Awful customer service. I canceled my gym membership after a knee injury. Was still charged a renewal fee even after I declined. Then was still charged for another month. Emailed customer service, no... Voir plus
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Lisez les avis des autres
If I could zero stars, I would. I received a letter for payment from EOS fitness onMay 15, 2026. I have been trying to cancel my deceased mothers account since her death in 2017. I was unable to ca... Voir plus
Regarding the actual membership subscription, the company insisted I had to pay a "downgrade" fee to change to a less expensive plan...that fee was nowhere in the contract and when I confronted them o... Voir plus
I recently visited EOS Fitness to inquire about membership options and was initially pleased with the employee’s information about the family plan. However, the final experience ended up being quite d... Voir plus
À propos de l'entreprise
Coordonnées de contact
1,4
Mauvais
168 avis
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Scammers! Open multiple accounts without consent and refuse to cancel
Signed up for a membership and they asked if I wanted to add a member. Went to cancel after not using my membership and they said pay a fee to cancel. Did that and they never cancelled and furthermore triple charged me. When I confronted them they lied and claimed that’s the fee to cancel. Well no given the documents I received said otherwise. Showed them the email and got refunded. Now I’m still being charged and come to find out when I added a member they created an entirely different membership for my husband and had just racked up backpay. Saying I owe 75 now. After I paid to cancel. BEWARE.
1 novembre 2023
Avis spontané
The best tour of a fitness center …
The general manager Haziel was the reason I signed up. Haziel gave me a tour of the facility. He’s knowledge and technique are unequivocally the best. Haz is very personable and will make you the best deal he can offer with in reason. This gym offers state of the art equipment, however, I have been in and out of gyms for over 25 years and Haz made all the difference in my opinion.
18 août 2023
Avis spontané
Hawaiian Garden location
this review is for their Hawaiian Gardens location. i had signed up at pre opening apprx April 2021. thought i was supporting local business. given them my cc ‘to lock in my rate’ and was told that once they opened they would notify me. fast fwd a few months and zero notifications later, i start noticing random billings on my credit card statement. havent had a chance even to come in for a single workout even. when i contacted Hawaiian Gardens, they referred me to an unavailable contact in San Diego. that i could never get a hold of. not knowing how to stop the billing process otherwise. i contacted my cc. my credit card company tried to claim billing error on less than a handful of charges out of many charges. fast fwd a few more months. EOS 3rd party billing sent my acct to collection. this nightmare never ends
1 avril 2022
Avis spontané
Do not waste your money here.
This review is meant for their new Riverview location. The sauna has been broken for over a week now. I just asked when it would be fixed and they are “waiting on the parts”. Brand new facility and you can’t even keep up with the equipment. New machines are already broken as well and have remained broken. This gym may like nice from the outside. But from the inside it’s a dump. They only care about signing up new people.
16 septembre 2022
Avis spontané
Very easy to work with. Would recommend
Had a problem with my account and asked on the website. I heard back on the same day and they made it right. The young lady called me on the phone and was extremely helpful and professional. They froze all of my membership fees for two months free.
6 novembre 2020
Avis spontané
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