I called EQI about a problem logging into my account. The representative I spoke to, Lysander White, could not have been more helpful. He enabled me to get into the system and obtain the information I... Voir plus
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Lisez les avis des autres
Had a problem logging in to my account. The only solution to this is a phone call to EQi. Fortunately I spoke to Manish M who was thorough, helpful and polite. Problem solved quickly. Thanks Manish... Voir plus
L'entreprise a répondu
I was in terrible trouble I could not log in to my account. I had lost all my account details. I spoke to Lysander White. he was excellent. Lysander patiently led my though the whole process. He was... Voir plus
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I spoke to Manish on 23/10/26 in great length regards several queries about the process & Tax implications from my matured early leavers share save (SAYE) with Banco Santander onto my EQI Flexib... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Excellent
940 avis
Demande des avis aux clients
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MEGHA gave clear and concise…
MEGHA gave clear and concise information which greatly helped me complete my financial forms Thank you
19 octobre 2026
Réponse de EQi
We are glad to hear that our team provided clear assistance to help you easily complete your paperwork. Thank you.
Vasanth was extremely helpful and gave…
Vasanth was extremely helpful and gave clear instructions to enable me to access my account which had been blocked.
16 octobre 2026
Réponse de EQi
We are delighted to hear that you received such clear guidance to regain access to your account. Thank you for taking the time to share your wonderful experience with our customer service team.
EQI Shares
Ramsiya Talked me through the process of what I needed help with from start to finish being very patient and courteous
14 octobre 2026
Réponse de EQi
We are so glad to hear that you were guided through the entire process with such patience and courtesy. Thank you for sharing your positive experience with us!
Réponse de EQi
We are so glad to hear that our team's expertise and support made a positive impression on you. Thank you very much for taking the time to share your kind feedback with us.
Ramsiya was most helpful in getting me…
Ramsiya was most helpful in getting me to achieve what i needed to do with my account. She was informative and patient. Thank you.
14 octobre 2026
Réponse de EQi
We are thrilled to know that you received such patient and informative assistance with your account needs. Thank you very much for taking the time to share your wonderful feedback with us.
Mikeanidsh was amazing helping and…
Mikeanidsh was amazing helping and talking me through everthing i needed he was so patient he was brilliant credit to the company
14 octobre 2026
Réponse de EQi
We appreciate you taking the time to share your wonderful experience! We are so happy to hear that our team member was patient, brilliant, and able to guide you through everything you needed. Thank you for the positive feedback.
Very patient.Kevin was helpful
Very patient.Kevin was helpful. I asked a of questions and he helped with all of them. I had no idea what I was doing so thank you.
14 octobre 2026
Réponse de EQi
We're happy to hear that our team member was so patient and helpful in answering all of your questions. Thank you so much for taking the time to share your positive feedback with us!
Very clear and patient in exClear guidanceplaining…
Very clear and patient in explaining how to go through the transfer of funds into my ISA account and how to sell from my dealing account
12 octobre 2026
Réponse de EQi
We are glad you enjoyed your experience. Thank you for your review. We are pleased our guidance made moving your funds and selling shares simple and clear.
I have requested my SAYE shares over a…
I have requested my SAYE shares over a week ago and still nothing in my account that I really did not want!
All I wanted to do was buy my share option which was available in June 2026, and then sell forwards to pay for my wifes 60th Birthday present, I really do not understand that in this digital age it can take so long.
Businesses trade and sell shares 24hrs a day, if I had taken the certificate on paper and went to a broker it would have been faster, shocking service for people who have saved over 3 years to get there proceeds, I will also be raising my concerns with my company CFO as this is totally unacceptable.
8 octobre 2026
Avis spontané
Réponse de EQi
Thank you for taking the time to share your feedback with us. We recognise how frustrating it is to experience delays when transferring your Save As You Earn proceeds, especially when you have specific plans to purchase a special milestone gift for your spouse. We acknowledge that modern processing expectations require efficiency. Our team is actively reviewing our administrative procedures and working with our processing partners to streamline these digital transfers and reduce turnaround times.
New charges, no choice, more expensive
1. Really difficult to get to a person behind the chatbot options - no phone number evident anywhere on the site. Person eventually on chat but it shouldn't be so hard to engage with you about my money.
2. Lack of ability to tailor the charging structure to individual needs. Since the change it has been more expensive for me to hold my shares in EQi ISA & not happy that I'm given a free trading option monthly in 'compensation' - I don't need that, I want lower quarterly charges. Agent not able to find a way to retain me & offer alternative to charging - EQi don't seem to mind that they may lose my business.
6 octobre 2026
Avis spontané
Réponse de EQi
Thank you for taking the time to share your feedback. We appreciate your comments regarding the difficulty in reaching a customer support representative and the frustration caused by relying solely on automated chat features when managing your finances. We hear your concerns about our communication channels and the desire for more direct access to our team. Furthermore, we recognize your dissatisfaction with our current fee framework and how the recent adjustments have impacted the cost of managing your account. We note that the included trading perks do not align with your personal investment strategy and that you prefer more flexible account maintenance options. Your experience regarding the lack of customized solutions during your discussion with our team has been shared with our management. We are actively evaluating our customer support routing to make reaching our team easier, and we are reviewing our account fee structures to better accommodate the varied needs of our investors.
The advisor was very helpful
The advisor was very helpful. She answered all my queries patiently and even gave me extra information about my account which I wasn’t aware of.
7 octobre 2026
Réponse de EQi
We're happy to hear that your advisor provided such helpful service! We appreciate you recognizing her patience in addressing all of your questions and sharing valuable details about your account.
Réponse de EQi
We are glad to hear that our team provided compassionate support and assisted you effectively during your visit. Thank you for your review.
Your colleague was patient and very helpful
Your colleague was patient and really kind and helped me through the process.
5 octobre 2026
Réponse de EQi
We're so glad to hear that our team member was patient and kind while guiding you through the process. Thank you so much for taking the time to share your positive feedback!
Very Old School - time to modernise please!
OK if you still like making phone calls and sending things by post but not suitable for most active investors. Complaints only receive automated responses. Most actions require postal forms or telephone calls, the trading website is clunky with regular issues and messages are lumped together if you have ISA and trading accounts. It is seriously behind competitors in terms of service and online platform. An ISA transfer from another provider takes months with no communication other than the automated "your query is important to us...". ISA transfers with competitors take days. Senior management needs to take a look at the competition and take urgent action.
2 octobre 2026
Avis spontané
Réponse de EQi
Thank you for taking the time to share your feedback. We appreciate your insights regarding the delays experienced with your account transfer and the overall functionality of our online platform. We recognize that relying on traditional mail and phone calls for transactions, as well as experiencing limited updates during account movements, creates a frustrating experience. Our management team is actively reviewing our digital processes, communication channels, and system features to modernize our services and bring them up to the standards our clients expect. Your comments are being used to guide these necessary platform improvements and streamline our operations moving forward.
Great customer service
Geetha was extremely patient, knowledgeable and very helpful. She ensured the issue I had was dealt with efficiently and remained on the line to follow it through to the end to ensure there were no further problems
Great customer service
2 octobre 2026
Réponse de EQi
We are thrilled to hear about your positive experience with our support team. It is wonderful to know that our representative took the time to guide you through your issue, ensured everything was resolved efficiently, and stayed with you until the very end. We truly appreciate your feedback and kind words.
Réponse de EQi
We're so glad to hear that our team member was able to provide you with excellent assistance. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Customer Experience Representative
Customer Experience Representative, Ramsiya, was most helpful and friendly in assisting me with my queries.
30 septembre 2026
Réponse de EQi
We're so happy to hear that our team member was most helpful and friendly in assisting you with your queries. We appreciate your kind feedback!
Funds Transfer
Capable competent and helpful lady, made the transaction process simple and easy
29 septembre 2026
Réponse de EQi
We are so pleased to hear that our team member was able to make your transaction process simple and easy. Thank you for your kind words!
Trader Wasanth was extreamly helpfull…
The trader Wasanth was extremely helpfull.
When I told him I was not particularly experienced he went out of his way to explain the process making the transaction both pleasant and successful.
29 septembre 2026
Réponse de EQi
We are so pleased to hear about your positive experience and that our team member provided such helpful assistance. We truly value your feedback.
Very knowledgeable.
Geetha Karikalan was very polite and helpful. She gave me all the information I needed.
28 septembre 2026
Réponse de EQi
We're so glad to hear that our team member was polite and helpful, providing you with all the information you needed. Thank you for your positive feedback!
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