Equisafety Avis 

229
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

This company allow you to order items at a discounted price to only let you down. Having just ordered a coat in red, I was told after a week of waiting they couldn’t send my size but I cou... Voir plus

Noté 5 sur 5 étoiles

Have several of the multi coloured mesh waistcoats in different coloursways. Love the idea of different colours for different surroundings/ light Will be looking to purchase the leg wraps and shee... Voir plus

Noté 5 sur 5 étoiles

Excellent and knowledgeable staff ensured my new Gatehouse 2.0 body protector was fitted correctly. So pleased I popped in to try one on. The staff were friendly and super knowledgeable. Looking forwa... Voir plus

Noté 5 sur 5 étoiles

Recently put my little piebald coblet back into harness & he's loving it. However in low Autumn sunshine you couldn't see him clearly on our narrow country lanes. Solution - 2 Equisafety Polite nos... Voir plus

À propos de l'entreprise

  1. Magasin d'équitation

Écrit par l'entreprise

EQUISAFETY - PUTTING YOUR SAFETY FIRST Is at the core of Equisafety Limited. A Guiding force driving us to continue the safety legacy we have built for over 25 years. A world leader in technical performance equestrian high viz. The unrivalled in-house designs are created by a qualified MA technical sportswear designer, and our relentless commitment is to give you, and your horse, the very best in unrivalled design by placing emphasis on function and performance for when you need it the most. Only the highest quality technical fabric is used in our iconic designs and the construction of our apparel is unrivalled. Equisafety designs and manufactures for a number of UK Police Mounted Police units including the Metropolitan; Greater Manchester; Avon and Somerset and Northumbria.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

229 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 18 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,1

Tous les avis

(229)

67 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Do not buy hats from this company

Do not buy hats from this company. I bought a hat which didn't fit, and when looking for the returns process saw that they do not accept returns on hats, this was not mentioned anywhere in the hat listing, only in their t&c's. Postage also took over a week, with them waiting 5 days to dispatch the order.

15 août 2025
Avis spontané
Logo de Equisafety

Réponse de Equisafety

All our hats are brand new and have never been sent to other customers. We are proud of this because we can offer a 100% guarantee that when you order your hat from us, it is brand new and safe. It has not been sent out to other customers, who may have not looked after the hat as it should have been looked after.

If you buy from a retailer who will accepts hats back, you have no idea how many other customers have been sent it and sent it back, which is dangerous for the quality of the hat and possible health issues with putting the hat on many heads.
We are a company that is all about safety. As Luke states, it is clearly shown on our T&Cs. It is written on our website in 3 different places. We do not hide this fact. We are sorry that he did not read the terms and conditions before purchasing his hat that was in the sale for £80. He was very welcome to email or call before he purchased and we are sorry that he felt the need to give us a 1* review for buying a product that is 100% perfect and having to wait 5 days to receive the item that was sent out 2nd Class tracked by Royal Mail.

Noté 5 sur 5 étoiles

Great choice of colours

I have purchased from Equisafety in the past and like the quality and choice of colours available. A delivery problem was sorted out quickly and efficiently by customer service.

1 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Easy to order

Easy to order, prompt delivery. Product is good quality, zips seem more robust than some and the adjustable straps mean it fits well with or without my body protector on

12 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and quality products

My first purchase was all the way back at Blenheim in 2015 , a polite waistcoat to which I still use to this day! 10 years later and I continue to make purchases.

Nicky is extremely knowledgeable and proactive and this is invaluable for me as a customer.

I was forever a 'yellow tabard hi Viz rider ' now I'm a multi coloured convert !

The pink and Orange mesh makes these current hot sunny rides cool, comfortable and most importantly safe by ensuring me and my horse are seen, even on bright sunny days. No more blending in to the rolling green countryside

Thank you Nicky!

31 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Air hi viz

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, for sizing etc.
The hi viz fits true to size, very comfortable, hard wearing and really let’s traffic know to be cautious passing horses.
Lovely woman, company and I’ll be definitely visiting her store again soon.

I also purchased an anti bacterial dandy brush, which my boy loves, removes dust and mud perfectly, but is also soft enough for horses with sensitive skin.

8 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience from beginning to end

Great experience from beginning to end. Nicky was proactive and very helpful when the product I originally ordered was out of stock. An alternative was selected and posted in double-quick time. Arrived the next day with free gifts! What’s not to love! ❤️

5 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Item arrived without any labels on it

Item arrived without any labels on it, so difficult to know if new and authentic product. Also in the wrong box with an incorrect label. When asking for clarification it took weeks, to get a response. I appreciate they apologised for a late response but I needed to know in a timely fashion as it was a gift.

17 juillet 2025
Avis spontané
Logo de Equisafety

Réponse de Equisafety

Given 2 1* reviews for the same issue. All because of a sticker.

We sent a new Champion Riding Hat that was ordered from the Outlet Sale for £45 in a new Champion Hat box (which it normally does not come in, we only used it to protect it). The box had a different Hat sticker on it, that could have been peeling off. The customer insisted we send another cardboard box with out the sticker on it. We tried to explain that the hat did not have a box, it was stock we were selling off from the shop and that we had put it in the box for protection, that we then put in the shipping box. Not all riding hats come in boxes, for example Gatehouse send there hats in hat bags, not boxes. But we always double box them with padding when we send them out. It is a shame the customer felt the need to give us a 1* for a sticker that could have been peeled off a box.

We hope the hat fits the person she bought it for and enjoys wearing it.

Noté 5 sur 5 étoiles

Nice Waistcoat and Lightweight…

Nice Waistcoat and Lightweight Waterproof Hi Vis Jacket, there was a little issue with letter "A" in Equisafety label on Jacket, the owner solved this problem very well, quality is high, I am satisfied, very usefull item for bicycle riding. There was very fast international tracked shipping via Royal Mail 👑🇬🇧👑

18 juin 2025
Avis spontané
Logo de Equisafety

Réponse de Equisafety

Thank you for your kind words. Thank you for the photos you sent to Equisafety. You looked great!

Noté 5 sur 5 étoiles

Law 10mph

Great company to do business with, quick delivery, great customer service, bought a few items from them now, fully recommend Equisafety. Love the 10mph law air waistcoat, plus free gift horse leg boots

19 juillet 2025
Avis spontané
Logo de Equisafety

Réponse de Equisafety

Thank you for your kind words. You continued support is greatly appreciated.

Noté 5 sur 5 étoiles

An absolute joy to deal with…

Nicky was an absolute joy to deal with and super helpful with my order which was in very short supply across the country.

11 juillet 2025
Avis spontané
Logo de Equisafety

Réponse de Equisafety

Arrrh thank you for your kind words, it means alot.

Noté 5 sur 5 étoiles

Five stars

Incredibile quality and amazing customer service.

4 juillet 2025
Avis spontané
Logo de Equisafety

Réponse de Equisafety

Thank you for your kind words

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