Equisafety Avis 

Great tabard, adjustable. Great pockets.

I purchased the hat camera on Friday 19th sept early morning. it states on their website that the despatch time was 48hrs. By Tuesday afternoon (23rd) there was no despatch update on the shop app so I phoned them. The lady on the phone told me they were having an issue connecting the camera to the phone app after the updates and that they are getting the camera sent out today (Tuesday) and I should receive it tomorrow (Wednesday) and that she is sending it first class …. Wednesday came and still no despatch notification or tracking …. Thursday - nothing. I contacted them again Thursday afternoon, explaining the situation and what I was told. I was then told they were waiting on a phone call from China about the updates (contacting China didn’t fill me with confidence, felt like I’d bought off temu for an extortionate price) …. She then told me that failing that if she couldn’t get the camera sent out she was going to contact me tomorrow (Friday) for a refund which I thought fair enough ….. Friday came, no shipping details, no contact from them …. I emailed them Friday afternoon and phoned them numerous times and was completely ignored …. I never had and issue contacting them the previous two times … I tried all day to contact them to which I was still ignored ….. i then had to open a case with PayPal to get my money back which I received today ……. I wish I had read reviews before purchasing. It’s really bad customer service and they shouldn’t be selling products when they can’t complete orders …. If I hadn’t of contacted PayPal, they would of still had my money right now and I would of been without a product that I paid for. The lady on the phone was nice, she wasn’t rude, just full of excuses and false promises. I won’t ever purchase equisafety again, not even through a third party. …… I do generally believe that they don’t have cameras in stock and they are getting them made cheap l in China when people place an order which could take 30 days plus to even arrive in the UK. I would just avoid.

Excellent service and great product

Wonderful item even better than i expected. Fits well, breathable and so easy to ride in. Only had a tshirt on and was still warm on a chlly day

Good quality, realistic proce and speedy delivery

Great Fit, Price and Wonderful Visibility due to unique signage. Also, very adaptable to wearing different layers with two useful pockets.

I ordered a nice jacket and had it sent to France. I had to pay customs fees. But the seller sent me a wrong size jacket (S instead of L). I had the seller on the phone and was promised a right-size jacket free of additional charges but didn't get any parcel nor refund so far, and no more answer to any of my mails. I have lost a lot of money and still have no jacket in size L... Very disappointed!

Only 1 item of the 3 items ordered has been received and it is the wrong size. I have had no reply to the email I sent regarding this

The jacket is lovely sadly comes up very small, so needs to be returned. I filled in the return request online and heard nothing. Few days later I emailed, a couple of days later I jad a reply asking what I needed to return, I replied immediately but so far yet again no reply. Not great service at all.

Brilliant products that are great quality and arrived super quick.
We now have all the range from leg wraps and quarter sheets to neck straps and tabards. All lasts really well, hence we buy something new each year but haven’t had to replace a thing!

I bought a helmet from them the 30th of July and they sent it the 4th of September. Every time I called, they said they would look at it and send me an email later that day, but that never happened. Want to call this a not serious business. Don’t buy from them.

This was my first order with Equisafety and was perfect. The quarter sheet I bought was exactly what I needed, a good price and I received and prompt and very friendly service. Thank you!

Great product, thank you

Great products at great prices, especially when the shops just didn't have stock of hi Viz ,

Amazing customer service! The wrong colour vest was accidentally sent out, I called, no dramas, super helpful - correct colour was sent out along with a hat bad and a prepaid bag to send wrong colour back. Fantastic quality products.

Quick delivery. Nice fit. Really bright.

super fast&hassle-free delivery, excellent quality of the horse rug.
will definitly order again.

Lovely service great products

The first hi viz vest I ordered was too small. I was going to return it and order a larger size but my daughter had it. I oredered a larger one and had a lovely message thanking me for another order. It arrived within a few days and I’m very pleased with it