Equisafety Avis 

Was not sure what type of body protector I needed, Equisafety really helped me when I was on the trade stand at Branham. The was perfect and I feel a lot safer riding my youngest now.

I ordered a mesh quarter sheet, breast plate and hat band as an emergency order for a BHS ride at the weekend. I placed the order on Monday and email to ask if it could be rushed through. I received an email back to say it would be dispatched that day. I was delighted when it arrived in the Wednesday as we live in the Highlands of Scotland. I would like to say a big thankyou for getting my order out to me so quickly. Great quality products and service.

Fantastic service and products. Have purchased numerous items over the years and throughly pleased with everything. Highly recommend.

You must avoid using this company. I brought the Oculos Pro 2k helmet camera for my wife as a birthday present and was very excited for her to start using it. The instructions were shocking and after 2-3 hours my wife finally managed to get it working. After mounting it to her helmet with the sticky pad attachment, and going for her first ride, we found the video to be really juddery. We reached out to Nicky who just suggested we try a different app that would allow us to turn off a setting (why is this not clear in the instructions and why should have to turn off a default setting to get the video to be smooth?!). Having tried this it then stopped working completely! We tried linking it to my phone...nothing, we tried resetting it...nothing. So we reached out to Nicky and asked for a refund, packaging the camera back up and sending it back to Equisafety.
For full transparency, In order to send it back we needed to get the SD Card out and wipe it. Turns out the camera is so poorly designed that the card doesn't come out! We had to use pliers / tweezers to get it out which damaged the top of the card. It still worked, as we plugged it into a computer and wiped it.
Shortly after it arrived back at Equisaftey the accusations from Nicky started. Customer service is clearly not in her repertoire. We were told the case was "Full of Hair" (we have a cat so it is possible a hair or two landed on the case!), that the camera was in "appalling condition" (it had been used once mounted on a helmet and then returned to the house, it was immaculate), that the use of the sticky pad had left the camera unsellable (Seriously!) and the costs of fixing it were so much that they couldn't possibly refund it. All these accusations but not one sentence on whether they had actually tested the camera to see why it no longer worked...at all.
We have advised Nicky we will be taking Equisafety to trading standards and wait, without hope, for a reasonable, professional response.

The below response shows the poor level of customer service. The response is full of inaccuracies and I have the callous and emails to prove it. The sticker was used… as it is supposed to be to use the camera properly! If the camera was in such a disgraceful condition I would like to see photos of the alleged “damage”.

Unfortunately it gets worse. Having rung Nicky to discuss in person i have been told that"she is right". Despite Equisafety having had the camera back for a few weeks now (Nicky wa son holiday for a week so we'll say she has had it for a week) and despite verbally telling me there is nothing wrong with the camera, she is now saying she hasn't had a chance to test the camera and will send a photo of the alleged "disgraceful condition", "when she has time". Nicky has now blocked my number and will not accept any calls from me to try and resolve this. i am left waiting until she sees fit to send me a photo and a report on what is wrong with the camera.
For standard products i suspect you will have a simple experience with Nicky and Equisafety, but as the numerous 1 star reviews suggest, if anything goes wrong, you will have the worst experience possible with this seller.

Received incorrect item. Emailed several times to ameliorate situation with no response.

I ordered a new high vis jacket to go on my motorcycle, Equisafety promptly sent out the order which ended up being lost by Royal Mail. Equisaftey went out of their way to try and resolve the failure of Royal Mail, this turned out to be a fruitless exercise which meant Equisafety had to send out a replacement. The new high vis vest turned up promptly, the quality of the vest is excellent, very pleased with the service offered. I do hope that royal mail pay back Equisaftey for there lost stock.

Regards
Ian.

Ordered a Charles Owen grey Hampton, Charles Owen sent the wrong hat to Nicky, they sent the more expensive Fian. She called me to ask if this would be okay and sent out the Fian, at the same price I paid for the Hampton and at a loss for herself, so I didn’t have to wait any longer. Thank you Nicky ⭐️

Fantastic range, easy ordering process and super quick delivery.
I was looking got a high vis to wear over my body protector when out of hacks.
Item arrived, really great quality, fits well and is a little more stylish than the usual high vis vests. Really like thr little pockets too.

Will definitely be ordering other items from here.

Thank you.

Well made and fits nicely and the colour combo is so nice for a change
Also they were very efficient getting me a replacement fos my choice was out of stock

Love the new POLITE exercise hi vis sheet, it has straps to put the LED lights on 5 stars 🌟

Excellent service from Equisafety, who had a product in stock that I couldn't find elsewhere. THANKYOU.

Good quality merchandise. Delivered promptly. Great range of hi viz colours.

Good product with efficient purchasing service.

I wanted a lightweight Hi Viz waistcoat to walk my dog in on a busy country road.
Equisafety had exactly what I wanted and having previously purchased a High Viz winter coat from them I was confident that the quality would be good.
Prompt delivery and as expected the waistcoat was well made from quality material. It fitted well and perfect for what I wanted it for.
Would recommend Equisafety to anyone looking for High Viz clothing.

Easy to order, extremely prompt international postage and great quality products.

Great service, item arrived on time and is good quality.

I was searching for safety gear for my sister who also drives carriages. We like the leg bands. I was disappointed that the breast collars were only in the triangle style. I used to be able to find soft fabric ones that were reflective and just went around the breast, were broader, and a larger area of bright neon. Seems your company does not make those or sell them as a single item. And most other companies I looked at were sold out.

Absolutely amazing brand! Selling items that are essential when hacking horses on roads especially in winter. Definitely recommend
This brands items could also be used for cyclists or walkers!

Amazing company they have always satisfied my orders and needs, the staff inhave spoken to have always been welcoming and helpful.

In response the the reply below that Equisafety responded to 5th March 2024.

I really dont know who is replying to these reviews but perhaps they should get their FACTS STRAIGHT!!

1) I ordered from equisafetys website - I DID NOT ORDER FROM A SHOP, my order number was 6225, ordered on the 2nd December 2019 I ordered:
Exercise wraparound rug in red/orange
Reflective Reversible inferno waterproof jacket red/orange
Reflective quilted leg boots red/orange
Totaling £173.97

I DID NOT BUY FROM A SHOP, I bought it directly from Equisafety.

2) I returned the jacket paying for the postage myself, and this was received by Equisafety on the 9th December 2019 - I have the email confirming this from Lorraine Davies. This jacket was then EXCHANGED FOR A POLITE JACKET.

EQUISAFETY DID NOT GIVE ME A FREE JACKET. - THIS IS A LIE!!!

I had paid for the jacket, it was exchanged. I have the original invoice showing I paid for the jacket.

As for being aggressive I have a copy of the 17!! emails I sent between December 2019 and February 2020. I called Nikki Fletcher Dense because she told me to return the jacket to the shop after 17 emails which clearly showed I bought it from their website! I became frustrated and said “are you being dense?”. This is not aggressive. I have the emails to prove it!! SO STOP LYING!!! I was then left with a jacket I couldnt use.
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It’s funny how it’s taken Equisafety 4 years to respond to my review. You can read my original negative review as it’s the last one on the page. “Not fit for purpose/bad customer service”.

I have copied and pasted their response below.

It appears that I was right in my original opinion of the manager being dense.

Their response proves that they have absolutely no idea what they’re talking about.

1)They did not give me a jacket free of charge as they have stated here, I had already paid for the jacket, it was an EXCHANGE. I also bought a rug for my horse as well so I spent quite a lot of money with them. Apparently that doesn’t matter.
2) I did not buy the jacket from a retailer as I have stated previously. This is why I became frustrated with the manager in the first place, because she told me had to take it back to the shop after already emailing this company for over a MONTH. The reason I became frustrated, was because I bought the jacket from WEBSITE, therefore THEY ARE THE RETAILER!!!

So I did return the jacket to the retailer!

What is also covered under the sales of goods act is that the jacket must be fit for purpose. I’ve worked in retail for over 30 years so don’t try to pull the wool over my eyes. I’ve been a manager also for many many years. I know what the law states.

Your jacket is supposed to be a winter jacket which is supposed to keep the rider warm and dry, that’s the whole purpose of it. In my instance, the zip would not stay down, and there is not a waterproof vanity skirt underneath the zip. Which you stated was due to the jackets being reversible. Therefore if the 9 inch zip goes up during a ride, which it should not do, as it should be able to withstand the tolerance of people horseriding as that is the point of the jacket. Then the person wearing the jacket with the zip undone, is going to get wet and cold. Therefore it is not fit for the purpose in which it was bought . so it is covered under the sales of goods act.

I ended up having to sell the jacket because it was not fit for my purpose, and they would not respond to my emails.

To state that they have not had any problems with this jacket that I had contacted them about is actually in consequential. Because you cannot go by other peoples experience, as my experience is individual and should’ve been treated as such. And said the manager was very rude, the only reason I became frustrated with her was because she asked me to return it to a shop when it was obvious if you had read the thread of conversations in the emails that I had originally ordered the coat from the website. She then refused to further communicate and left me with jacket I could not use.

I would like to reiterate that the normal staff within the building were very friendly and lovely and I have no issue with them.

If you read the negative reviews, you will see that I am not the only person that has had issues with the managing director being rude . Perhaps she should take stock of this and stop dealing with customers in the front line, because all she is doing is damaging her business.

I expect that they are having their business damaged by Equidry, who I have also dealt with, and bought a coat from, and their product is far superior. The zips actually stay where they’re supposed to stay, and I actually stay warm and dry and they do have a high viz version. My advice is to spend your money with them, rather than Equisafety, who have obviously decided to try and discredit everybody who has given them a negative review.