good to go again: they were professional and is clear they want to solve issues and perfect the customer experience
14 février 2023
Avis spontané
Good stuff
Started using it for my coffees in the am as I kept losing these cards. Good stuff and so far n issues.
14 février 2023
Avis spontané
Support local businesses
Best app for coffee lovers like myself. Loyalty program is great and you get the chance to discover and support small local businesses.
19 janvier 2023
Avis spontané
Great app to discover new local spots!
Downloaded the app a couple of months back and been using it since. I would have missed the hotcakes at my local cafe if not for the notification I got through the app!
27 janvier 2023
Avis spontané
If I could give zero stars I would
If I could give zero stars I would, stamps just disappeared from app and no customer service to talk to or sort situation absolutely disgusting and pointless
29 janvier 2023
Avis spontané
Réponse de Embargo
Dear Ellen,
Many thanks for your feedback. We provide a 24/7 support via our Feedback/Support section on the app. It’s in your profile in your Embargo App.
Please note stamps don’t disappear from the app themselves but what could have happened was:
1) you might have logged in with a different account (e.g. originally you created and used an account via your Facebook login and next time you logged in via Gmail)
2) maybe the loyalty cards weren’t in your wallet but please note the stamps are always saved and you can re-add them to your wallet by simply looking up the venue you’re interested in
3) once you collect your stamps and redeem your rewards from that card, we move those used cards to history (we only show one previous card) to ensure they don’t clutter your day to day interface/view
With that being said, we would love to help you and make sure all is cleared out. Could you please send us feedback through your app or email us at feedback@embargoapp.com?
Hundreds of thousands of people have already been using embargo and based on several thousands of 5 star reviews (4.8 AppStore rating in total), I can ensure you we strive for perfection and customer satisfaction.
Therefore please be assured we will solve your query as soon as we hear from you.
Brilliant service
Never seen technology being implemented so fast, smoothly and with no hassle needed from myself. Our customers love the app and I can finally have an easy to use CRM. Their team has been very helpful and our management could always count on them. We used other solutions before and got burnt. But Embargo is finally the platform we needed. Hugely recommend!
6 mai 2022
Avis spontané
Stamps just disappear
Opened my app to find my stamps had disappeared! No customer service to help, absolute con
12 novembre 2021
Avis spontané
A failure of an app
A failure of an app
Yet another app trying to aggregate and feed off consumer purchases like the tech leeches they are. They cant even get the basics right - removing all of my stamps and points from vendors for no reason. From one week to the next, I open the app to collect a stamp and my previous 12 or so stamps had disappeared.
Surprise - no customer support, just some sarky developer telling me they were looking into it. Looking in to what exactly? Again taking from consumer feedback and giving back nothing. No response having sent several emails. Typical toxic start up. I can almost smell the stench of the greedy little founder(s) at the top.
24 septembre 2021
Avis spontané
From a consumer perspective
From a consumer perspective, this app ranks as one of the worst. What should be simple is inexplicably made difficult. I downloaded the app and tried to create an account or as per the app, sign up. The question were simple enough: first and last name, email address, date of birth and password. The customary tick of the terms and then submit. One is greeted with credentials are not correct, please complete. Right, and what credentials might those be? Who knows! Any business looking to adopt a loyalty app should consider ease of use for the consumer, which is absent in the case of embargo. The app should be embargoed until improved!
19 mars 2021
Avis spontané
Highly professional team!
Highly professional team who spend time helping you set everything up on the software side. Their loyalty system is great. Highly recommended!
6 juillet 2020
Avis spontané
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