Embrace Leasing Avis 

Réponse de Embrace Leasing

16 janv. 2026

Hi Graham,

Thank you very much for taking the time to leave such a positive review.

We’re really pleased to hear that you found Embrace Leasing easy to deal with and that communication throughout the process was clear and straightforward. Keeping our customers fully informed and supported from start to finish is something we place huge importance on, so it’s great to know that came through.

An early delivery is always a bonus, and we’re delighted everything went smoothly for you. Your recommendation truly means a lot to the whole team.

Thank you again for choosing Embrace Leasing, we hope you enjoy every mile in your new car.
-Embrace Team.

Réponse de Embrace Leasing

16 janv. 2026

Hi Mike,

Thank you so much for your kind words and for taking the time to leave us a review.

We’re delighted to hear that the team supported you from start to finish, ensuring you leased the right car in the right way. Making sure everything is clear, well-managed and tailored to your needs is exactly what we aim for, right through to delivery and beyond.

It’s great to know the final checks and follow-up gave you confidence that everything was spot on. Your feedback means a great deal to the whole Embrace Leasing team.

Thank you for choosing Embrace Leasing, and enjoy your new car! - Embrace Team.

Réponse de Embrace Leasing

11 janv. 2026

We’re thrilled to hear that your first time leasing a car was such a positive one, and that everything was clearly explained from the very beginning. Leasing can feel daunting when it’s new, so ensuring our customers feel informed, comfortable and supported at every stage is something we take great pride in.

It’s fantastic to hear your feedback about Joe. His knowledge, calm approach and commitment to keeping customers fully informed are exactly what we aim for, and he’ll be delighted to know that his guidance helped make the early stages of your journey feel straightforward and well managed.

We’re equally pleased that the same high standard of service continued once your order moved into customer care. Mandy and Ned work incredibly hard behind the scenes to make sure everything runs smoothly, and your comments about their responsiveness and support will mean a great deal to them.

Thank you once again for choosing Embrace Leasing and for recommending us so highly, particularly to those leasing for the first time. We really appreciate your trust in our team and wish you many happy, enjoyable miles in your new car. Should you need anything at all in the future, we’d be more than happy to help. - Embrace Leasing

Réponse de Embrace Leasing

6 janv. 2026

Thank you so much for taking the time to leave such a fantastic review.

We’re really pleased to hear about your experience with Aby. She prides herself on being helpful, responsive and supportive without ever being pushy, so it’s great to know she looked after you throughout the decision process and right through to order.

While we’re sorry to hear there was a minor issue with delivery, it’s reassuring to know our Customer Care team were able to step in quickly and get things resolved for you. Making sure everything is put right is incredibly important to us.

Thank you again for choosing Silverstone Leasing and for recommending us — it truly means a lot. We hope you enjoy your new car and look forward to helping you again in the future. - Embrace Team.

Réponse de Embrace Leasing

23 déc. 2025

Hi Robert,

We’re really pleased to hear that you found our pricing competitive and the whole leasing process hassle-free. Clear, informative communication and great service are exactly what we aim to deliver, so it’s lovely to know that came across.

Thank you for taking the time to recommend us — we truly appreciate your support and hope to help you again in the future. 🚗😊 - Embrace Team.

Réponse de Embrace Leasing

12 déc. 2025

Thank you so much for your kind review ⭐⭐⭐⭐⭐

We’re delighted to hear you had a great overall experience and that our vehicle availability, pricing and communication stood out. Providing clear, honest advice and keeping customers fully informed throughout the process is something we take real pride in.

Thank you for the recommendation – it truly means a lot to the whole team. We’d be delighted to help you again in the future. 🚗
- Embrace Team.

Réponse de Embrace Leasing

10 déc. 2025

Hi Tomas,

Thank you so much for the 5-star review and for recommending us! ⭐

We’re really pleased to hear that Adam and the team looked after you from start to finish – I’ll be sure to pass your feedback on to them, it’ll mean a lot.

If you ever need any help in the future, or have friends and family who’d like some guidance with their next lease, we’d be delighted to assist.

Thanks again for choosing Embrace Leasing. 🙌

Réponse de Embrace Leasing

1 déc. 2025

Hi Rob,

Thank you so much for taking the time to leave this review — it really means a lot.

I’m thrilled to hear that Joe and the team were able to get you into your new car so quickly. Fast, friendly and professional is exactly what we aim for at Embrace and Silverstone, so it’s fantastic to see that reflected in your experience.

It’s been a pleasure looking after you, and we truly appreciate your recommendation. We’ll be here whenever you need us — whether that’s support during your lease or helping you find the perfect car again in four years’ time.

Thanks again for choosing us, Rob. Enjoy the new car! - Embrace Team.

Réponse de Embrace Leasing

1 déc. 2025

Hi Christopher,

Thank you for your brilliant review — we really appreciate you taking the time to share your experience.

I’m delighted to hear that the team supported you from start to finish, explained everything clearly, and were quick to answer any questions along the way. That level of service and clarity is exactly what we aim to deliver for every customer.

If there’s anything more you need at any stage of your lease, please don’t hesitate to get in touch. We’re always here to help.

Thanks again for choosing us, and enjoy your new car! - Embrace Team.

Réponse de Embrace Leasing

17 nov. 2025

Hi Rachael,

Thank you so much for taking the time to leave this review – especially if you don’t usually leave them, that really does mean a lot to us!

We’re delighted to hear that you felt supported from your very first enquiry right through to delivery, and that you found the team friendly, helpful and easy to communicate with. That’s exactly the experience we work hard to deliver.

We hope you’re loving your new vehicle, and if you ever need anything in future – advice, support or a new quote – we’re always here to help.

Thank you again for recommending Embrace Leasing 🙌

Réponse de Embrace Leasing

28 oct. 2025

Thank you so much, Harry! 🙏

We really appreciate you taking the time to share your experience. It’s great to hear that you felt supported throughout the whole process and that our team were able to quickly resolve the issue after delivery.

Your recommendation means a lot to all of us here at Embrace Leasing — we’re thrilled that you’re happy with your new vehicle and the service you received. 🚗✨

Thanks again for choosing Embrace!

Réponse de Embrace Leasing

27 oct. 2025

Thank you so much for taking the time to share your feedback! We're really pleased to hear that you’ve had a positive experience so far and that our team has come across as understanding and supportive. We always aim to provide friendly, pressure-free service, so it’s great to know that this has come through in your interactions with us. We’ll be sure to pass your kind words on to the team — they’ll really appreciate hearing it! - Embrace Team.

Réponse de Embrace Leasing

20 oct. 2025

Thank you Robert for choosing Embrace Leasing for your Renault this month!

It’s great to hear that everything went smoothly and quickly, and that you found it easy to get hold of us both online and over the phone. That personal, hassle-free service is exactly what we aim for.

Enjoy your new Renault, and if there’s anything you need — now or in the future — we’re always here to help.

Thanks again for the lovely feedback! - Embrace Team.

Réponse de Embrace Leasing

14 oct. 2025

Thank you so much Adam for taking the time to leave your feedback. We’re really pleased to hear that you found the process simple and straightforward, and that everything was clearly explained from the outset. Transparency is something we pride ourselves on, so it’s great to know that this came across during your experience with us.

We’re delighted to hear that you would use Embrace again — that’s the biggest compliment we could receive. When the time comes for your next vehicle, we’ll be here and ready to help.

Thanks again for choosing Embrace Leasing and for your recommendation. Enjoy your new car! - Embrace Team.

Réponse de Embrace Leasing

10 oct. 2025

Thank you so much Ash for taking the time to share this wonderful feedback!

We’re absolutely delighted to hear that you've returned to Embrace for your second lease — there’s no greater compliment than a returning customer. Adam and Ned will be thrilled to know their efforts made the process smooth and enjoyable for you. They really do pride themselves on going the extra mile, so it’s fantastic to see that recognised.

Enjoy your new vehicle, and we’ll look forward to hearing from you again — if not sooner, then definitely in three years' time!

Thanks again for choosing Embrace Leasing. 🚗😊

Réponse de Embrace Leasing

8 oct. 2025

Thank you so much Steve for taking the time to share such a brilliant review — and for choosing Embrace again for your second lease vehicle!

It’s fantastic to hear that both Adam and Ned were able to look after you so well. They’ll be over the moon to know their professionalism and support made the process smooth from start to finish.

We truly appreciate your loyalty and trust in us — it means a lot. Enjoy your new vehicle, and we’ll be ready and waiting when that three-year mark comes around!

Thanks again from all of us at Embrace Leasing.

Réponse de Embrace Leasing

7 oct. 2025

Hi Andy,

Thank you so much for your kind words and 5-star review! We’re really pleased to hear that you found the process straightforward and the deal excellent – that’s exactly what we aim for.

Your comment about main dealers made us smile – we love showing people that leasing can be simple, stress-free, and often much better value.

It’s been a pleasure helping you into your new vehicle, and we look forward to assisting you again in the future.
- Embrace Leasing

Réponse de Embrace Leasing

10 oct. 2025

Thank you so much Hussain for taking the time to share such a detailed review — it really means a lot to us.

We’re sorry to hear about your previous experience elsewhere, but we’re delighted that Aby and Ned were able to restore your confidence in leasing. They’ll be over the moon to hear your kind words (and we’ll make sure your “they need a raise!” comment gets passed on to the boss!).

It’s great to know that the process was smooth, well-communicated and — most importantly — stress-free. We believe that regular updates and clear answers shouldn’t be a bonus, they should be standard, so we’re thrilled this stood out to you.

Enjoy your new car, and whenever you’re ready for the next one, we’ll be here to make it just as easy again.

Thanks again for choosing Embrace Leasing!

Réponse de Embrace Leasing

Actualisé le 1 oct. 2025

Update:

Hi Colin,

I do understand your frustration, and I’m genuinely sorry the experience hasn’t met your expectations.

Just to keep the facts clear for others reading:

The delay was caused by a Volkswagen factory model-year change, not by Embrace Leasing.

We passed the update to you as soon as we received it and explored alternatives to help.

The £300 wasn’t a “deposit” but a non-refundable processing fee you agreed to when placing the order, covering the work already completed.

The additional cancellation fee of one month’s rental (also in the signed terms) was waived in full as a goodwill gesture.

We do respect your right to share your opinion, but we also have to ensure the facts are represented accurately for the benefit of other customers.

If you’d like to speak directly, you’re very welcome to get in touch.

Hi Colin,

Thank you for sharing your experience — we’re genuinely sorry that things ended on a disappointing note for you.

For full clarity to others reading, here’s what happened from our side:

1. The Order & Expected Delivery

You placed your order in May, with the intention for your new vehicle to replace your existing one seamlessly when your Lex lease ended.

At that point, delivery dates were based on the manufacturer’s estimated build schedule — which is standard across the industry. These are always estimated rather than guaranteed, as production delays can occur.

2. The Manufacturer Delay

In mid-July, the supplying dealer notified us that Volkswagen had implemented a model-year change, which affected factory build slots nationally. Your build was moved to week 38 with an ETA in October.

We passed this information to you as soon as we received it, and we understand your disappointment — especially being so close to your planned changeover.

3. Attempts to Help

Following the delay, we:

Looked for alternative vehicles at your price point

Advised on lease extensions with Lex to bridge the gap

Explained short-term hire options

Continued checking the market for earlier stock

We accept these solutions didn’t work for you, but they were offered in good faith to prevent you being without a car.

4. The Cancellation & Fees

When you requested to cancel:

The signed order form states a non-refundable £300 processing fee, which covers the work already completed (quotations, credit checks, documentation, lender and dealer administration, communication, post-sale support and sourcing of alternatives).

It also states a cancellation fee equal to one month’s rental.

To act fairly and reflect the circumstances, we waived the full cancellation fee, even though it applied under contract. The processing fee was retained in line with the agreement you signed.

5. On “Small Print”

We don’t hide terms in small print. All fees and conditions are clearly visible in the order form you signed electronically. We also send all customers a copy immediately for transparency and reference.

6. Your Review

We absolutely understand why the situation was frustrating — having to buy a car unexpectedly is never ideal. However, the delay was not caused by inaction or neglect on our part. It was a manufacturer-level change that affected many customers across the market.

We did:
✔ Keep you updated immediately
✔ Explore alternative solutions
✔ Cancel the order when asked
✔ Waive the contractual cancellation fee in full

We did not:
✘ Cause the delay
✘ Refuse communication
✘ Apply additional charges beyond what was signed for

We do respect your right to share your experience, and we’re sorry you’ve been left feeling let down. Our door is still open should you want to discuss this directly or give us the opportunity to make future dealings better.
The Embrace Team.

Réponse de Embrace Leasing

30 sept. 2025

Hi Steven,
Thank you for your review!
We're delighted to hear your Hyundai Ioniq 5 N arrived earlier than expected and that we were able to offer the best price on your lease. It’s great to know you’re happy with everything.

If you need anything at all during your agreement or when you’re ready for your next vehicle, we’ll be here to help. - Embrace Team.