I found the operative, Vathsala, very helpful and efficient. I've worked for 35 years in financial services and know how much processes are bogged down by the need to ID clients, and then go through... Voir plus
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Didn't have too long to wait honest time frame given ..very polite response Explained however that accents are difficult.. For myself older ( but a speech & Language Therapist)...still struggled... Voir plus
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The lovely young man - Abhishek-Shivaraju - was about the kindest, nicest, most efficient person I have come across at the other end of the phone. I was quite abrupt and dismissed his suggestion tha... Voir plus
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Thank you to Pitoka Chophy for dealing with my questions and advising me of what the next move would be. My query was complex but he broke it down bit by bit to help my understanding much better. I w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
EQ provides expert shareholder, pension and remediation to help our customers around the world succeed. Our vision is to be a leading global share registrar and transfer agent, offering complementary services to our client base.
Coordonnées de contact
Royaume-Uni
- equiniti.com
4,4
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a problem logging into my account…
I had a problem logging into my account and the advisor was very helpful and patient.
20 avril 2026
very reassuring
Very patient when we explained that we had sight and hearing issues. Explanation of procedures were clearly explained and our questions were answered.
20 avril 2026
very helpful customer service,patient
20 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very competent assistance and help.
13 avril 2026
Réponse : Equiniti
We appreciate you letting us know about the competent assistance you received; we are very glad to hear it was helpful to you.
Polite and helpful just some accent difficulties t…
Didn't have too long to wait honest time frame given ..very polite response
Explained however that accents are difficult..
For myself older ( but a speech & Language Therapist)...still struggled to fully hear the speech ( Indian accent).
So needs to have slower delivery and some help with phonics speech sounds in English sorry to add that
Nice cheerful politeness kind man
17 avril 2026
Réponse : Equiniti
We appreciate your feedback and are glad the timeframe and response were satisfactory. Thank you for your kindness.
Share sale by phone
I found the operative, Vathsala, very helpful and efficient. I've worked for 35 years in financial services and know how much processes are bogged down by the need to ID clients, and then go through the statutory warnings before actioning requests. Vathsala handled this all very well, and had answers for the couple of questions I had without having to search through her script.
Overall, a big well done.
16 avril 2026
Réponse : Equiniti
We appreciate you sharing your experience. We're happy to hear that the operative was helpful and efficient while navigating the necessary processes. It's great to know the service met your expectations. Thank you for your positive feedback.
Invaluable human touch
The lovely young man - Abhishek-Shivaraju - was about the kindest, nicest, most efficient person I have come across at the other end of the phone. I was quite abrupt and dismissed his suggestion that I could change my address on line and his response was to understand my difficulty and help me out on the phone.
I am sick and tired of dealing with things 'on line' and talking to machines and AI bots. The human touch is invaluable, expecially when the human is as great as Abhishek.
16 avril 2026
Réponse : Equiniti
We appreciate you taking the time to share your experience. We're so glad to hear that you received such excellent and efficient support. It's wonderful knowing that our team member was able to provide a helpful human touch. Thank you again for your feedback.
The assistant was so helpful
The assistant was so helpful. I got into a dither trying to sort out how to change my email address and he was very patient and helped me. Only needed to answer a few security questions and it was all done. Brilliant as I was then able to log into my account and get what I needed.
16 avril 2026
Réponse : Equiniti
We're happy to hear that our assistant was so helpful and patient in guiding you through changing your email address. We appreciate that you were then able to log into your account and get what you needed!
Thank you to Pitoka Chophy for dealing…
Thank you to Pitoka Chophy for dealing with my questions and advising me of what the next move would be. My query was complex but he broke it down bit by bit to help my understanding much better. I was dreading phoning but he put me at ease. The level of service received was excellent compared to other companies and banks I’ve had to deal with due to death of my husband. Thank you.
16 avril 2026
Réponse : Equiniti
We're happy to hear that the assistance with your questions and guidance on the next steps were helpful during this difficult time. We appreciate you sharing your experience and are glad the support eased your concerns.
Good explanation
She took us through every step with good explanation and being very patience.
16 avril 2026
Réponse : Equiniti
We are so happy she provided clear explanations and was patient while guiding you through each step. Thank you for your positive feedback!
Great service well delivered
Sympathetic and fast in a stressful situation, got the answers without fuss.
16 avril 2026
Avis spontané
Réponse : Equiniti
We're so happy to learn that we were sympathetic and fast during a stressful situation and provided answers without fuss. Thank you!
Réponse : Equiniti
We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.
Phoned up with a querry and Vaishnavi…
Phoned up with a querry and Vaishnavi Jori answered all my issues very helpfully and professionally.
15 avril 2026
Réponse : Equiniti
We're happy to hear that our staff member addressed all your issues helpfully and professionally. We appreciate your positive feedback regarding your experience.
Very understanding of my frustration…
Very understanding of my frustration with the ridiculous website. Stayed with me until I had completed what I had to do. Did not make me feel like a fool for needing to seek help. Thank you so much.
15 avril 2026
Réponse : Equiniti
We appreciate you sharing your experience. We're so glad we could assist you with the website and ensure you felt supported throughout the process. Thank you for your kind words!
Abhishek Shivaraju - excellent!
Excellent service and assistance from Abhishek Shivaraju. Very helpful and polite gentleman. Thank you A
15 avril 2026
Réponse : Equiniti
We're happy to hear that you received excellent service and assistance from our helpful and polite team member. We appreciate your feedback and thank you!
Difficult to understand and still…
Difficult to understand and still unable to log in to my account
15 avril 2026
Réponse : Equiniti
We apologize you're having trouble logging in. We'll work to improve account access and clarity. Thanks for your feedback.
Pitoka Chophy is very helpful and…
Pitoka Chophy is very helpful and informative, help me with the task I required.
14 avril 2026
Réponse : Equiniti
We're happy to hear that our team member was helpful and informative while assisting you with your task. We appreciate your positive feedback.
Great Service
Although the wait to be connected is slightly frustrating, when I spoke to the agent, the service was very good. Talked me through my issues, with a bit of humour. All sorted in 5 minutes. Great service.
15 avril 2026
Réponse : Equiniti
We appreciate you bringing the wait time to our attention. We're happy the agent resolved your issues quickly and with humor. Thank you for your feedback!
Poorva, Customer Service
Poorva, who I eventually got to was so very helpful and made sure I understood everything she said without rushing me, very pleased to speak to her.
15 avril 2026
Réponse : Equiniti
We're so glad to hear that our agent was helpful and ensured you understood everything clearly without rushing. We appreciate you sharing your positive experience!
Réponse : Equiniti
We're so happy to learn that our agent was polite and knowledgeable and went the extra mile to sort out your problems. Thank you!
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