Enterprise Avis 309

Me hicieron un cargo con el que no estaba de acuerdo, respecto al consumo del combustible. Ellos se guian para ver el consumo según les interesa.Unas veces por los kilómetros y otras por la indicación del combustible. Como tienen un deposito te lo cobran sin mas y digas lo que digas esta cargado y ya está.
Por otro lado te cobran 1 céntimo por la comprobación de la tarjeta que, aunque no sea significativo, todas las empresas con las que he tratado te lo cobran y luego te lo devuelven, una vez echa la comprobación. Ellos NO y considero que se trata de un URTO ya que no estaban autorizados a cobrarlo tampoco.

TIMADORES me estafaron con un cargo por un "mordisco" que no le hice al vehículo, diciéndome que era "obvio" que tenía que sacarle fotos a las cubiertas antes de llevarme el auto. Me cobraron DOBLE (U$S3000 en total) por la franquicia y tuve que luchar con mi banco para anular este cargo duplicado, porque ellos JAMAS se hicieron responsables y me tomaban el pelo diciendo que no habían hecho ese cargo (que tenía claramente identificado como "enterprise" en mi tarjeta). El auto con 55000km estaba para cambio de cubiertas, de ahí el cargo falso que me inventaron. LADRONES ojalá se FUNDAN.

Alquilamos una furgoneta de carga y la devolvimos con un leve raspón en el plástico exterior en uno de los retrovisores de menos de 1cm. Que ni siquiera sabemos como se produjo.

Deciden cambiar el retrovisor entero porque una furgoneta de carga "no puede permitirse" que uno de sus plásticos exteriores de revestimiento tenga un inapreciable raspón de menos de 1 cm.

Tuve pagar 508€ por ello. Denucié a través de la OCU pero no sirvió de nada.

We rented a 7 seater car through ALAMO-Enterprise, using Expedia. We did the same in LONDON - 5 stars no issue, my wife arrived to Bilbao, Spain with 3 children and the staff told her they had cancelled her reservation and refused to give her the car. They then went on to increase the price and told her to go to another location as a new rental - citing a rule that if you are not there within 1hr they will cancel the reservation. This is first time after renting over 200 Enterprise cars across the world that they told us this. More so - my wife was in the queue waiting 45mins to be served so was not late. The staff had zero compassion - for a mother with 3 kids aged 5, 3 and 1 and valid reservation. Maria the manager should be fired - her communication is terrible, she is aggressive and standoffish - totally not okay to speak to any customer or human in the way she did. We called Expedia who were shocked and tried to call the Enterprise desk as they agreed it was not okay. They were hung up on twice and got no resolution. Absolutely awful experience at the Airport and with Enterprise. The other car companies laughed saying this was a regular issue with Enterprise in Bilbao - the entire staff need training and the Manager should be fired with cause.

Son unos auténticos estafadores. Alquilé un coche 5 horas en el aereopuerto de Basel, lo entregué en las mismas condiciones y me mandaron una factura de 300 euros por aspirar el coche. No alquilen en Enterprise rent a car, es un auténtico robo

Atencion patetica, hacemos una reserva de vehiculo pagamos con tarjeta virtual 50 euros y la empresa del lugar nos dice que tenemos que tener tarjeta fisica para la fianza ¡¡ toma ya ¡¡ aunque no tenga tarjeta fisica el numero de tarjeta virtual y los datos asociados deberian de ser sufucientes para realizar la reserva o devoluciones si esta enla aplicacion del movil¡¡¡¡, que GOLFOS¡¡ porque dejan a los que tenemos tarjeta virtual hacer reservas si ustedes no quieren ? ¡¡ lo dixo de golfos
y El dinero pagadado se quedan con el, menudo TIMO,. ¡¡

muy mala atención al cliente !

no les interesa por completo hacer su trabajo debidamente. son indiferentes hacia el cliente,
que les importa un bledo.
nunca mas utilizare Enterpise en San Pedro de Alcantara !

No alquilen con esta compañía.
Alquilé un coche con ellos 4 días y para no tener problemas me recomendaron un todo riesgo y asistencia en carretera, tenía todos los extras posibles. Todo fueron errores, cuando me presenté a devolver el vehículo, me decían que ya constaba como entregado 7 horas antes en otra oficina de otra provincia en su aeropuerto y que tenía un exceso de kilometraje de 1900 km (no había hecho más de 200 km en los 4 días) evidentemente se dieron cuenta de que era un error y que el coche estaba conmigo. Por esto me bloquearon 1795 euros de mi tarjeta... Provocandome un descubierto pues mi tarjeta era de 1500 de límite.... Luego le había hecho un roce en la parte alta de la puerta y me dijeron que no me entraba en el seguro a todo riesgo, bloqueando 1000 euros más. Aún sigo esperando contestación de porqué no me entra un seguro a todo riesgo, cuando está dentro de las condiciones generales de la contratación. Sigo a la espera.

Una vergüenza y unos mentirosos, reservo una furgoneta para 4 días, confirmada, y cuando me presento a recogerla no esta, me mienten a la cara alegando que se la ha llevado otro cliente, no es una empresa seria, tengo un trabajo en la otra punta de España y estoy sin medio como ir.

Tras reservar una furgoneta para una mudanza una semana antes, nos llaman con menos de 24 horas de antelación a la reserva diciendo que lo alquilado no está disponible por avería y que la única opción es otro tipo de furgoneta. El problema, es que nos ofrecen una furgoneta la mitad de pequeña a la reservada y al negarnos porque no nos era útil, tan solo son capaces de decirnos que ya nos devolverán el dinero. Pues tras 3 días, aún no nos han devuelto el dinero, además por supuesto de no habernos llevado ningún vehículo...

We arrived at enterprise car in Barcelona after we had pre-booked the vehicle and insurance in advance. We arrived at the Barcelona central location where we were met with two extremely rude and dismissive operators who made us wait for 25 minutes before speaking to us. Then after being made to wait, we were first told that there were only manual cars after we had pre-booked an automatic car, then they started saying that because we have a different passport than our current country of residence and didn’t have a credit card of the same country. Our passports were different to our countries of residence and clearly that proved to be a problem for them as they refuse to accept any sort of card that was not of our country of origin, which is ridiculous to expect that someone who has lived in another country for more than a decade would still have a bank card from their country of origin that they don’t live anymore. We then managed to produce a revolut card which they did not accept and they also refuse to accept Apple Pay and refused to change the name on the booking, which would have allowed another member of my group to drive the car instead with the details that were requested. Upon pointing out that our confirmation email only required a card to be in the driver’s name (nothing about country of origin was mentioned) they kept dismissing this fact. We then asked for them to show us the terms and conditions, and they flat out refused and said that it was time for them to close up shop that there was nothing that they could do for us.

They also both kept continuously dismissing us and calling us nomads, even though we calmly explained that we just moved away from our country of origin for work and had permanent residency elsewhere. They decided that they were very much in a hurry to close up shop when we kept questioning their claims and promptly dismissed us completely, our only saving grace was that we booked through booking.com and therefore we could contact the booking.com in order to find somewhere else to get our car from. This entire process deducted more than three hours from our trip and we were exposed to ridiculous and unpleasant behavior from the staff there who seemingly wanted to create arbitrary rules to prevent us from getting a prepaid vehicle. This is a scam do not fall for it. We went to SIXT instead who were extremely helpful and accommodating.

After going to tripadvisor to leave a horrendous review we stumbled across many other comments from people who had the same experience as us and worse. In the end we were very glad to not have been subjected to the clearly dodgy business these people are running. Run away!

Pongo una estrella porq no me deja dejarlo sin estralla.
Estafadores !!!
Alquilamos una furgo por 4 noches nunca aparcamos en garaje y estuvimos recorriendo algunos pueblos de España, somos Muy cuidadosos con los coches y con este de alquiler, mucho más.
Compramos full cover y nos dijeron q no nos preocupásemos por nada q todo estaba asegurado y lo q tenía ya estaba escrito … nunca se acercaron con nosotros hasta el coche.. te dan la llave y búscalo, esta vez no coincidió ni en el número de parking q nos habían dicho …
Al devolver el coche en la estación Atocha ( fue rentado en el aeropuerto de Madrid Barajas) empiezan a revisar y se toman más tiempo del normal mirando el Techo … el Techo q casualmente no entraba en el full cover y q jamás nos mencionaron … dos o tres abolladuras .. fotos y de uno en uno desfilando para hacer fotos y verlo ..
sin comentarnos nada hasta q preguntamos q q pasaba
resumiendo 1.500 bloqueados hasta q nos cobren lo q les dé la gana
nunca aparcamos en un parking porq fuimos por pueblos de españa ..
En fin Malísima la experiencia con ellos
NO REPETIREMOS CON ELLOS JAMÁS y prometo poner una mala reseña cada semana y llevar esto hasta q nos demos cuenta
q son unos
Estafadores !!!
Ojalá se arruinen …

SCAMMERS! SCAMMERS! SCAMMERS!
Avoid this company - they will scam you.

Payed for insurance up to 1500euro and was told to leave my car in an unattended garage in Barcelona. They instructed me to put my keys in a safe in the garage. I filmed the car which was clean with no scratches as I left it. Now they claim it has a scratch dammage and wants to deduct extra 300 euros from my credit card. Also the 200 euro deposit is taken.

Disgusting people, disgusting company. BE AWARE use Sixt, Eurocar or what ever. Do Not Use Enterprise they will scam you.
The insurance for up to 1500euro also should cover it but It was a scam cost.

SHIT company.

Extremely Disappointing Customer Service and Communication

I rarely write public reviews, but my experience with this rental company has been so frustrating that I feel compelled to share it. It has now been over a month since I submitted a lost item claim, and I have yet to receive any response whatsoever. Here are the key issues I encountered:

No Response to Lost Item Claim
Despite multiple attempts and follow-ups, I’ve received no reply, update, or acknowledgment about my missing item. It’s as though the inquiry vanished into a void.
No Confirmation or Tracking Mechanism
After submitting my claim through the official website, there was no confirmation email, no reference number—nothing to indicate the claim was received or logged. This complete lack of transparency is unacceptable.
Invoice Delays and Blame-Shifting
The invoice I requested was also delayed, and I was told there was “missing information” from a partner. All required data was provided, so this felt like an excuse rather than a real reason.
Unhelpful and Indifferent Staff
The staff at the rental location were disengaged and unhelpful. They seemed more interested in ending the interaction than offering support or information.
Poor Information from Partner Booking Site
Because my booking was processed via a partner, I wasn’t properly informed of critical rental conditions—like the requirement of a physical card for the deposit. In today’s world where digital cards are widely accepted, this should be clearly and boldly communicated during the booking process.
Broken Internal Communication
There seems to be zero coordination between branches and departments. I was told the only way to contact the office is to call directly—yet no one ever answers the phone. Neither chat support nor customer service could help, and even their own internal messages went unanswered.
Inaccessible Local Office
To this day, the branch has not responded to calls, messages, or support inquiries. I have no idea how to retrieve my lost item or even get an update.
This has been, without exaggeration, the worst customer service experience I’ve ever had with a rental company. If you're considering using this company—think twice, especially if you expect any level of post-rental support.

I hope this review encourages the company to rethink their approach to communication and customer care. But as of now, my issue remains unresolved, and I cannot recommend their services.

The original online booking was lost. A new one was made on the spot with higher price and less coverage. The car provided was defective. The regional manager never returned our messages. The terms and conditions of the rental agreement indicate that the owner participates in alternative dispute resolution through Médiateurs de Mobilians, that's incorrect, we contacted them and they said that Enterprise Toulouse-Blagnac are not affiliated to them. We finally complained to Blagnac-Toulouse airport who pressured them to respond. They reimbursed us the amount blocked for repairs but never acknowledged the failure of the breaking system nor the lack of maintenance.

Pongo una estrella porque hay que ponerla. SON UNOS ESTAFADORES, mucho cuidado con ellos. Voy a llegar hasta el final. Alquilé un coche, hice un seguro adicional y he tenido la mala suerte de tener un pequeño incidente con el coche. Estos estafadores, sin mediar palabra, entre otras cosas porque son unos cobardes y no dan la cara, me han cargado en mi tarjeta en una sola tarde 3000 euros, eso no vale ni el coche, me han ido haciendo cargos en pequeñas cantidades hasta que he podido cancelar la tarjeta. Cuando deje el coche, como era imposible hablar con nadie, pese a estar un día entero intentándolo, como persona responsable y educada que soy, les deje una nota con la explicación y rogándoles que se pusieran en contacto conmigo para, entre otras cosas, explicar lo sucedido, entregar el parte amistoso que hice con el otro implicado en el incidente... Pero los impresentables, y de ello van a rendir cuentas a la justicia y voy a llegar hasta el final a costa de cualquier cosa, se dedican a realizar cargos fraudulentos en mi tarjeta. Por favor si alguien está en esta situación que se ponga en contacto conmigo y aunamos demandas y reclamaciones, hay que acabar con estos estafadores y que la justicia los ponga en su sitio.

Be sure to do a thorough walk around of the car at pick up to document all damage no matter how minor. I was told by Enterprise not to worry about minor issues so I didn't document them and was charged EUR 50 two months later. We picked up the car at the Seville airport and dropped it off at the Seville train station. They were also too busy at drop off so I put the key in a box. Don't do that so that you can walk around the car for damages at drop off, you will need to give yourself extra time for drop off, just to be sure. (I would guess an extra hour would have been needed based on the line)

Fatal me cobran 60 dólares a los 7 días son motivos además de haber cobrado de mas en la agencia in dresastre total

TE HACEN CARGOS EN LA TARJETA DESPUES DE DEVOLVERTE LA FIANZA, CONCRETAMENTE UN MES DESPUES JUSTIFICANDO QUE DEJE EL VEHÍCULO MÁS ALLA DEL DÍA CONTRATADO. ROTUNDAMENTE FALTO YA QUE JUSTIFIQUE CON FOTOS, ELLOS NUNCA ME HA JUSTIFICADO CON DOCUMENTO LO CONTRARIO. NO DEIS LA TARJETA DESPUES TE EMPEIZAN A HACER CARGO Y NO TE RESPONDE NI POR TELEFONO NI EMAIL.

The instructions said "AT the airport" - it wasn't. We discovered we had to look for red van. When I rang, no-one answered. Turned out we had to go by shuttle in this red van, albeit free, to an off-site cabin. The vehicle fuel tank was empty - I mean EMPTY! Even though it had been valeted right next to a petrol station where we HAD to buy fuel as the tank needle did not move off empty. Staff friendly and efficient.