Enterprise Avis 

Similar experience to everyone - we are in an ongoing dispute , charged the deposit and an additional sum ( total nearly £2000) from a few scratches on roof which we adamantly deny. Took video of the whole car but couldn't reach the roof and it was very dark. After many emails with different people in customer service ( first names and no job title), we are now being threatened with demands for payment by the debt collection company . Has anyone not paid this and what happened? Have contacted consumer protection in Switzerland and the UK international consumer advice, waiting for reply. Of course they are exempt from any EU protection (ECRCS). This company must be stopped.

I have been invoiced 1,600CHF for scratches I haven't made for a booking made on the 6th April. Vehicle was returned in person to one of their agent without issue/notification who afterwards sent me the report 1 hour later adding those scratches on it. I am currently contesting the claim with their customer service; however in parallel they already mandated Debtist company asking me even more now while the case is still open with the customer service.

Scratch they report was already mentioned in the report when i checked-in the car. So far, Entreprise has not been able to provide me with a picture that justified the scratch reported in the checkin is different than the one they report at the checkout. They mention that this is "against their practice".

For now, I can only advice to not book anymore with them or ensure the checkout AND the report being sent to you when you are physically still at the agency.

I returned the car after hours to the Enterprise office on Genferstrasse in Zurich. It was a Saturday afternoon, there was no one in the office and no reply on any of the Enterprise phone numbers. I initially parked the car in front of the office, but then noticed a sign posted inside the glass saying that if a car was deemed to be blocking the adjoining petrol station forecourt, it might incur a charge. So I followed the instructions written there to leave the car in one of the parking spaces on Todistrasse, a nearby street. I subsequently received a parking fine from Zurich police and a demand for a 50 CHF administration fee from Enterprise for passing on my details. Enterprise ignored my reply setting out the circumstances and I have now received a demand for CHF 140 from a debt collection agency. Beware of this company. It appears very different from Enterprise in the UK, which I have never had a problem with. Luckily I have kept all the photographic evidence and am prepared to defend myself.

I rented a car from enterprise in Geneva airport. Very rude staff throughout process. When returning car, no one available to check over car - expected to just drop off keys.
3 months later contacted by debt collector for unpaid bill of 75 CHF. Increased to 200CHF for ‘fees’ No idea what this is for and no communication from enterprise. Avoid this company in Geneva!

Abusive damage charge without valid evidence – beware Geneva airport branch

I rented a car in May 2025 from Enterprise at Geneva Airport (Swiss side). When returning the vehicle, no proper inspection was done with me present — the agent was already dealing with another customer. A few days later, I was charged CHF 1,621 for supposed damage (scratches and dents) that had not been mentioned during return and were not visible in any of the photos they provided.

I had taken my own pictures at pickup: the same areas show no difference. Their photos show glare, rain streaks, and no clear marks — yet they immediately deducted the full deductible from my account, without any meaningful evidence or repair invoice.

After checking online, I found many similar complaints, with identical amounts charged and the same vague process. This seems to be a systematic practice at this specific location.

I’ve filed a formal complaint with Swiss consumer protection agencies (FRC, SECO, SCAV) and am joining other victims in building a collective case.

Avoid this location until these methods are investigated.

I specifically asked and booked a manual car and when we went to collect the car from enterprise/alamo they only had an automatic after waiting an hour just to collect the keys !
Then on return of the vehicle we apparently caused a small white mark on the mirror which we didnt do and they charged us £400. We had full insure but trying to get through to customer service finally is a nightmare when i eventually got through i got told to go through the website to log the claim which i done, only to be emailed back to go through the claims company and do it all again. Absolute waste of time won't be using auto europe or enterprise/ alamo ever again.

Do not trust this car rental company in Zurich. I returned the car in perfect condition and was later billed for imaginary damage with no proof provided. The whole process felt deceptive and targeted.

Customer service was evasive and unhelpful, refusing to give any details or evidence. I’ve rented across Europe and never encountered such shady practices. Stay far away from this company—they’re not honest.

Lees dit heel goed door voordat je een auto huurt hier! Zie de review van Keith Dalton een paar reviews hieronder en vergelijk de foto's. Ze proberen mij precies de zelfde schade aan te rekenen!!!!!!

Ik huur regelmatig auto's maar deze keer had ik vanaf het begin al een slecht gevoel. Bij de incheck balie moest ik het schaderaport van de auto tekenen op een tablet. Opmerkelijk, want ik had de auto nog niet gezien. Mij werd verteld dat ik wel moest tekenen, anders kon ik de auto niet meenemen.

Vervolgens wordt je met een bus naar de auto gebracht. Daar moet je weer langs een kantoor. Die geven je de sleutels en weer teken je het een en ander. Let op. Je hebt dan nog steeds de auto niet gezien. Je krijgt het nummer van de parkeerplaats en loopt zelf naar je wagen. Pas daar kun je dan de auto bekijken en checken of het schadeformulier klopt. Hoewel. Dat formulier heb je niet bij je want die heb je eeder al online getekend. Deze wordt naar je gemaild maar niet direct.

Kortom, dit is zeer risicovol. Je kunt natuurlijk foto's maken . De parkeerplaats is echter zo donker als de nacht.

Ze probeerde mij meer dan 650 CHF in rekening te brengen voor een krasje op de velg van nog geen 2 cm. Bezwaar maken is heel moeilijk want je hebt immers getekend voor de schades . Verschrikkelijke manier van handelen!

They are fraudsters. They will say you need insurance. You do not as pre paid. There will be lots of damage not listed at the first desk. The girl in the booth will not know how to do anything - not sure she can even drive as didn’t know how to start the car ! They do not walk round car as they do in every country before you put your card in for deposit. Video everything from the break down triangle to the screwdriver for the the spare wheel. You will be charged around £400 for something missing - like the parcel shelf. Do not use this company - total fraudsters. Do not leave your bags unattended either as thieves target you. The space to return your car is minuscule. The petroleum station is not where it is on sat nav - looks like they have a fuel station registered as a business in the pick up area - obviously another scam.

On arriving home received an entirely unjustified claim for damage. Before leaving I did take photos of tbd outside of the car. But claim was for a tiny scratch on the inside of the door well. Car had over 30,000km of the clock. How many others have they pulled this trick on? Leaves a very bad taste.

Returned the car , all ok...two weeks later get an email saying i had done £350 damage .
i showed them a video i had taken , there was no damage on the car!!!!!
You must take photos and videos in good light conditions to give yourself a chance.also confirm with them that the vehicle is undamaged before you leave

Unfortunately the bad reviews are very real. These people are clearly scamming customers. I dont know if it reflects Enterprise more broadly - i dont think so, this looks like a franchisee, Helvetic Motion AG, equally terrible reviews on Google - but this branch have charged my card for over £1,500 with no explanation, in two amounts and weeks after the return perhaps so as not to draw attention to it. All i received was an email asking me to complete a survey post rental and two PDFs one of which was a blank invoice (as expected since pre paid through Rentalcars) and one with a random line of 1500 + tax which has no description and isnt clear what it pertains to or indeed whether it's being charged or just an advisory of deposit returned (which it wasnt).

Hidden cost charged at the airport. Poor customer service. Long queues. Car booked not available. Non existant complaint handling department. DO NOT USE.

Die Öffnungszeiten der Filiale stimmten nicht mit den Angaben auf der Homepage überein, so dass die Fahrzeugübergabe verkürzt und ohne Begutachtung erfolgte. Mehr als drei Wochen später erhielt ich eine Schadenforderung von CHF 1’940.40. Mehrmalige Schreiben und das Einschalten der Rechtsschutzversicherung für genauere Bilder blieben über Monate unbeantwortet. Obwohl ich mir sicher bin, dass ich den Schaden nicht verursacht habe, konnte ich dies schlussendlich nicht beweisen. Die Firma Enterprise zeigte kein Entgegenkommen und bot nur schlechten Kundenservice.

Pre booked and paid for Focus Estate - arrived with none available and told it would be too small for the 5 of us. It’s an estate I thought!!
Initially offered larger vehicle for £900 more!!! I said no way! They then said they had a Berlingo - queue forming behind me, tired passenger and pressure so I accepted and had to sign document accordingly! Additional £230 on top of the £320 already paid.
Very annoyed but we’re we’re in the road at least. Got the receipt to see ‘upsell’ as the reason for the increase- unbelievable!! Wripped off - avoid this company, they make the most of seeing you under pressure and wanting to get out of the airport!

I rented a car for one day in Zurich. I dropped the car back and didn't wait for it to be checked (as I always do) and they later claimed I had stone chips on 3 windows. I had taken photos of all but not the windows. Of course we had never had any stone chips on the motorway. They charged €1500.
I chose them above the cheaper as I thought they were reputable but they are the fraudsters. i had external insurance. my advice is to get insurance and go for the cheapest - these are absolutely no better than the cheapest.

Avoid renting from this company — the experience felt like a scam. I was charged around CHF 3,400 for damage that was already present when I picked up the car — clearly marked on the official check-out form.

I submitted a full dispute with evidence and requested escalation to a senior claims specialist, but received no meaningful response — just silence. This level of disregard and lack of accountability basically equates fraud. They definitely prey on anyone who doesn't get full coverage. If you rent from them, be prepared to be charged for damage you didn’t cause and to be ignored when you try to contest it. There are far more honest and reliable rental companies out there — steer clear.

Very disappointed that the customer service rep wouldn’t give us one hour grace to drop the car off, wanted to charge for a full extra day. Wanted to drop the car off at 12pm in a week, but as we were collecting at 11am they needed it back at that time -
no flexibility.

Had to sit in Geneva airport waiting for an hour until midday. Then when going back to ‘collect’ the car, we’re told our car isn’t available you can have a mini van instead, but we have to wait for someone to drive it around. It’s now been another 30mins.

1.5hrs waiting in total so far…

Lost a customer, Enterprise.

Unknown charge after given a 0 balance invoice. Rented in January, surprise invoice emailed with an unknown description for 50 CHF. Disgusting!

Absolutely disgusting service!! AVOID AVOID AVOID! On returning to the UK we have been charged £1300 with no explanation whatsoever the money has been taken from my credit card!!! Trying to contact them via telephone; advised to to complete an online form to which they haven’t replied. Heartbreaking when you work so hard to take your family on holiday and then get charged for something you know nothing about. Please avoid 😔