I called EQI about a problem logging into my account. The representative I spoke to, Lysander White, could not have been more helpful. He enabled me to get into the system and obtain the information I... Voir plus
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Lisez les avis des autres
Had a problem logging in to my account. The only solution to this is a phone call to EQi. Fortunately I spoke to Manish M who was thorough, helpful and polite. Problem solved quickly. Thanks Manish... Voir plus
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I was in terrible trouble I could not log in to my account. I had lost all my account details. I spoke to Lysander White. he was excellent. Lysander patiently led my though the whole process. He was... Voir plus
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I spoke to Manish on 23/10/26 in great length regards several queries about the process & Tax implications from my matured early leavers share save (SAYE) with Banco Santander onto my EQI Flexib... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Excellent
941 avis
Demande des avis aux clients
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Very knowledgeable.
Geetha Karikalan was very polite and helpful. She gave me all the information I needed.
28 septembre 2026
Réponse de EQi
We're so glad to hear that our team member was polite and helpful, providing you with all the information you needed. Thank you for your positive feedback!
helping an idiot
The person who helped with my idiot's query was excellent (Ramsiya). She was polite, efficient and answered all my questions
23 septembre 2026
Réponse de EQi
We're delighted to hear that our team member was excellent, polite, and efficient in answering all your questions. We appreciate you sharing your positive experience with us.
Meg carried out my request in super…
Meg carried out my request in super speed and efficiently. Great service.
22 septembre 2026
Réponse de EQi
We're so glad to hear that your request was carried out quickly and efficiently. We appreciate your positive feedback on our service.
Great Customer Service
The Lady that was dealing with me was really helpful, she guided me through each section of the paperwork that was required to complete my paperwork.
18 septembre 2026
Réponse de EQi
We're delighted to hear that the assistance you received was so helpful! We appreciate you acknowledging the clear guidance provided with your paperwork.
Why is there a 4.7 rating when it…
Why is there a 4.7 rating when it always takes 20 minutes for them to answer a phone. My investments are split between 3 different accounts (for historic reasons0 and they are incapable of amalgamating them. On a call now - 12 minutes and counting of which the first 5 minutes is spent telling me I can do things quicker online even when there is no online answer to a simple query. Tried the Chat - useless! Tells me to try again later every time. The Trustpilot rating bears no relation to actual level of service.
17 septembre 2026
Avis spontané
Réponse de EQi
We appreciate you sharing your experience and feedback regarding our service. We are genuinely concerned to hear about the difficulties you've encountered with our phone lines and the challenges in managing your accounts. We are actively working to improve our response times and streamline our processes for account amalgamation. Your comments about the online and chat services are also very important to us, and we are reviewing these areas to enhance their effectiveness.
Helpful customer helpline
Ramsiya was incredibly helpful in sorting out my online account access. She was friendly and efficient and didn't mind staying on the line to ensure that I got the relevant reset emails. I would highly recommend call the helpline if you get stuck.
17 septembre 2026
Réponse de EQi
We are so pleased to hear about your positive experience with our team member! It's wonderful to know that they were able to efficiently assist you with your online account access and ensure everything was sorted. We appreciate you recommending our helpline.
Customer service very good.
Customer service very good.
Manish helped me solve my problem, which was my lack of experience with the website.
17 septembre 2026
Réponse de EQi
We're delighted to hear you had such a positive experience with our customer service. We appreciate you recognizing the assistance provided in navigating our website.
Sripriya has providedexcellent customer…
Sripriya has providedexcellent customer service, I am very happy with her professional attitude to resolve the customer queries.
15 septembre 2026
Réponse de EQi
We're so happy to hear that our team member provided excellent customer service! We appreciate you recognizing their professional attitude in resolving your queries.
Customer support
The Customer Experience Representative, Ramsiya was able to explain a querry I had regarding a payment and resolve a log-in issue I had with the website. Ramsiya explained clearly as to what the payment was for. Ramsiya also gave me step by step instructions to resolve the log-in issue, waiting patiently for me to complete each step before I got the next instructions. A big thank-you to you Ramsiya.
10 septembre 2026
Réponse de EQi
We're so happy to hear about your positive experience with our customer service. We appreciate you taking the time to share how helpful our representative was in clarifying your payment query and patiently guiding you through the login issue. We value your feedback.
Very professional
Very professional. Proveen was courteous and well-informed. It’s all easy to get through by telephone to the EQi Experience Centre which is refreshing these days!
10 septembre 2026
Réponse de EQi
We're happy to hear that you had such a professional experience! We appreciate you recognizing the team member's courteous and well-informed assistance, and we're glad you found it easy to connect with us.
Réponse de EQi
We're so pleased to hear that we were able to sort out the issue for you and that our follow-up was helpful. Thank you for your kind words!
Helpful and Patient service
Ramsiya was very helpful and patient helping me to navigate access to the website and my account, despite having a very bad line.
8 septembre 2026
Avis spontané
Réponse de EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and assistance provided, especially when navigating access to the website and your account.
Helpful advice re personal online ISA account
Your online portal is not very user-friendly and your customer care adviser, Ramsiya, was extremely helpful in talking me through various methods of viewing different aspects of my on line account.
8 septembre 2026
Réponse de EQi
We appreciate your candid feedback regarding our online portal and are glad our colleague was able to assist you effectively. We are always working to improve our digital experience for all users.
opening a new account
Ramsiya was ever so patient and helpful, even when things repeatedly went wrong on line, and her perseverance and pleasant manner got us there in the end.
4 septembre 2026
Réponse de EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and perseverance provided, which led to a successful resolution.
Absolutely rubbish service…
Absolutely rubbish service…
On hold on the phone for over 10 minutes and no closer to doing a trade.
4 septembre 2026
Avis spontané
Réponse de EQi
We sincerely regret the extended wait time you experienced. We are actively working to improve our phone service to ensure quicker assistance for all our customers.
Problems with logging into my Account.
Ramsiya was very patient with me as I had problems logging into my account. Eventually all was resolved. Many thanks.
4 septembre 2026
Réponse de EQi
We're so glad to hear that our team was patient and helpful in resolving your account login difficulties. Thank you for sharing your positive feedback.
THE CUSTOMER REPRESENTATIVE WAS HELPFUL…
THE CUSTOMER REPRESENTATIVE WAS HELPFUL AND UNDERSTANDING.
HOWEVER IT WOULD HELPFUL IF SHE TALKED SLOWER.
2 septembre 2026
Réponse de EQi
We appreciate your feedback and are glad our representative was helpful. We will certainly consider your suggestion about speaking slower to improve our service.
Priyanka who took my call was very…
Priyanka who took my call was very professional and helpful 5 star ⭐️ service!!
2 septembre 2026
Réponse de EQi
We're so glad to hear that our team member provided such professional and helpful service. Thank you for sharing your positive experience!
Great Service
The representative was so patient with me when I was struggling to understand the online portal. Thank you. Lovely lady. Great service.
28 août 2026
Réponse de EQi
We're happy to hear that you received great service! We appreciate you recognizing the patience and assistance provided, especially when you were struggling with the online portal.
Réponse de EQi
We're so glad to hear that our scripting solution was able to resolve your issue without any problems. Thank you for your kind feedback!
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