RS UK & Ireland  Avis 3 179

Yet again the parcel was lost and not delivered. So far this year RS has over a 90% fail rate for service and delivery. Having both phoned and Emailed complaints reguarding the poor service No One has come back to me. This service has been getting worse for the last 3 years and back then I was assured it would not happen again on several occations. It is now nearly every order this is a disgrace and RS does not seem to be interested in correcting it. The packageing comes open, and some times parts missing or damaged, yes you are replaceing them at further delays which cost us money and RS don't think of it other than proffit. I know I am not the only one complaining yet you are doing nothing to improve it. I have been dealing with RS for over 35 years and it was never as bad as this is!!

I run a company producing lighting upgrades for vintage and classic cars and use a soldering iron every day. I have bought Weller 201 units from RS for over 20 years. When one failed recently, I ordered 2 new heating elements from RS. One turned up after a few days. The other is still not here after 2 weeks. I fitted the element and something was wrong. The whole metal of the soldering was red hot. I Googled this and was told that a temp sensor was not working as it should automatically regulate the temperature. I bought another soldering iron to tide me over. Today, I tried to get some help from RS and first of all encountered a useless chatbot, that asked me questions, ignored the answers and then asked me if there was anything else it could do to help. Then I got transferred to a human who couldn't tell me whether the part was wrong or faulty or what to do next. I was told to wait for an email and I still am.

RS is totally reliable and professional .

Purchase an item from RS components, after a week I hadn't heard anything so I got in touch. I was told the item was out of stock but would restocked next week, I was happy to wait. The date provided came and went and I still hadn't heard anything so I got in touch again. They told me it hasn't been delivered and wouldn't be restock for over a month now. I was offered an alternative which I accepted but was then told they couldn't process it so they would have to cancel the order and I'd then have to pay the difference.

I wouldn't have left a bad review if it weren't for the fact that at no point in this whole process had they reached out to me. I had to chase every single time, really poor communication and customer service. Wouldn't purchase here again.

I have recently had bad service from your establishment with the delivery of products ordered , the delivery was attempted at 19:30 in the evening and then sent back without any second attempt . Obviously I was not there at this time and have now stopped using your services .

good value for money, postage excellent,

Nice customer service and all good from us, Rv packaging ltd

I’ve used RS many times over the years, they stock a great range of everything you could ever want, many items have multiple options of quality & price, must items are in stock ready for next day delivery. This time I only needed a plastic enclosure with a clear lid, good quality and no more expensive than other suppliers.

Bought beard nets online; best quality nets I've tried - very strong and effective. Would have been 5* but for the relatively long delivery time and salty postage cost.

I've been a customer of RS since the 70's. Always been very happy with the quality of their products and speed of delivery. Strongly recommend anyone serious about electronics would do well to open an account with them!

The issue was the courier DHL and possibly RS.
Order 3017230313 was collected @ 16:15 31st March
Order 3017317233 was collected @ 22:27 7th April Both orders were expected to be with me the following day, but both were delayed and didn't make it to the local depot.
I traveled to the depot on both occasions as I could not speak to anyone at DHL, I called RS regarding the first order as after I agreed with the depot to collect the parcel but I later received a message saying it would be delivered in 7 days!!!
Both orders were time critical and I placed my order with RS as I always received my orders next day and have come to rely on this. DHL were a nightmare to deal with, the only route other than travelling to the depot (which I did twice at a time when fuel was scarce and expensive) was to wait for someone from DHL to get in contact via WhatsApp, this took around 24 hours, which is no good when I have customers wanting updates.

I think it is misleading to say there is a returns policy of 30 days 'Don't worry, whatever the reason, we're happy to arrange the return of your products within 30 days of you receiving them' - but when you try to return items, it is not possible to return some of them

The seller name CV doesn't match the seller eBay name at all one says one name one part of eBay UK seller says another name and then down below the seller replies back it's nether ....

So Q is who is this seller and why has the seller have store names on eBay UK that seems not to match at all .. as for item in Q that was a different seller as I got two items the same but different colours .... From two different sellers the white phone Xperia z3 compact from this seller the black colour one is from another seller ....

RS always have a huge selection of items that I know are good quality. They usually have what I need in stock so I can usually pick up the next day. Always a good experience.

Urgently needed this product and RS came up trumps. Ordered on Friday afternoon and received following Monday.... Fantastic service.

At a loss. Did online purchase 26th of March. Showed stock. 2 emails to say goods delayed. Finally cancelled the order. Nobody could assist

in the past year your service has got worse, the DHL service you use now which is EVRI is terrible they turn up so late in the day now, Useless!!

I found the site a bit clunky and didnt realise i was ordering to collect rather than deliver as my adress was logged, and id had deliveries before, i assumed it would be the same.
this is seemingly impossible to reverse
however a member of staff went above and beyond resolved it for me asap

I’m sure this is a great company but I have only ordered one item, a bump cap, turned out to be a straight forward cap. What’s more it’s still on the website and listed as a bump cap! Sent my item back and still not been reimbursed.

Ordered items with RS, needed them the next day, ordered with RS as they said next day, now their dodgy partner DHL has said they will not deliver today.

Hugely disruptive, unfortunately you can't trust many companies at the moment and now unfortunately RS joins these unrelible due to using DHL

Edit - DHL also delayed the next day - complete waste of time, Better to go with Farnell who use the much more reliable UPS