Envoy Avis 45

This company charged a card and account that did not belong to me, and said I needed to provide a new credit card before they refunded the card/account that wasn't mine. I've been trying to activate my account for over a month now. No urgency on their end to correct an unauthorized charge. Very fishy.

Appears to be a good platform and has some interesting features but is plagued with unreliability, poor support and opaque pricing.

Things stop working with no indication of why or prior warning. This is no good when you have lots of users wanting to use the system - reliability is key and unfortunately, envoy falls short of the mark. Support response times are slow and not always helpful.

The pricing model appears to have changed recently but its impossible to get a clear answer of what subscription is needed to achieve our goals. Eventually we got locked out with a screen demanding we delete users to continue or upgrade. However, you can't get to the upgrade (or cancel subscription) screens without first deleting users from the account. Poorly thought through user flows are regrettably common in Envoy.

After 7 technical issues with the platform, including unable to use their chat support tool we decided to pull the plug and go with another provider.

Adding an additional PRINTER to my existing "Premium" license costs more that a new license. HUH‽ Envoy thinks anyone with more than one entrance to their company needs to be an Enterprise customer. Very bad pricing model built only to upsell. Paying to undisable core functions of the software is total BS.

12/09 Thank you for your response. I spoke with my account rep, his supervisor, and your VP of Sales in October. They were not able to change this.

Envoy is great for signing in guests, they even expect it, but we also use it for our local county covid guidelines, it's been great! We have it integrated with our badging/access system so that no one can skirt the rules and we all feel safer.

This review for Technical support Mr. Kolapo. He was excellent trouble shooting the issues that i have at Merlin-intl that i could fix with the Envoy Visitors and the printer. He helped me set up the Envoy on the iPad and the printer. He also help set up with IP on the devices. Great Job Kolapo!

Thank you!
Ennis

Great functionality, speedy and helpful support. We use the desk booking part and this is free for our small office and company of 30 people which is simply remarkable

Good tool for controlling building access.
Was able to invite guests and have them check in.
New "contactless" check-in is a nice feature.

We use Envoy for our Visitor Sign In process which has increased our efficiency of who is entering our facility with a seamless process.

Some random issues, such as after two years Logo suddenly won't appear on iPad; If a visitor did not sign out on previous day(s) they do not appear as "visitors on site" only those who logged in on current day do.

Recommendation for improvement: when entering drivers license have prompt for the state, then type in number.

We have been using Envoy to verify the health/vaccination status of both employees and visitors for our office. The desk assignment feature is also helpful in this new Work From Home era. By assigning hotel desks to employees who only come to the office infrequently, we are able to accommodate their needs without expanding our current desk resources.

Your rep was kind and easy to work with, I much appreciate the time to get us going.

Intuitive system
Great that it integrates with internal directory.
Useful for manager offsite visitors

Perfect app for taking control of your workplace.

We are new to the app, but all of the reviews have been glowing. Once you have a clean map of your work location, the Envoy app makes reserving space and/or a desk a breeze. Configuration on the backend is nearly as intuitive as the app navigation itself. When we perform testing, we let users go right at it and figure things out on their own to make sure the UI is intuitive. Across the board we hear a resounding 'Yes' to the question, do you like the Envoy app?

envoy is overzichtelijk en prettig mee te werken

Support persons are always honesty. But Some issues (which escalated)are still not got supported, not answer my questions.

It works great for my company! If I could edit the "Full Name" title, that would make it just about perfect!

Great App that keeps getting better and helps us make our worksites safer, more secure places to work.

The system has constant issues and the response times for support are unacceptably slow. The issues are minor but can have a huge impact on how people work and adherence to safety controls. I'm sure there are others than can do it better for less.