Enterprise Avis 

We had a great experience with a rental car hire from Enterprise in Geneva Airport! I am so shocked to read some of these dreadful reviews because we couldn’t have had a better experience. There was no queue at the collection desk which is well signposted in Geneva Airport, a small shuttle bus to the car collection port and the staff were very helpful and friendly. We collected the car smoothly, and upon return found the same helpful and friendly experience. Our car was checked back in easily and we even got given a small bag of Easter eggs as it was Easter Sunday! All in all - fantastic service, and I would not hesitate to book again. Not sure what these other 1 star reviews are talking about?!!

SCAMMERS PLEASE DON'T USE
they have charged me over £1600 for scratches on the car that were already on the car when I hired it. I have sent video and pictures dated before I left the airport with the scratches they are claiming yet still took £1600. Absolute CON........... AVOID AVOID AVOID
Itsthe same story for everyone that seem to hire from these In touch with my bank to get it back

Stay away from these pirates (Alamo - Enterprise).

Returned a car in the same condition I picked it up. They are trying to charge me 480€ for an alleged wheel rim scratch (1cm long!) that I did not do, with pictures that don't proof the scratch is in the I car I took, without allowing me to be present during the return inspection or without any proof that they actually did indeed fix it and underwent a cost to replace anything. Moreover, first they billed my card and THEN they wrote to me to explain the charge, generating defenselessness for customers. I am obviously disputing the charge with my card issuer, and considering sue if they don't reverse the charge.

Had pre existing stone chip measuring 3mm on windscreen that looked insignificant on collection but when returning the sales agent went straight to the chip and charged me £2250 say it was me that had damaged it.

Enterprise at Basil Airport provided us with a car that exploded into flames nearly killing the four people in our party.

Despite the seriousness of the incident Enterprise don’t care and have made everything incredibly stressful. They offered us a replacement car the next day after we complained on social media, but the replacement was 100Km away. They didn’t offer any help in getting to the replacement despite us now being stranded in a tiny town.

We’ve yet to receive any kind of apology or resolution to this incident and thus far Enterprise have treated horribly.

SCAM ALERT - I had some pre existing damage on the bumper which was pointed out to the Enterprise representative before I got in the car. They purposely did not make a note of it and then sent me an invoice for 1539 CHF and charged my card plus another 130 CHF for handling fee.

Customer service is non existent and after getting the charges reversed by the credit card company, they threatening to take me to court. Absolutely ridiculous

Enterprise Rent-A-Car – Basel
Mietzeitraum: 24.01.–30.01.2026

Ich habe mich bewusst für Enterprise entschieden und zusätzlich eine Vollkaskoversicherung ohne Selbstbehalt abgeschlossen, um eine sorgenfreie Anmietung zu haben.
Trotzdem wurde bei der Fahrzeugübernahme und bei der Rückgabe keine gemeinsame Kontrolle durchgeführt, obwohl ich ausdrücklich darum gebeten habe. Mir wurde gesagt, dies sei wegen der Vollkasko nicht notwendig.
Einige Stunden vor der Rückgabe habe ich Fotos und ein Video gemacht, auf denen keine Schäden zu sehen waren. Nach meiner Rückkehr erhielt ich jedoch Schadensmeldungen mit Fotos von Schäden, die während meiner Nutzung nicht vorhanden waren.
Auch wenn mir letztlich keine Kosten berechnet wurden, hat mich dieser Vorgang sehr enttäuscht. Für Schäden verantwortlich gemacht zu werden, die man nicht verursacht hat, ist äußerst unangenehm und zerstört das Vertrauen.
Mein Vertrauen in Enterprise ist dadurch vollständig verloren gegangen.
Ich werde dort kein Fahrzeug mehr mieten.
Mein dringender Hinweis an andere Kundinnen und Kunden:
Unabhängig von der Versicherung immer Fotos und Videos machen und auf einer gemeinsamen Fahrzeugkontrolle bestehen.

Received an unexpected charge on my bank account for "refueling service fee", despite having refueled the car to its full capacity... Not trustworthy and will never book a car with them.

Do not use! Hidden charges, in French and didn't explain what was being signed other than this is acceptance of the car. Actually charged excessive non-required insurance which we are still chasing for refund and the complaints department have still not contacted me to update on this. Poor customer service, look into the other companies first!

Hello Everyone,
I'm bringing a lawsuit against this company and it would be great if others could join me so this becomes a class action lawsuit.
Even though I had opted for their CDW insurance, they claim the pre-exiting scratches they claim I caused are two different incidents so I owe them 1500CHF for each ( total $3644 ) plus collection fees and loss of use. They are after me for $5000.
Anyone interested in joining in please contact me at milstry5 @hotmail.com
We need to stop bullies and frauds!!!!

I rented a car from the Geneva Airport Enterprise Rental Car agency on December 11, 2025. The agency did not have the type of car that I had reserved, and I accepted a more expensive rental car at a higher price. The car had some minor paint scratches on it at the time of rental. Detailed inspection of the car at pickup was impossible due to poor lighting and tight parking spaces at the airport garage. The car had low tire air pressure at pickup indicated with a dashboard warning light, but no other problems during the rental. The car was not damaged by me during the rental period, and was returned to the same agency at Geneva Airport on December 23, 2026, as scheduled. The employees of the rental car company noted no problems with the vehicle when I returned it.

On January 6, 2026, 14 DAYS LATER, Helvetic Motion AG/Enterprise Geneva Airport made an unauthorized charge to my visa credit card in the amount of CHF 609.36, claiming that there were "new fine scratches" on the underside of the front plastic bumper. In communication with this company, I was told that I needed to send them "photos with meta data" showing that this claimed damage was present at the time I picked up the car.

In response, I asked them for the same type of "proof" that the damage they claim was seen on the car WHEN IT WAS RETURNED. I asked for "photos including meta data" (date and time stamp) of the date and time that the car was returned. I also asked for PROOF that they had paid to have the car repaired or repainted -- an invoice showing this.

After several emails, this Enterprise Agency/Helvetic Motion AG FAILED to provide any sort of proof to substantiate their claim that I damaged the car or that they had repaired the car after it was returned to them.

If you search on the internet, you will see that this behavior of Helvetic Motion AG is a WELL KNOWN SCAM that they do on foreigners renting cars from them at their multiple Swiss Enterprise Locations.

Addendum: I filed a chargeback with my Visa CC issuer, and also contacted a consumer forum/ protection legal agency in Switzerland
After supplying all the required documentation, and waiting around 1 month, my CC issuing bank ruled in my favor and reversed the charge made by Enterprise CH/Helvetic Motion AG. Merchants are usually assessed a fee of $15USD to $50 USD for successful chargebacks made against their charges, which may give you additional incentive to go this route.
I was also contacted by a lawyer from the Swiss Consumer Forum (google for 'Swiss Consumer Forum") / Schweizerisches Konsumentenforum
who offered to confront Helvetic Motion over the charges they assessed to my Credit Card 2 weeks after the end of my rental.
This is to encourage others who are victimized by this unethical company to pursue all avenues open to them in protesting these sorts of charges by this company. Better yet would be to avoid renting from them in the future.

Absolute cowboys. Tried to charge us for damage (surface scratch which was clearly there on pickup).

Very rude woman who knew exactly which bits of dirt to brush away to find the "damage".

Don't touch them.

They make money by charging people for damages that were never repaired and never reported.

I rented a vehicle between 01.01.26 and 04.01.26. Although the document provided to me stated that the vehicle had no damage, I noticed existing damages, including scratches on the front bumper as well as scratches on the rear bumper and the right rear door. I reported and documented these with photographs within the first 6 hours.

However, I would like to emphasize that none of these damages were listed in the damage section of the contract. Therefore, these damages were intentionally overlooked during the inspection conducted before my rental.

Despite this, a report was issued to me as if these pre-existing damages were new and had occurred after my rental period. This was extremely unfair and unjust reporting. Although the photos I provided, they still went on the with the charges.

I will NEVER work with you. I will also report this in social media, including my account that has 156k followers.

An outrageously unethical way to make money.

Let's c 1st went to sulphur LA to rent a car since I just moved here from different state they wanted 3 bills with my name n address on it mind u I rented from them at least 19 times from my previous state. So they believe state if Louisiana real id us fake if they asking for bills with my address on them never heard of such a thing

I rented a car from Zurich airport from ALAMO/Enterprise. On the way back, nobody picked up the car, you just throw the keys in a box. the car was returned without damage. Now with 2 photos of the top part of the car. without date and time, without showing the entire car with the numbers and the damage, they are asking me for over 1000 euros for alleged damage. I ask them to send photos with dates, time, the entire car and they don't respond

First car provided covered in dirt, so I couldn't check for damage. Got a replacement vehicle fairly quickly, which was covered in damage, and made me anxious throughout my hire, as their damage reporting method I thought was really dodgy.
The petrol cap couldn't be opened on the side of the car, so I couldn't refuel before returning the vehicle. There was absolutely no way of reporting this. Needless to say, I was charged the refueling charge and probably extra for their fuel. I searched and searched for a contact to dispute this, there is absolutely no way to get in contact with them, the only email address I could find I sent a long email to and never heard back.

I recently rented a car from this company and had a very disappointing experience. The vehicle I was given already had several scratches and minor damages when I picked it up. Despite this, I was later charged £500 for a small scratch — something that could easily have been one of the many existing marks on the car.

When I tried to discuss the issue with customer service, they were completely dismissive and quick to insist that it was my fault without any proper investigation.

It feels like they are taking advantage of customers by holding them responsible for wear and tear that clearly existed before. I would strongly advise others to choose another rental company that treats customers fairly and transparently and avoid Enterprise CH Basel airport at all costs.

Company is operating scams
They charge me a 50 admin fee but wouldn't tell me what for
Then, before I had a chance to pay it handed it off to a debt collection agency tripled it and harassed me for the money

No customer loyalty in this company and they did everything they could to get more money out of me and tax a tourist

Please do not use this company!

I picked up my rental car on September 15, 2025, and returned it on September 26, 2025. Upon returning the vehicle, employee reassured me that everything was fine, despite my noticing a small scratch on the passenger side rear bumper that may have occurred during my stay in downtown Zurich. I was informed that I did not need to be concerned about this issue.

However, after returning to the United States, I received a bill for $2,150 for alleged damage. I have been trying to reach customer service without success, as I am not able to find a contact number for Enterprise in Zurich. My insurance is ready to pay for any valid damages; however, I can not resolve this matter directly with enterprice zurich airport.
It is very difficult to contact them, they do not have any phone number and the number they provided to customers is answering machine and refer you to website.
This experience has been very frustrating, and I hope to find a solution as soon as possible..

DO NOT RENT WITH THIS COMPANY
I wish I had seen all of the recent reviews before hiring with Enterprise Geneva, which is a real shame as the experience in terms of collecting the car wasn't too bad. The car was faultless, and the return process was easy.
We have however now been scammed, having been charged for two items 'missing' from the car which Enterprise had already detailed as missing when we collected the car.
I assumed a genuine mistake, however, they just ignore your emails altogether and process the charge regardless.
I now have £265 on my credit card for items which according to Enterprise I didn't have in the rental any way.
Clearly operating a SCAM, which is a shame as we have always been loyal customers to Enterprise.
AVOID AT ALL COSTS