endel.io Avis 44

Same experience as reported by many others – the "7 day free" is NO, in fact, a trial period, but an automatic annual subscription.

This is intentionally obfuscated, and you cannot request a refund via Endel.

Deceptive business practices – AVOID

I was charged for a full year during a trial period. When I request a refund, Endel support continues to tell me to log into a link that doesn't work. Its been about 6 emails back and forth without a solution. This is a scam and I am reporting them to the BBB.

I tried to sign up for the 7-day free trial; the app just charged me. Then I cannot directly contact customer service for a refund - as the app has a FAQ section that says to contact Google. Also this should be reported to the BBB and TrustPilot, as it’s fraud.

Today, The Day of $119 charge, thought is was fraud. Went to credit card company(they saw it as fraud and alerted me asking if I authorized it). I then wrote to ask @endel. io, to cancel my unauthorized subscription and refund me. Will see whether they consider me. I didn't use their freemium service for more than one session...unfortunately they may not give a dam about my future business. Will see.

App is great, love the sound experience. I decided to upgrade my membership because of a 50% annual discount, but then immediately saw a full lifetime subscription for a good price point, which I signed up for. But I was still charged for the annual subscription, and then I got an ADDITIONAL charge of $119.99. I reached out using their Support AI, but received a message that I did not meet their refund requirements. I JUST SIGNED UP! I am severely disappointed in the business end of this company and will be escalating this to my bank and Apple as a scam.

Honest rating would be negative.
Avoid this scam!!! Paid for a yearly subscription via Google. But the subscription did not appeared in the app. To refund you have to go to a special link - that says you are not eligible. Support is garbage AI that says you have to go to that link. The page with refund was built by AI 100% as it even exposes some debug info (localStorage: false). If you have anxiety or adhd - definitely don't try them if you don't want to enter full-rage mode.

Was charged a WHOPPING 119.99 with no warning on a service I did not request? Not even possible to request a refund through the appstore. This is an incredibly predatory business model that doesn’t take into account BUSY COLLEGE STUDENTS! I am broke and they took out my last payment leaving me completely and totally broke.

I have used Endel for years. I don’t know what they have done but they took something that was so easy and intuitive and screwed up. You have to make multiple selections. It is so hard to use. I want to hit a button and hear the selected sound. Done. Easy. Not program a flashing vcr.

Update after Endel reply and trying to use their suggestion - now I would give the app a negative three stars review. When you go into it - you get locked into a lifetime renew screen - I still have six months on my subscription so not necessary and a waste of my time. I had to kill the app and log back in. I want to meditate or use the app for focus not get annoyed with it but as the stoics say it is still your fault if it makes you feel bad, if it provokes an angry response from you in turn so I write reviews and feel free not bad. Endel has crossed the line from not just screwing up their app but being a little scummy. Just my speculation and pattern recognition but when companies do this they need revenue and know their runway is short so they better monetize before the last person in the building closes the door and turns off the lights. It’s been fun Endel. I hope I get to use my six remaining months. Good Luck to you little app maybe you can pivot and save yourself before it’s too late.

I toggled free trial and after checking it out backed up immediately to cancel the free trial. I found a 119.00 pending charge on my bank account this morning for a premium subscription. There is no contact information or way to contact the company at all for the “subscription” page. This is AI robbery. What happened to app purchases that used to show what the cost was instead of jamming you into free trial pages that are traps?
I want a refund for something I did not purchase.
THE EMAIL THEY PROVIDE IS NOT VAILD!!

Toggled on the free trial after downloading the app, and I was immediately charged $59.99 when I advanced to the next screen. I sent a support message asking for a refund and am awaiting a response.

I subscribed to Endel specifically because of their Instagram advertisements promoting their "major upgrade" for ADHD support, featuring 852 Hz tones and Solfeggio soundscapes that "help your brain" if you have ADHD. This was my primary reason for becoming a paying subscriber.

The Problem: These advertised features DO NOT work on the web app - only on mobile. For someone with ADHD who needs to use this tool during work (where having a phone nearby is too distracting), this is completely useless.

The Timeline:

- August 2025: Discovered the issue, contacted support
- September 2025: Told it's "not yet implemented" in web app
- November 2025: Still not working after 4+ months
- December 2025: Still paying, still no access to advertised features

Support Response: "Our web developers have been busy with backend cleanup." Meanwhile, they continue running ads and prominently featuring these ADHD soundscapes on their landing page, funneling users to features that don't exist for web users.
This is False Advertising. They market a specific solution for ADHD, collect subscription fees, but don't deliver the advertised functionality on all platforms. When confronted, there's no timeline, no compensation, just vague promises of "soon." even when the main splash screen is that it's already up!

If you're considering Endel for ADHD support and plan to use it on desktop/web - don't subscribe. The features they advertise simply aren't available, and support has shown no urgency to fix this after 4+ months of paying for a product that doesn't deliver what was promised.

I feel genuinely betrayed as a customer who chose this service for a specific, heavily advertised purpose that turned out to be unavailable on my platform.

Update: Still awaiting response to refund request for false advertising.

Decided not to continue before a trial period. Now I can’t find how to cancel. Followed all instructions to no avail. They say it’s been signed up thru website. However, I downloaded app thru App Store. It’s not listed in subscriptions. I will be disputing with my cc when billed!

Absolute trash, canceled a free subscription and then it didn't just fail to cancel, it charged me for AN ENTIRE YEAR ahead of time even though their website continues to say "No active subscription." So I get to pay for an entire year while not even getting to use the damn app! Disputing with the credit card company.

Signed up for 7 days then a 3 month subscription but my subscription was taken after 1 day rather than 7 and when contacted asking for a refund I’ve had no response

I bought a lifetime subscription because the core idea genuinely convinced me: acoustic support designed for focus, not distraction. In theory, exactly what I need.

In practice, it keeps falling short — and not because of the music itself. The issue is specific elements that surface at random: a sharp click, an odd giggling sound, a frequency that resonates unpleasantly. These micro-interruptions yank me out of focus the moment they appear, which is the exact opposite of what the app is supposed to do.

When I asked support about it, they explained that the monotony and layering are scientifically intentional. I get that. But "scientifically optimal for the average listener" is not the same as "works for every individual ear." What the algorithm blends as neutral can be genuinely irritating to a specific person — and right now, there's no way to dial anything down.

Other focus apps have solved this with a simple layer mixer. Endel hasn't, and that gap is what's holding this app back from being truly great. Adding per-element volume controls wouldn't undermine the science — it would make the science actually land for more people.

The potential here is real. I'd love to see the team give users that small but meaningful degree of control.

Beste App für Soundscapes. Relax, Focus, Sleep, Study und mehr. Absolute Empfehlung.

been with endel for 5+ years. it’s evolving constantly and genuinely helps. the focus timer is my daily tool, and the soundscapes keep me on task (adhd-friendly). worth it.

App is not great for what I need.

I canceled it immediately and now they are trying to charge me $120, even though I cancelled the app minutes after the download.

Total scam on billing!

Don’t use your debit card for this purchase, you may never be able to cancel it conveniently. Then they’ll play dumb while you have two or three $119 charges hit you.

Endel makes great focus and relaxation sounds — the app itself deserves 5 stars.

But when I signed up on Aug 2, 2025 for a 7-day free trial, I was charged ~$60 that same day. The invoice only covered 3 months, and the app shows confusing billing info (like a “next billing” date months before I even subscribed).

I’ve emailed support four times and received zero response. That’s not acceptable.

So: 5 stars for the product, 0 for customer service. Overall I’m leaving 2 stars until Endel fixes their billing practices and actually responds to customers.

Weirdly enough, it works! I have troubles falling asleep, and Endel's Sleep mode helps me a great deal. I leave it on through the night and feel much fresher in the morning. I've started using Focus while working lately, and it helps me concentrate, too. It sounds weird, but this thing actually works for me.