Emma J Shipley Avis 

Final room in house finished. Used ES paper everywhere - happy with the quality and effects. Last room we used the Lemur wallpaper and whilst it looks fabulous we were astonished at the waste! It was a smallish bathroom - so three roll ordered which we thought was excessive but the pattern repeat was huge! I measured the waste and over a roll out of three was unusable due to this. Really surprised - so be aware when ordering. We have several different versions around the house and always commented on this but lemur is by far the worse of them.

Caspian and Lemur placemats and matching coasters. Ordered to add to previous purchase some 3 to 4 years ago.
All are interesting and colourful and a focus for interesting conversations.
My previous mats have worn well and needed to add rather than replace.
Beautifully presented and packaged. Thank you

I recently ordered the set of three note books, and fell in love with it. The colours are just amazing and so was the quality. I received my order quite quick. Will definitely be back to order more stuff.

Excellent customer service and fabulous design!
Our house is enhanced!

The paper is just beautiful in person and easy to install. I’ve already gotten so many compliments and happy I decided to go with this bold color for our guest bath. Also, I am in the US and received the paper within one week of ordering- much more quickly than I expected. Highly recommend.

I have made 5 purchases from the Emma Shipley website and have loved every single thing. Best of all, their customer service is extremely good and easy to contact. I’ve never had problems with an item, but they’ve been great with answering shipping and address issues. (For US people, please remember that they’re on a 6-hour time difference, so the answers are always very prompt, but not necessarily instantaneous.)

Regarding my purchases:
The lampshades are gorgeous conversation starters. They are shipped in well-protected boxes and very well made. Absolutely beautiful! I can vouch for small and large versions.
The wallpaper is a dream. I have “Paradise Lost” and it’s as colorful and chaotic as it appears online. It was easier than expected to hang, and the colors/matching were perfect over multiple rolls.
I have ordered two different velvet fabrics for sewing projects and they are soft and very nice quality. I find that I really need to order more than I think I’ll need due to the placement of the large motifs. It’s easy to work with and as bright and colorful as portrayed.
The cushions are, again, beautiful and well made. Mine is of the silk and velvet combination.

Eveything exceeds expectations and they seem very kind.

Amazing designs love how vibrant they are, brightens any home

Rated on Customer service, responsiveness and (possibly) product quality/ safety. Bought 4 explorer mugs (design, 5 stars). After 1 of them split in half WHILE pouring hot water from the kettle, I contacted on Jan 22, then again 2 weeks later (Feb 10) and am STILL WAITING for a response that has never come. Luckily just a mess and no injury when a mug full of boiling water emptied from the broken cup, but this potential quality/ factory defect should have been dealt with more quickly and more seriously, to rule out risk of it happening to others. I shared photos and asked about the possibility of a replacement as demonstrably not a user error - I hope that's not why I have never had a reply as that would be cheap/ mean. Can't share photos here, but maybe on the socials to alert others of the risk of harm. Hoped (and waited 7 mths) to deal with this more discreetly and offline, so frustrated to have to write this here. Order ejs99896

The customer service team responded to my enquiries promptly and efficiently.
I received my order within 2 days and am delighted with my purchase.

Recently purchased Lynx Gilver wallpaper which I love. I wasn't sure which paint would complement the colours contacted EJS and Georgia very kindly recommended a few colours and advised to download EJS paint colour guide. Thanks Georgia for great customer care and prompt response.

clear website, beautiful items, quick response to order, perfect customer service, a joy to shop!

Lovely wallpaper design, poor quality printing and paper! Why is it, some companies just couldn't care a less about quality control?

I ordered a selection of table place mats. Lovely items - not cheap so I am hoping that quality will mean long lasting. They are certainly thick and seem well laminated.
My disappointment is the excessive postage cost. £7.95 for a small parcel. In this day and age when most companies offer free p and p I do feel it’s way too high. Yes you get a nice little card, but it’s not good value. Quality? Well it came no quicker than anyone else and standard packaging was used. Not sure how they can justify it. Probably won’t order again for that reason.

A very positive experience, dealt with like lightening!
Great to know there are real, concerned customer service folk taking care of things!

My question was answered promptly and completely.

This is how it should be done, other online fabric need to match this level of customer service. Emma H Shipley fabric is absolutely beautiful and the colours are amazing. I ordered some samples to see what would look best on an antique chair I’m reupholstering. I needed a contrast and the colours I’d ordered didn’t look good against the patina of the wood. I fired off an email asking if they could suggest a different contrast, Georgia replied with various colours and popped the samples in the post. Outstanding customer service.

Georgia was an absolute star when helping with my wallpaper delivery and I would recommend this company to anyone who wants just the finest wallpaper for their homes. Thanks again Georgia

Every inquiry is met with a prompt and polite response! Thank you!

Bought 4 mugs. 3 fine but went to make cup of coffee got water over counter down cupboard and onto my feet. There was a hairline crack. Emailed and a week later no reply. Tried ringing and can’t get through. Not very impressed

I received some merchandise that was damaged and It was fully refunded by Emma j Shipley. I am a happy customer