Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... Voir plus
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Lisez les avis des autres
I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... Voir plus
L'entreprise a répondu
Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... Voir plus
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Emma Sleep NZ
Écrit par l'entreprise
Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
Coordonnées de contact
Auckland, Nouvelle-Zélande
- support@emma-sleep.co.nz
- emma-sleep.co.nz
3,8
Bien
722 avis
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Great service
Great service. Got our mattress real quick. Very comfortable and had a good night sleep. No back pain. Recommend it strongly.
26 octobre 2022
Réponse de Emma Sleep NZ
Hello Mamta, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB
Really comfy!!
Really comfy mattress and pillows! I would highly recommend this product to everyone on the market for a bed that is not going to break the bank account 🙂
29 octobre 2022
Réponse de Emma Sleep NZ
Hello Josh, we are happy to hear that you have been enjoying your new Emma Mattress and pillow. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB
great improvement to my sleep
i bought a new mattress but it was not comfortable
felt all the pressure points could not swap it so thought what can i doo to improve my sleep maybe a topper will help pleased i did thanks emma
7 novembre 2022
Réponse de Emma Sleep NZ
Hello Ken, we are happy to hear that you have been enjoying your new Emma topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB
Very happy with the purchase and would…
Very happy with the purchase and would recommend the product.
26 octobre 2022
Réponse de Emma Sleep NZ
Hi Katina. We're happy to hear that you have been enjoying your new Emma Mattress. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come!
I love the mattrass
6 novembre 2022
Réponse de Emma Sleep NZ
Hi Desire. We're happy to hear that you have been enjoying your Emma Mattress. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Perfect Pillow
Loving my new pillow, perfect for sleeping on my back, tummy and side. With a bad neck this pillow has been perfect for reducing pain.
6 novembre 2022
Réponse de Emma Sleep NZ
Hi Jen. We're happy to hear that you have been enjoying your Emma Pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Réponse de Emma Sleep NZ
Hi Phillip. We're glad to hear that you're satisfied with the mattress topper and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Thank you for choosing Emma for your home.
Everything is great just the delivery…
Everything is great just the delivery service needs to be improved.
Thank you
17 décembre 2021
Réponse de Emma Sleep NZ
Hi Miriam. We're so sorry that we weren't able to provide better service to you. We have a completely new team now and we will make sure this doesn't happen again. Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
Comfortable
Comfortable. Best mattress ever. Would highly recommend. Very firm so takes some time to get used to but persevere. Very quick delivery and great customer service.
4 novembre 2022
Réponse de Emma Sleep NZ
Hi Wayne. We're happy to hear that you have been enjoying your Emma Mattress. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come!
Mattress is perfect, delivery experience not so much
The mattress is great, delivery in the box was extremely convenient and I would definitely recommend Emma Sleep. Only downfall which made the experience stressful is the mattress was delivered at my new house 3 days ahead of time with no warning. the delivery driver just dropped it in front of the door during work hours and only called once she was on her way out. Hard situation to be in when you are moving and do not have access to your house or a car to move the box around.
27 octobre 2022
Réponse de Emma Sleep NZ
Hi Anais. We're sorry to hear that the order was delivered earlier than your preferred date. This is not the kind of service we aspire to provide and we are making the necessary changes to ensure this does not happen again. Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
Réponse de Emma Sleep NZ
Hi Louise. We're happy to hear that you have been enjoying your Emma Mattress. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
The mattress hasn’t arrived (let alone…
The mattress hasn’t arrived (let alone been sent) and I ordered it over 2 weeks ago.
3 novembre 2022
Réponse de Emma Sleep NZ
Hello Kimberley. We're sorry to hear about the delay with your order. Please know that we had made our team aware of what happened and we're working on improving our process to make things better. Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
Great pillow!
28 septembre 2022
Réponse de Emma Sleep NZ
Hello John, we are happy to hear that you have been enjoying your new Emma pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy. -BB
Sunken mattress
I find the mattress sinks in the center, around the hips after an hour of use especially with a partner.
2 novembre 2022
Réponse de Emma Sleep NZ
Hello Liam, thank you for sharing your feedback. For the inflation, it normally takes between 24 and 48 hours for the mattress to expand to its fullest size. So don't be worried if it is not immediately expanding after opening it. Some of our customers have advised it too 36 hours for the mattress to fully inflate.
I suggest waiting it out for the whole week and see if there will be a difference. If not, please let our Customer Support know you can reach out to them via support@emma-sleep.co.nz and send us a photo so we can see if we can arrange a replacement mattress. -BB
Order Cancelled but Money not refunded
Trying to contact you since morning , no one replies. I have been double charged for the Mattress, I have also asked to cancel my order. But there is no update from them
The Order was cancelled , and its been 20 days still there is no refund of the amount. Wondering are they legit or Its a scam :(
2 novembre 2022
Avis spontané
Réponse de Emma Sleep NZ
Hello Manish, we sincerely apologise for what you've experieced. Can you please provide your order number? So we can inform our Customer Service about this. -BB
Quite firm
The mattress is really too hard for us but it's still so much better than the old one we had which was 20+ years old. I am pretty sure it's probably good for our backs but I wish it was just a little softer.
1 novembre 2022
Réponse de Emma Sleep NZ
Hi there. We're sorry to hear that you find the mattress too firm. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience.
The topper is harder than expected
The topper is harder than expected - and yes we have tried both sides
24 octobre 2022
Réponse de Emma Sleep NZ
Hi Kirsty. Thank you for letting us know how you feel about the topper and we're sorry to hear that you still find it firm. We greatly appreciate your feedback and we hope to do better with our products and services. Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
Quick delivery and good courier…
Quick delivery and good courier communication- bed super comfortable
12 octobre 2022
Réponse de Emma Sleep NZ
Hi Kim. We are happy to hear that you have been enjoying your Emma mattress. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Great product
Great product. I have been having real difficulty sleeping and sore shoulders (as I am a side sleeper). Much improved.
30 octobre 2022
Réponse de Emma Sleep NZ
Hi Christine. We're glad to hear that you're satisfied with the pillow. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Thank you for choosing Emma for your home!
WONDERFUL
Prompt service and delivery and my mattress topper is divine - should have bought it years ago - plus it was at 50% off - even better - keep up the great work Emma.
25 octobre 2022
Réponse de Emma Sleep NZ
Hi Cynthia. We're glad to hear that you're satisfied with the mattress topper and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Thank you for choosing Emma for your home! - MV
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