Putnams Avis 

I’ve never used this company before but I always use firms in Devon where possible as o find them more trustworthy.in this instance I ordered a heavy duty cushion for my wheelchair I no tried it for 2 days but due to my condition it felt uncomfortable so I called them and was put through to a lovely lady called bubbles whom I discussed my problems with and she resolved the problem with no drama , i appreciate that so much being elderly things can be difficult but everything was so easy they will be my first stop for all my requirements

They have a terrible customer service.
If you want to try a new pillow get from another brand, many other brands allow customers to experience the pillow and if we dislike we can return free of charge.

Putnams does let you try the pillow but you must not remove the plastic, which makes sleeping with it impossible.
In addition, if you want to return the item you have to pay for it.

Be smart and get from another brand, don’t do like me and try a new pillow with this brand it’s 0% worthy.

Ah and if you need a pillow asap, also don’t get it from take it takes forever to arrive.

I have many problems due to a crash years ago and have just had more surgery on my arm. Therefore it is virtually impossible for me to find any Comfort or even sleep.
I am so grateful to have finally found a company like putnams who make quality products. I purchased their wool bed wedge, IT IS AMAZING! It is so soft and I have managed to sleep for a few hours for the first time in years.
I spoke to putnams before the purchase to ask their advice, they are knowledgeable and helpful, and If you have a problem they offer solutions to help you.
I also purchased their lumbar support which I needed help with as it was difficult to use with my fractured spine, and once again I spoke to Putnams, and once again they offered help to solve my problem.
It is unusual to find such exceptional service these days.
Do not hesitate to use this company if you need both comfort and helpful advice.
Their customer service is outstanding and their products are of the highest quality
Thank you for everything you have done to help me find some comfort after all these years

My pillow arrived late on postage ! when I opened the package the smell was pungent and sickly!, even airing and washing the cover the smell has stayed , it made my hair and bedding smell , I emailed them stating this but apparently some people smell it worse so that was all the nurses and friends and family ! The concept was good but definitely not worth the money or stink !! After this I was given a full refund and some wool stuffing to try so all ended satisfactory

We purchased a foam bed wedge in early December, but unfortunately the item was not suitable for us and the matter was immediately resolved. Excellent service!

I have two pillows from putnams, their butterfly type one and their armchair head neck one. they are both very well made and very good. originally I thought that the armchair head neck pillow would be good if a thinner version could be created as its a bit to thick for me when on the sofa. HOWEVER it was a revelation when Putnams explained that I could open the cushion and unroll and cut the padding to size!! BRILLIANT! thank you Putnams! i got it as I have cervical nerve root problems and found it worked. I'm giving it 5 stars for the quality, and speed of arrival

Bed wedge brilliant , instant improvement in acid reflux symptoms, and really comfortable to lie on .

Putnams make a lovely cushion. Bought to help my mother with a sore neck. She loves it.

Really comfortable pillow which helps to reduce my neck pain. I first went with the queen but swapped to the king as I wanted it to be larger and slightly higher to support my neck which is quite long. Great quality pillow, fantastic customer service and I'm very happy to buy from a British company

I ordered a specialist item (bariatric seating cushion) which is superb and of excellent quality. It more than met my expectations and is superbly made. I have worked as a nurse for 20 years so know what good pressure cushions are... and are not...

Service and delivery were excellent and that was over the Christmas period too. I will be using Putnams for my following items, and their product reviews are all highly rated.

Ordered 19th December. Nothing on the website to say they close for 2 weeks over Christmas and New Year. I got an e mail saying they reopen on 2nd January and orders would be sent out after that. Now 7th January and it’s still not here.

Although the items I ordered were not right for me, I cannot fault Putnams customer service and response.

Purchased Breast Support Sleep Pillow, great product, good quality and delivered in good time frame.
Polite staff, and good communication.
Thank you.

I bought one of their pillows as recommended by a friend. I tried it out for a few nights. It pushed heavily on my cerebellum and gave me headaches during the day and dizziness when I got up in the night. I tried to return it BUT if it's not in it's original plastic sleeve, you can't get a refund... so how many people do you know who try out a pillow in it's plastic packaging??? So effectively they have NO REFUND POLICY... which is shocking since their foam pillows are SOOOOO expensive. Don't bother buying one I'd say!

I foolishly ordered and paid without considering all the options and Putnams were so relaxed about cancelling and refunding my order even though they had packed it for postage. Will definitely reorder when ready.

I was at my wits end to find a suitable pressure relieving cushion for my husband as he had developed a pressure sore and was very uncomfortable.
I managed to find Putnams on line and wanted to get verbal advice on the most suitable cushion. Customer Service was very helpful and patient while I took measurements of our chairs .
I purchased the Sero Pressure Dr Huff cushion cut-out standard and the courier company waited whist my order was packed up and transported immediately. It arrived at 08.30 the next day and the cushion has been a life-saver.
I would like to say thank you to the lady who helped me.

Remarkable company. Headley was very helpful and advised me on possible mattress toppers and pillows for neck/shoulder pain. The Ripple Mattress topper has been brilliant and much cheaper than other options. Sadly, I couldn't get on with the neck pillow. Headley offered a full refund on the extra case, even though long past the return limit - allowing me to keep the case - in case! Recommend them!!!

Awful service. I bought a wedge from Putnams previously, which was great. I then purchased a full length version, but it did not help with any of my symptoms, so I attempted to get a refund, at which point I was told that it was too late and they couldn't do anything for me. I've honestly never been treated so awfully, especially from a company that sells products within the health industry.

I REALLY wish I could have kept this mattress tilter but sadly I couldn’t. I can’t fault the service though, fast delivery and very well packed. Good, sturdy tilter, BUT, oh my goodness the chemical smell was unbearable. Not sure what has been sprayed on it or what it was made from but my word the chemical smell took over the house. In the end we had to shut it in an unused room with the windows open all the time for a few days but it still had the strong chemical smell. There was no way I could sleep with that and I have lung problems too. My husband doesn’t have a very good sense of smell and he spent a short amount of time in the room and he came out with his eyes stinging! I don’t know if mine was a dodgy tilter or not but I don’t know how anyone could use it like that. Shame as it could have helped me. I sent the tilter back recorded delivery via FedEx (which was a total faff!) and I was given a refund minus the delivery cost.