Ridiculously long wait - 10 days! At £5.49 delivery, it would have come from China quicker. Nothing on the website indicated goods would be sent from Germany. It IS EMP- UK after all. Amongst items,... Voir plus
L'entreprise a répondu
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I am not impressed my items have been delayed I could understand if it’s a day or two but it’s been a week and a half now
L'entreprise a répondu
Ordered a single Tshirt on 31/3/26, estimated delivery was 3/4/26. Didn't arrive until 10/4/26. I emailed customer services on 9/4/26 and they said it would be delivered that day on the the 9th - It... Voir plus
L'entreprise a répondu
Honestly have zero complaints, ordered a band t-shirt on Monday and it was delivered on Saturday. Lots of communication from EMP through out the week and super easy process!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Europe's #1 for rock & metal band merchandise, movie, TV & gaming merch & alternative fashion. 20,000+ items from hundreds of bands, brands & franchises!
Coordonnées de contact
Ravens Way, NN3, Northampton, Etats-Unis
- emp.ie
2,0
Bas
39 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Refund over a year late
Asked for a refund March 2023 for an item that did not turn up. Had an email today 28th February 2024 saying they ave issued the refund to the original account. I closed this account 6 months ago. They said tough!
28 février 2024
Avis spontané
Réponse de EMP UK
We sincerely apologize for the inconvenience and frustration you've experienced regarding your refund. Please contact our customer service team directly with your current account details, and we'll do our best to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your patience as we work to make this right.
Waste of time and money. AVOID!
Wish id have looked on here earlier.
Use this company if you want to be messed about, item not recieved almost 20 days after ordering, they dispatched the item immediately after i asked for a refund. I clearly stated that i didnt need it anymore, will be refusing the delivery and will be surprised if i get a refund after seeing all the other consistant 1☆ reviews
20 février 2024
Avis spontané
Réponse de EMP UK
We're truly sorry to hear about your experience and understand your frustration. We aim to provide the best service possible, and it’s disappointing to learn we fell short in this instance. If you still have issues with your refund or any other concerns, please contact our customer service team directly. We're here to help resolve this matter promptly. Thank you for your feedback, and we hope to regain your trust in the future.
The WORST customer service I've ever…
The WORST customer service I've ever encountered. Waited 40 minutes in the chat just change an address in an order I had just made!
I got a "Hello" from "Sam", and it took me idk 30s to reply and chat was closed. So here I go again, next time I got "Spencer", who replied with a ready made message saying they can't change my order and it's already being processed for shipping and closed the chat (no opportunity for me to reply, neither did he check my order)? I had made the order within the hour, I'm sure the package isn't handed over yet.
Good luck if you need assistance from them!
22 juin 2023
Avis spontané
Réponse de EMP UK
We sincerely apologize for the unacceptable experience you encountered while trying to address an issue with your recent order. Your feedback is of utmost importance to us, and we deeply regret the inconvenience you've faced.
First and foremost, we would like to extend our apologies for the lengthy wait time in our chat support.
We are also very sorry for the interaction with our representatives. We value your business, and we should have been more attentive and accommodating to your request.
We sincerely apologize for the frustration and inconvenience you've experienced during this interaction. Rest assured that we are actively working to improve our customer service and chat support procedures to prevent similar issues from occurring in the future.
If you are still in need of assistance with your order or have any further questions, please do not hesitate to contact our customer support team again. We are committed to resolving this issue and ensuring that you receive the support and service you deserve.
Thank you for bringing this matter to our attention. We appreciate your feedback, and we are dedicated to making the necessary improvements to enhance your experience with us.
EMP
Return process problems
I returned two items to them for refund, they wanted me to sign declaration that I am unaware of the location of one item. I sent both items. Explained to them that I cannot sign it because it doesn't make sense. They said it's needed so they can issue a refund. I had to contact European consumer centre to have this sorted out. They refunded me after like 3 months. I would give 0 stars if I could. So be careful if you're returning anything to them, there might be problems. Dodgy company. Also the quality of short pants they sell is a bit low. Needs fixing after couple of months.
11 mai 2022
Avis spontané
Réponse de EMP UK
We would like to sincerely apologize for the difficulties you encountered during your recent return process. Your feedback is valuable to us, and we take your concerns seriously as we work to improve our services.
We're genuinely sorry that you had to involve the European Consumer Centre to resolve this matter, and we regret any undue delay in issuing your refund.
Regarding the quality of the short pants you purchased, we are committed to providing products that meet or exceed our customers' expectations. Your feedback about their durability is important, and we will work closely with our suppliers to address any quality concerns and ensure product improvements.
We genuinely appreciate your patience during this challenging experience and understand your frustration. We are committed to taking corrective actions to improve our processes, enhance our customer service, and offer a more positive shopping experience in the future.
Please be assured that your feedback has been taken into consideration, and we will strive to do better in meeting your expectations and those of our other valued customers.
If you have any further comments, questions, or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you.
Thank you for bringing these issues to our attention.
EMP
Poor from start to finish
£3.99 postage for 2 T-shirts that took 10 days to arrive - Shockingly poor - The T -shirts themselves are exactly the same brand as sold on Amazon but cheaper
My advice avoid this company & buy from Amazon, who at least will deliver within 2 days
Will never use this company again
I should really have checked the companies Trust pilot reviews
UPDATE
I HAVE RECIEVED A REPLY FROM EMP - ONLY 15 MONTHS AFTER MY REVIEW.
INDICATIVE OF THEIR TARDY BUSINESS PRACTICES REGARDING THEIR DELIVERY TIMES
AS I SAID BEFORE - DON'T BOTHER WITH THIS COMPANY
14 juin 2022
Avis spontané
Réponse de EMP UK
We appreciate you taking the time to share your feedback regarding your recent shopping experience with us. We genuinely apologize for the inconvenience you've encountered, and we take your comments seriously as we continuously strive to improve our services.
First and foremost, we understand your frustration with the £3.99 postage charge for your order of two T-shirts that took 10 days to arrive.
Regarding the T-shirts themselves, we aim to offer competitive prices while maintaining product quality. While we understand your concerns, please know that we are continually working to enhance our delivery times and overall customer experience.
We understand that you may have reservations about using our services in the future, but we would like to assure you that we are committed to improving our services and providing a better experience for our customers.
Thank you for bringing these issues to our attention. We value your business and would welcome another opportunity to serve you in the future, addressing the concerns you've raised.
If you have any further comments, questions, or suggestions, please feel free to reach out to our customer support team. We are here to assist you.
EMP
The discount code applied successfully…
The discount code not applied successfully doesnt reduce by 15%
22 avril 2022
Avis spontané
Réponse de EMP UK
Thank you for taking the time to leave us a review.
One possible reason for this discrepancy could be that the conditions or requirements associated with the discount code were not met during the checkout process. Discount codes often come with specific terms and conditions, such as minimum purchase amounts, certain product exclusions, or expiration dates. To ensure the successful application of the discount code, please double-check that all relevant conditions have been met.
If you believe that you met all the necessary conditions and the discount code still did not apply as expected, please provide us with more details about your order, and we will investigate the issue further to ensure a resolution.
If you have any additional questions or require further assistance, please do not hesitate to contact our customer support team, and they will be happy to assist you further.
Once again, we apologize for any inconvenience you've encountered, and we look forward to resolving this issue to your satisfaction.
EMP
Bad. Avoid. Scammy.
Got some great gear. However if something goes wrong you have zero chance of fixing the issue. There is NO customer services. And if you get something the wrong size you have to pay for your own returns... to Germany! This could result in you paying way more than the item cost just to return it ( they know this of course) and if you happen to buy something heavy (boots, jackets etc.) the cost of returning could be two or even three times.
You will NOT get a refund... ever.
AVOID THIS SHOP LIKE THE PLAGUE!!!
16 janvier 2022
Avis spontané
Réponse de EMP UK
Hey John,
Thank you for taking the time to write us a review.
We are disappointed and sorry to hear your experience was not as expected.
If you would like to discuss this further and allow us to sort this out, please send us an email mailbox@emp.co.uk.
Avoid like the plague
Avoid like the plague.
Can't get hold of them. Sent my order to the wrong address despite me putting it in correctly online.
Hate companies that don't care about their customers. Actual joke
4 janvier 2022
Avis spontané
Réponse de EMP UK
Hi Nik,
If there is anything we can do to help please email us at mailbox@emp.co.uk and we will be happy to help you.
Stay Away from EMP... you WILL regret it
Great products. Ok prices. But if something doesn't go to plan (you receive wrong size etc.) you can forget about this company caring or even responding. You have to pay for registered express post for returns (They insist on it!) which could, if returning something heavy (Boots, leather jackets etc.), end up costing you double what you paid for it. This happened to me when I purchased an €200 leather jacket. I have sent 25 e-mails to this company over the last year and a half. I have never received a response... not once. It feels very scammy.
26 octobre 2021
Avis spontané
Réponse de EMP UK
Hey,
Thank you for taking the time to write us a review.
We are disappointed and sorry to hear your experience was not as expected.
If you would like to discuss this further and allow us to sort this out, please send us an email mailbox@emp.co.uk.
They don't answer emails waiting on a…
They don't answer emails waiting on a top for my daughter they bombard you with emails customer service is a joke wouldnt recommend buying off them
11 juin 2021
Avis spontané
Réponse de EMP UK
Hey Erin,
We are sorry to hear about your experience. Please contact us on our Facebook messenger and we can look into this for you.
Great option for those who previously…
Great option for those who previously ordered stuff from UK.
Wide range of clothing, honest sizing guide and quick delivery.
First time using them and everything came on time and fit well. Would be happy to use again!
1 avril 2021
Avis spontané
Réponse de EMP UK
Hi Angela,
Thank you for your kind words. Have a great day!
Joke of a company
Joke of a company. Order placed on the 2 of Jan and still not received another 1 placed on the 11 of Jan. And surprise surprise still not received. Order status is lable 7, what ever that means and customer services can't tell me what it means either. JOKE
21 janvier 2021
Avis spontané
Réponse de EMP UK
Hey Denis,
We are sorry to hear you have note yet received your parcel. Please send us an email at mailbox@emp.co.uk and we can look into the status of your order.
Great clothing and customer service.
Second time ordering from EMP, I love their stuff and with Brexit they're my new go to shop without added VAT. Clothing is great quality and shipping from Germany could be faster but better than most places. Good customer service as well ☺️
12 janvier 2021
Avis spontané
merch is fantastic overall good company
merch is fantastic i am a massive Rick and Morty fan ordered quite a few bits off them delivery was good products in good order not cheaply made like some say, two reasons why i didnt give 5 stars 1st jocks were small sized cant return so stuck with them, thats just tough but went to place a second order for the mrs seen stuff on 3 for 2 and had discount code but when you add discount it take off 3 for 2 and puts everything back at full price then applies discount. didnt like that so didnt order as it went from what should have been €125 up to €194 but other than that great stuff
4 décembre 2020
Avis spontané
Great range of products from a wide…
Great range of products from a wide range of artists. Very good checkout experience, well priced merch, overall a great experience.
9 octobre 2020
Avis spontané
I've ordered from them a few times and…
I've ordered from them a few times and have always been happy. Sometimes it takes a few weeks but as it's coming from Germany that's pretty understandable. They've a good selection of products, their products are of good quality and they've pretty good sizing information to help you find the right fit. Would definitely recommend
13 septembre 2020
Avis spontané
Very bad service
Ordered Xmas present for my daughter on Dec 4th. Delivered on Jan 9th. Missing part of order. Customer support beyond bad. Emailed them about order before Xmas. They just replied with the original order email. Called them, on hold for over 45 mins. Promised order would be with me before Xmas day. No sign until Jan 9th with an item missing. Beware of this seller.
10 janvier 2018
Avis spontané
avoid at all costs
Placed order on 28th of November, Now 15th of December and order is still "processing". have sent multiple emails, filed a dispute with paypal and nothing. These were alll christmas gifts and its too late to try and get them from elsewhere now. Absolute joke of a company
15 décembre 2017
Avis spontané
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