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Lisez les avis des autres

Noté 5 sur 5 étoiles

A brilliant experience, start to finish! The timescales were excellent- quote to delivery of our refilled cushions only took 19 days and were so reasonably priced. We’ve got our dream Loaf sofa back t... Voir plus

Noté 5 sur 5 étoiles

I recently had my three large sofa cushions re-filled by Putnams. You could do the 'Goldilocks' test to see which cushion filling you prefer. I was extremely satisfied with the customer care I recei... Voir plus

Noté 1 sur 5 étoiles

Bought a wedge pillow and cover from them at £174.54. I realised quite quickly that this was going to be uncomfortable on my back as the lower part of the wedge (a piece of foam, nothing special abou... Voir plus

Noté 5 sur 5 étoiles

Excellent service from Putmans. Tracy was very informative and helpful from the start. She saved me from being quoted to high for our cushion refill because we had measured it incorrectly. The turn ar... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Magasin d'ameublement et de décoration
  3. Fournisseur d'équipement de mobilité

Écrit par l'entreprise

Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

140 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 30 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,0

Tous les avis

(140)

39 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Good but…

Suffering from certain neck issues I purchased this pillow to support my neck whilst sitting. I find that not only is the pillow too short in length but it is not wide enough to give great support and I am constantly moving the pillow to make my neck comfortable. The design is a great idea and it is a good quality, if the length was slightly longer and the width slightly wider and a bit thicker this would be a great pillow for support of the neck.

15 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

ThBe aware: the product sold as a “Sciatica Cushion” is not a specialist item.e company has confirmed in writing…

The company has confirmed in writing that the Sciatica Cushion and their Sero Pressure Cushion are exactly the same product, identical in materials and construction. They are listed under different names purely for marketing and search purposes, with no clear disclosure to customers at the point of purchase.
If you are buying this believing it to be a cushion specifically designed for sciatica, you are not getting a distinct or specialist product, just a generic pressure cushion with a different label.
Customers should make an informed decision before buying

8 janvier 2026
Avis spontané
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Réponse de Putnams

Hello Pavitar, yes this is completely correct. We have been selling this cushion for years for many medical conditions but people with Sciatica find it particularly useful (hence the many glowing reviews for sciatica). This is not a conspiracy. We also called it "sciatica cushion" to help people find it. It helps people with sciatica. We do not understand your complaint. All the best and have a wonderful day. - the Putnams team.

Noté 5 sur 5 étoiles

Oustanding Experience

I cannot recommend this small, genuinely family run company enough. They are responsive, knowledgeable, helpful and wholeheartedly honest (my quoted price reduced when they actually recevied my cushions). If every Company was as good to deal with as these guys the world would be a better place!

Like many I had bought feather filled cushions as part of my furniture from Loaf, a decision I came to wholeheatedly regret. Putnams sorted this out for me very professionally, replacing them with foam cushions and it's honestly like we have new sofas again. Having done a price check elsewhere I can assure you their prices are more than reasonable too. Use them!

A wee update. Now we've had our new cushions for a while we have decided to replace the back cushions for the big sofa as the foam isn't particularly comfortable on a big cushion. I'd ask about this before replacing.

5 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

It’s like a new sofa

We had a sofa that had always been uncomfortable from the day it was delivered. The cushions needed constant plumping and it got to a point that I avoided sitting on it due to the fact it was giving me a bad back. We were close to getting rid and laying out on another sofa when I looked into getting the cushioned restuffed. I found Putnams online and read the reviews and thought it was worth the gamble. I’m happy to say it was. Really good service from start to finish, and the sofa looks so much better and is now a pleasure to sit on. The whole process took about two weeks.
Would definitely recommend.

1 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic refilled foam sofa cushions

From the moment I first contacted Putnams they were so helpful and responsive.

After a few years of constant plumping, we wanted to change the fillings from feather to foam in our loaf sofa.. we are absolutely delighted with the refilled cushions! they are amazing and I only wish I had got them done sooner… It’s given the whole room a new lease of life. The sofa is so comfortable and NO MORE PLUMPING!!

The service was so quick.. less than 2 weeks from sending the covers to receiving the fully refilled cushions… I would definitely recommend Putnams to anyone who is looking for a similar service

12 novembre 2025
Avis spontané
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Réponse de Putnams

Thank you for the glowing review Miss Harbord. We are over the moon that you are so happy with your newly refilled sofa cushions. Thank you for the kind words, I will pass them onto the office. - the Putnams team

Noté 5 sur 5 étoiles

Lovely people to deal with

Lovely people to deal with. We have been dealing with this company for years and have always found them to be helpful, diligent and best of all pleasant to interact with.

7 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Bed Wedge caused me neck & shoulder pain

I purchased this bed wedge because it was advertised to use for side sleepers. I Used following the guidelines. Big mistake as now suffering with neck and shoulder pain! After complaining Putnams refused to give me a full refund & refunded me a small amount because protective cover was removed & they don't refund if the plastic cover is removed!. It was not fit for my purpose as a side sleeper. Lot of money to pay for pain!! Left with a personal injury now. I'm not the only person who had problems after using this product if you check reviews. 65695 Oder number

24 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. A very simple process, good value and the revived sofa cushions are extremely comfortable. Glad we didn’t buy a new sofa!

23 octobre 2025
Avis spontané
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Réponse de Putnams

Hi Laurence thank you for the lovely review. We are so pleased to hear you love your newly refilled sofa cushions. - the Putnams team

Noté 1 sur 5 étoiles

Purchased a wedge for my coccyx pain

Purchased a wedge for my coccyx pain, and it actually made the pain worse.

Great that they make it in the UK, but the quality of it doesn't seem to be particularly good. Just nice packaging. Then again, I didn't keep it as it wasn't helpful, so I had the pleasure of sending it back at my expense for 5£. (Non refundable)

On the website, it says it's suitable for all office chairs. The one I have is an ergonomic one of sorts, so I suspect that's why it may have aggravated the pain. I pointed this out to the Customer service team, but they didn't update it on the website.

Can't understand why it would cost such a premium price, apart from the cost of rent in the UK.

28 septembre 2025
Avis spontané
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Réponse de Putnams

Hello Patrick, I am sorry you did not like the wedge. I can see we have refunded the order in full once it was returned to us. - the Putnams team

Noté 1 sur 5 étoiles

I bought the Travel Topper and…

Edit 10/29/2025
After my original 1-star review (below), the company Putnams reached out offering to refund the full product price if I agreed to remove my review.

That’s not customer service that’s an attempt to buy silence.

I declined, because honest feedback helps protect other consumers. Trying to purchase positive optics instead of fixing what’s wrong is shady and unethical. If your business relies on paying people to erase criticism, it tells you everything you need to know about their confidence in their product.

As a reminder, the product was still terrible flimsy foam, cheap cover, and not remotely worth the price. The follow-up behavior only confirmed my initial impression: poor quality, poor integrity.

Original Review 10/24/2025
I bought the Travel Topper and honestly, it’s one of the worst purchases I’ve made. The foam is cheap, the cover is paper thin, and trying to get the foam insert into it is a complete joke — it crumples and twists like tissue paper. For something that cost me nearly $200 with shipping, I expected quality. What I got looks and feels like a $20 bargain bin Walmart mattress cover. Absolutely not worth the hype or the price.

22 octobre 2025
Avis spontané
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Réponse de Putnams

Edit - Yes, we did offer you a full product refund as we said in our offer we "wanted to turn your customer experience around." You decline it and we left it at that. I don't understand how you are viewing that as poor customer service. - Original reply - I am sorry you were unhappy with the product. Such a bulky item shipped to the USA brings up the price quite considerably. Nevertheless I am sorry you are disappointed in the product. Thank you for your feedback. - the Putnams team

Noté 5 sur 5 étoiles

Amazing product knowledge and service

Everything about Putnams was second to none - so much so that I signed up to trust pilot tonight for the first time just to review them!

22 octobre 2025
Avis spontané
Logo de Putnams

Réponse de Putnams

Hi Richard, thank you for making a TP account on our behalf! We are so pleased to hear you are happy with our service. - the Putnams team

Noté 5 sur 5 étoiles

Cushion Refilling Service

My sofas now have a new lease of life thanks to Putnam’s cushion refilling service which was a very easy process. I am delighted with the outcome.

26 septembre 2025
Avis spontané
Logo de Putnams

Réponse de Putnams

Hello happy customer thank you so much for leaving us a review. We are so pleased you are happy with our sofa cushion refilling service. Happy sitting! - the Putnams team

Noté 5 sur 5 étoiles

Absolutely fabulous

Can you believe I was worried about going on holiday because I wouldn't have my trusted Putnam's pillow. So I bought the travel version for next day delivery. Arrived and packed easily into my carry-on case with my clothes for 10 days. Wish I had done it years ago. I have introduced 3 people to Putnam's, all are as appreciative as I am of this wonderful product.

13 septembre 2025
Avis spontané
Logo de Putnams

Réponse de Putnams

Hello R, thank you for leaving us the lovely review. We are over the moon to hear you love our Putnam travel pillow (I also have to take my travel version away with me). Thank you for also being such a brand advocate for us! Happy travels. - the Putnams team

Noté 5 sur 5 étoiles

Excellent service from Putmans

Excellent service from Putmans. Tracy was very informative and helpful from the start. She saved me from being quoted to high for our cushion refill because we had measured it incorrectly. The turn around time was great and our cushions feel fantastic. It has saved us from buying a new sofa as loaf don’t offer cushion replacements. Would highly recommend!!

1 octobre 2025
Avis spontané
Logo de Putnams

Réponse de Putnams

Hi Emily thank you for the lovely review. We will pass your kind comments onto Tracy and the foam cutting team. We are glad you managed to reduce the price for you from your original quote. Enjoy your newly refilled sofa cushions! - the Putnams team

Noté 5 sur 5 étoiles

Excellent service from Putnams

Excellent service from Putnams! Will definitely use them again.

19 septembre 2025
Avis spontané
Logo de Putnams

Réponse de Putnams

Hi Nick, thank you for the lovely review. - the Putnams team

Noté 5 sur 5 étoiles

Fantastic customer service and a great result!

We had our sofa refilled by Putnams. It was such a quick, easy and smooth process. Tracy was on hand for all of my questions and explained very clearly to me how the sofa would look and feel. Putnams are absolute experts when it comes to foam and we felt like we could completely trust their advice. The cushions were sent to us after a week of confirming the order and we are so pleased with the result. No more plumping cushions every day!

29 août 2025
Avis spontané
Logo de Putnams

Réponse de Putnams

Hi Lucy, thank you for the lovely review. Tracy is a super star! We are so pleased you are happy with your refilled sofa cushions. Happy sitting! - the Putnams team

Noté 5 sur 5 étoiles

Had my sofa cushions refilled and I am…

Had my sofa cushions refilled and I am very pleased with the results easy process from start to finish many thanks

9 septembre 2025
Avis spontané
Logo de Putnams

Réponse de Putnams

Hello Mr Fields, thank you for the lovely review. We are pleased to hear you are so happy with our sofa cushion refilling service. Happy sitting! - the Putnams team

Noté 5 sur 5 étoiles

An absolutely fantastic company

I would not hesitate to recommend this company. I had some worn out saggy cushions on a sofa I'm still very fond of and wasn't sure what to do. I read good things about Putnams online, called them and spoke to a lovely lady who told me all about the cushion refilling service they provide and emailed the information I needed. I sent the cushion covers to them and within ten days received my newly refilled cushions. My old sofa feels like new again and I couldn't be happier! They did an amazing job and at a very affordable price. Thank you so much Tracy and everyone at Putnams. Seriously can't recommend them highly enough.

29 août 2025
Avis spontané
Logo de Putnams

Réponse de Putnams

Hello Mark, thank you for the glowing review. We have passed your comments onto Tracy. We are so pleased you are happy with your refilled sofa cushions and the service! - the Putnams team

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