EnrgTech Avis 

Order spot on and helpful customer service when I phoned up

I have been sourcing parts from Enrgtech for many years now, and they are a go-to supplier for many of the products I require. I find they always have stock availability and frequently carry the components we need.

The website's browsing and filtering tools are easy to use; being able to narrow down technical specifications. Orders are always processed efficiently and delivered within a reasonable timeframe.

The service I received was very good and had no issues placing and paying for my order.
Carriage was very quick and the products were as described.
Overall very happy.

Made the process very easy from ordering through to delivery.
Updates provided on stock availability.
Able to process payment quickly & final delivery.

The ease of use of the website along with the variety of products offered equals a great experience!

Excellent service and fast delivery of the goods.

Good price on product & communication throughout the order.

Will return for more items

Very disappointed with my experience with ENRGTECH.
I placed an order for an item shown as “in stock,” but after payment I was told it was unavailable. It has now been 4 months, and I still have not received my refund. This has been one of the worst experiences, and based on my situation, I do not recommend purchasing from them.

I have now been waiting 9 weeks for a refund.

I’ve repeatedly been told there is a delay due to “issues with the IT system”. Interestingly, the website is still taking orders and staff are answering the phones, so the system clearly works for that — just not for processing refunds.

If this isn’t resolved immediately, I will be reporting the transaction to my bank as fraud.

I would strongly advise others to avoid this company.

Website easy to navigate; product in stock 😀; pricing fair and delivery OK 👍

Trying to find a part for our forklift and Enrgtech had exactly what was needed.
Price was good and delivered quickly ,all installed and working well .

Thanks

Supplied hard to find component with quick delivery

2nd UPDATE: Refund given to the original card, despite previous messages saying this method failed. This refund came after I found an employee on LinkedIn and sent some messages. My research also showed some reviews left on Facebook were from people who are part of the outsourced function.

UPDATE: EnrgTech have responded to say refund was given 10th Feb 26, this according to emails did not go through and I have since provided bank details after this because they tried to give a credit note instead of the money back. I still await the money.

Order 23222 was placed Jan26 which Enrgtech then cancelled after informing us item was out of stock and telling us a refund has been issued. The refund is apparently being processed but the accounts system has still got issues (as mentioned by another reviewer). The direct lines to accounts aren't functioning and the sales team are unable to transfer any calls, from the switchboard it informs the caller accounts are contactable via email.
Company based in Bradford but all calls are answered by outsourced people in the Philippines. THIS IS A SCAM WEBSITE

placed an order and never recieved it. probably have to go to my credit card and finicail ombusmsn or small claims. Best to avoid this company .

UPDATE

To be fare three weeks 6 calls I have recieved r vacume bags . BUT THESE WERE ADVERTISED AS PACK OF TEN should have been 40 bags .

But unlike others I did get something for my money.

STILL.BEST TO AVIOD THIS COMPANY

Great customer service, website is easy to navigate and fast delivery.

Prompt and good service at a competitive price. This product is good quality, too.

New sealed item arrived on time with email updates throughout, was well packed and worked as expected.

I ordered £328 worth of equipment on Feb 17th. The items were marked as "in stock".

On Feb. 23rd I got an email saying the order was being cancelled as out of stock.
They also informed that they would return the money ON MY ACCOUNT for future purchases.

I immediately requested a refund on my credit card. I did not receive a reply.

I then opened a claim with American Express and I received the money back straight away but my Enrgtech account still shows the credited money.

PLEASE avoid, they're not reliable and customer service is non-existent. Plenty of identical cases on this review site.

Edit 09/03/26: the reply nrgtech sent is standard and can be found on most negative reviews. Also, the short-lived email thread I had with them had already copied the addresses they mentioned (which was changed shortly after I added this update). Don't waste your time.
To ngrtech: there is nothing to look into. My credit card refunded me. It's now a problem between you and them.

Item delivered quickly and in good condition, works as described.