I called EQI about a problem logging into my account. The representative I spoke to, Lysander White, could not have been more helpful. He enabled me to get into the system and obtain the information I... Voir plus
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Had a problem logging in to my account. The only solution to this is a phone call to EQi. Fortunately I spoke to Manish M who was thorough, helpful and polite. Problem solved quickly. Thanks Manish... Voir plus
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I was in terrible trouble I could not log in to my account. I had lost all my account details. I spoke to Lysander White. he was excellent. Lysander patiently led my though the whole process. He was... Voir plus
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I spoke to Manish on 23/10/26 in great length regards several queries about the process & Tax implications from my matured early leavers share save (SAYE) with Banco Santander onto my EQI Flexib... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Excellent
939 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Manish M was outstanding in assisting…
Manish M was outstanding in assisting me with my issue, providing me with clear updates on the status of my ISA transfer in and resolving my user login issue
3 novembre 2026
Extremely helpful member of staff who…
Extremely helpful member of staff who was able to resolve my query
2 novembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
EQi has very helpful customer adviser
Had a problem logging in to my account. The only solution to this is a phone call to EQi. Fortunately I spoke to Manish M who was thorough, helpful and polite. Problem solved quickly. Thanks Manish !
2 novembre 2026
Réponse de EQi
We are glad you enjoyed your experience after facing access difficulties. We appreciate your feedback regarding our helpful team member who resolved the issue quickly. Our goal is always to provide polite and thorough support.
the agent was so helpful answer all the…made me feel he there to assist.
the agent was so helpful answer all the question and made me feel he there to assist.
2 novembre 2026
Réponse de EQi
We're so glad to hear that our agent was helpful, answered all your questions, and made you feel supported. Thank you for sharing your positive feedback!
Good communication
Manish was very helpful in resolving an issue for me and kept me fully informed of progress with the situation.
28 octobre 2026
Réponse de EQi
We are delighted to hear that our team member was so supportive in addressing your concern and ensured you were updated throughout the entire process. Thank you for sharing your wonderful feedback!
I received very helpful advice
I received very helpful advice. The operator stayed on the phone until account issue was resolved and guided me through what I was trying to achieve.
29 octobre 2026
Réponse de EQi
We are delighted to hear that you had such a positive experience and received the dedicated support needed to fully resolve your account issue. Thank you so much for taking the time to share your appreciation for our operator's patient guidance.
First class customer service
I called EQI about a problem logging into my account. The representative I spoke to, Lysander White, could not have been more helpful. He enabled me to get into the system and obtain the information I was looking for, then helped me to change my email address on the platform. First class service!
28 octobre 2026
Réponse de EQi
We are glad you enjoyed your experience with our customer support team. We are happy to hear that our representative successfully assisted you with your account access difficulties, helped you find the necessary information, and updated your contact details. We always aim to provide efficient service, and we appreciate your kind feedback.
The adviser was efficient snd ckear
27 octobre 2026
Réponse de EQi
We are delighted to hear that our adviser provided such a clear and efficient service. Thank you so much for sharing your positive experience with us.
Very knowledgeable
Very knowledgeable, I didn't feel rushed and the agent made sure that I was completely happy before ending the call.
26 octobre 2026
Réponse de EQi
We are glad you enjoyed your experience. We are happy to hear our team took the time to ensure all your needs were fully met on the call.
Great customer service
The advisor I spoke to was really helpful, and resolved my issue of not being able to login. The customer service she provided was excellent.
23 octobre 2026
Réponse de EQi
We are delighted to hear that you received such excellent customer service and that your login difficulties were successfully resolved. Thank you so much for sharing your positive experience and recognizing the helpful support provided by our advisor.
Great customer service
I spoke to Manish on 23/10/26 in great length regards several queries about the process & Tax implications from my matured early leavers share save (SAYE) with Banco Santander onto my EQI Flexible ISA Stocks & Shares.
Manish was professional, helpful, patient and clearly explained the information in a manner that I could understand.
He also reassured my concerns over tax implications over the advantages with a Flexible ISA Stocks & Share within the 90 Days transfer/instruction window, as had not come across the process he detailed nor this product with EQI before.
Manish really is an asset to EQI. Thank you.
23 octobre 2026
Réponse de EQi
We are so glad you enjoyed your experience and had such a positive interaction with our team member. It is wonderful to hear that our representative provided you with clear, patient, and professional guidance during your detailed discussion regarding the transfer of your matured shares into a flexible stocks and shares portfolio.
Exceptional service from Manish..very…
Exceptional service from Manish..very polite and patient in helping with my queries ,took time to make sure I fully understood the information given.Thank you Manish.
22 octobre 2026
Avis spontané
Réponse de EQi
We're happy to hear that you received exceptional and patient support with your queries. We appreciate you taking the time to highlight the clear explanations provided to ensure you had all the information you needed.
Hi I needed some help regarding taking…
Hi I needed some help regarding taking my funds out of my ISA Sharesave account and Lysander White was so helpful he guided me through the process and made sure I understood everything
20 octobre 2026
Réponse de EQi
We are delighted to hear that you had such a positive experience. We appreciate your kind words and are so glad that our team member was able to guide you through the process of withdrawing your funds and ensure everything was clear.
Excellent service and very helpful.
22 octobre 2026
Réponse de EQi
We are so glad to hear that you had a positive experience with our team. Thank you for your kind words and for taking the time to share your feedback!
Spoke to Lysander White on the 21st…
Spoke to Lysander White on the 21st October, very pleasant and patient gentleman who sorted me out with my login problems.
Thanks.
21 octobre 2026
Réponse de EQi
We are happy to hear that our team member patiently resolved your login issues. We appreciate your kind feedback and are glad we could help you.
Lysander White had excellent knowledge
Lysander White had excellent knowledge, patient while assisting a novice in shares. Explained everything fully, super help today. Thank you so much Lysander.
21 octobre 2026
Réponse de EQi
We are delighted to hear that our team member provided such patient and knowledgeable assistance today. We appreciate you recognizing their ability to explain everything so thoroughly and make the process easy for a beginner.
Sripriya Jayapal so helpful and efficient
Sripriya Jayapal Your colleague so helpful and knowledgeable 😎
20 octobre 2026
Réponse de EQi
We are thrilled to hear that our team member was so supportive and highly informed. Thank you so much for taking the time to share your wonderful feedback with us!
I had sign on issues
I had sign issues with my wife and my accounts and Manish sorted them out very efficiently.
20 octobre 2026
Réponse de EQi
We are glad we could quickly resolve your account access issues. Thank you for sharing your feedback.
Lysander reunited me with my lost account
I was in terrible trouble I could not log in to my account. I had lost all my account details. I spoke to Lysander White. he was excellent. Lysander patiently led my though the whole process. He was professional, polite and efficient. He resolved all my issues I am a delighted customer. Thank you Lysander.
Kind regards Robert
20 octobre 2026
Réponse de EQi
We are happy to hear that our team member was able to assist you when you were locked out of your account. We understand how stressful it can be to lose access to your personal details, and we are glad our representative could patiently and efficiently guide you through the recovery process. Thank you for sharing your positive experience with us; we appreciate your kind feedback.
MEGHA gave clear and concise…
MEGHA gave clear and concise information which greatly helped me complete my financial forms Thank you
19 octobre 2026
Réponse de EQi
We are glad to hear that our team provided clear assistance to help you easily complete your paperwork. Thank you.
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