Putnams Avis 

Bought a wedge pillow and cover from them at £174.54. I realised quite quickly that this was going to be uncomfortable on my back as the lower part of the wedge (a piece of foam, nothing special about it)is not flat against the bed on the lower end, so I returned it. They said it had been in a plastic wrapping which was opened so I would not get a complete refund. I told them it had not been in a wrapping at all, just in the box. They argued that it had, and refunded me £129.77. Wish I hadn't bothered and won't be bothering again!

A brilliant experience, start to finish! The timescales were excellent- quote to delivery of our refilled cushions only took 19 days and were so reasonably priced. We’ve got our dream Loaf sofa back thanks to Putnams and we couldn’t be happier! The product, customer service and pricing is top notch.

Very helpful & clear guidance ref measuring (not my strong point). No back ache now!

Spent considerable amount of money with them in the past. 2 x memory foam wedges and memory foam cpap pillow. I made the mistake of trying to wash cpap pillow, my mistake but after the very hot spell, the pillow was giving off an odour from sweating. Pillow literally starts to fall to pieces and being held together with 2x covers. Contacted customer service who initially said I should have followed washing care instructions. Since no washing care instructions were enclosed I washed it. Asked for advice for future and told that no solution for when pillow starts to smell and believe me it will do, "And invest in a new pillow' well the prices charged are an investment to start with.

Excellent and speedy response from Hedley Putman about badly conceived Lower Back Pillow Support. Explanation given for the choice of firm foam, with alternative suggestion.
I received a full refund.

Always use them for my foam requirements. Excellent at everything.

I recently had my three large sofa cushions re-filled by Putnams. You could do the 'Goldilocks' test to see which cushion filling you prefer.
I was extremely satisfied with the customer care I received both before and after. Although there was a problem with one of the cushions, this was dealt with politely, kindly and efficiently. The cushions are so much more comfortable and make the sofa look almost new.

Although they claim they accept returns, it's only if it's completely untouched and unopened. Which makes no sense, it's not made clear on the product page or during checkout. They have a tiny sticker that's easy to miss when the package arrives, I opened it without even seeing it, but customer service didn't care at all. Refused my return even though it was unused just opened. Furthermore their peoduct reviews are either fake or heavily moderated, because I left a review for a pillow, I only mentioned how it was too small, never got accepted, it's not there. Avoid

Avoid this company.

I purchased a Putnams Bed Wedge for £139.77. Unfortunately, the wedge repeatedly moved away from the headboard during the night and I would wake up having slipped down it, resulting in neck ache. For me, the product was uncomfortable, ineffective and not fit for its intended purpose.

Customer service was equally disappointing. I originally ordered a 36" wedge and later arranged an exchange for a 30" wedge. During a telephone conversation with Hedley on 5 May, I queried why the 30" wedge was priced exactly the same as the 36" wedge. Hedley acknowledged the issue, agreed the pricing was wrong, and stated that Putnams would absorb the delivery charge on the replacement. The replacement wedge was subsequently supplied without any delivery charge being requested or paid.

This pricing has still not been amended on the website.

The replacement product was no better, so I requested a refund. I had already paid postage of £13.60 to return the original wedge for exchange and then had to pay a further £13.60 to return the replacement, together with packaging costs of £10.45. Despite the earlier agreement that the delivery charge on the replacement would be absorbed, Putnams refunded only £129.77 of the £139.77 originally paid, withholding a further £10.

In total, I was left significantly out of pocket despite following every instruction given and despite the product causing discomfort rather than providing the support it was supposed to offer.

While the company eventually refunded the product cost, I found both the product and the after-sales support extremely disappointing. Based on my experience, I would not purchase from Putnams again and would not recommend them to others.

Great communication. Very efficient. Greatly improved sofa

Used this company a number of times now. High quality products which are well made and do what they say. Staff are helpful . Sometimes delivery takes a while due to products being made to order. This is to be expected. Thanks again for 2 more fab products!

My experience with dealing with customer services at Putnams was excellent. I spoke to Tracey who was friendly, knowledgeable about their products and very helpful.

I rung them as I was having trouble with my gerd and had been struggling to sleep as it was so bad. She said the full bed wedge would be best for my gerd but unfortunately their was a 10 day wait as there was a delay on the foam covers. Tracey did say however that she would try to escalate it and get it out to me asap. To my surprise, I had a message come through saying it was going to be delivered just 2 days later.

Many thanks Tracey for getting this out to me so quickly. Your a credit to the Putnams team.

All the best
James

I ordered a bed wedge from Putnams. It was a large and bulky item. It was not delivered on the arranged day, or the subsequent day. I was then away from home so I requested that the parcel be returned to sender and redelivered at a different time. I understand this was not Putnams fault. Putnams agreed to arrange this with the courier.

However this did not happen. The parcel was instead delivered to a neighbour over a week after the arranged delivery date but before I returned home. Again not Putnams fault.

Putnams called me about this. When I am disabled and getting the extremely large and bulky parcel from several doors away would be a very challenging prospect for me and also that I wasn’t happy that the parcel had been left with a neighbour against instructions., their suggestion was basically that I should just leave it at my neighbours house and wait until he complained directly to them because their address is on the box and then they would collect it from him.

When I wanted to speak further about this the representative just kept repeating that there is nothing else they can do and that she would let me get on with my day.

My suggestion that they contact courier and ask the courier to provide a solution was instantly dismissed. I am very angry and disappointed with this both he courier and with Putnams attitude to the issue which was basically to wash their hands of the situation.

Have used this company numerous times now. Their products are very good quality and do what they say.

Refilling of sofa cushions
Our sofa had become uncomfortable and the cushions were too heavy to keep plumping up. The cushions have now been refilled and it looks like a new sofa and is so much more comfortable. Service has been excellent and we are delighted with our sofa.

We went to Putnams to have the seat cushions on our suite refilled. Customer service and attention were excellent, chairs are now as good as new.

Good price and excellent service for getting sofa cushions refilled - very easy process just send the covers and a photo and the rest is done by them. Would recommend.

Accurate description. Timely. Good quality

Friendly staff very pleased with my cushions and good price

Excellent customer service and excellent products. I strongly recommend these guys. I am absolutely thrilled!. They have turned my old sofa into a new one!..