Ernest Doe & Sons Avis 36

Lawn Mower serviced recently. My service was carried out at a quoted price, engine and blade serviced. On inspection underneath heavy grass residue deposits not cleaned which must affect the lawnmower performance. I would have at least expected an underneath clean to keep mower working efficiently so at home put mower on bench and cleaned off deposits myself but surprised it was not part of the service.

I’m writing you to inform about my experience with a Husqvarna leaf blower and after sales customer service.
First fault with a leaf blower happened in the end of August, beginning of September 2023 and I took it for repairs at Ernest Doe Power in Esher, Surrey. After a month or even a bit longer, I received machine back from them. In the end of November I experienced faults again and took my leaf blower back for repairs at Ernest Doe Power in Esher, Surrey. They sent machine to another branch somewhere in Sussex.
December, January, February, March- these are four months while I have been ignored, phone calls are dismissed, messages are ignored, and I can’t use my garden machinery. There are literally no adequate updates except those times when they reply, they always are still waiting for parts.
It absolutely ridiculous. It’s so sad, that I didn’t read reviews earlier.

originally helpful when my mower went wrong and came out and fixed it temporarily and then returned with parts under warranty and replaced those and got it going well... but then took it in for first service and boy o boy what a shock. their estimate for first service at 50 hours use was twice that off two competitors .. over £600 compared to under £300. so I took the mower away and took it fifty miles to the cheaper dealer. then a bit of a sting in the tail as they charged me an inspection fee. it's their loss, they have lost a potential good customer. shame and if the directors get too greedy that will be another old business that goes bust.

Won’t use them again. Ordered a chainsaw online at which point there were two in stock. Order was acknowledged but after two days no update on shipping so email sent requesting order status ( Saturday) , no answer by pm Monday so had to phone, lady told me that one had sold online the same time as mine but the remaining one was found to not pass inspection!!! I told her I didn’t believe her, well the Company. (Stihl apparently do this check prior to despatch from factory). Seems my review is similar to others on here. Received an email the same time I called showing refund, no explanation… NOTHING. Poor service all round. Wasted 4 days when one could have been bought and received long before Ernest Doe have the time to advise my order was cancelled!

I recently sent my cylinder lawn mower to the Rochford branch for a service, they took a month to get it done then charged me £450 for the privilege, how does it take 7 hours to service a lawn mower …. Never again will i be using ernest doe… absolute rip off merchants .

Brilliant customer service from the Ernest Doe team at Wymondham . I had a few issues with a Honda mower I had purchased with the excellent help from Kevin in sales . The service team were brilliant , sent an engineer out same day , problem diagnosed and mower collected. Brilliant and very helpful service from Becky and Chris the engineer and thanks to the very helpful collection driver too , a great team !

Sharon from customer service saved the day as I ordered some wellies for a very wet holiday that I hadn't planned for. It was tight on time and she made sure they got to me. Very happy thank you.

Excellent customer service from the whole team at the Dartford Branch.
I would definitely recommend using Ernest Doe in future.

Purchased a used Glof Buggy from the Ulting Road, Maldon Branch and the service was excellent. I recently added a black roof which they ordered from the US and again everything went smoothly. Both transactions handled by Nick and he was very helpful. Happy to recommend this very customer facing branch of the company.

Like the previous reviewer, I'd give them 6 stars if I could. Saw a bodywarmer in the Woodbridge branch which was twice the quality and half the price of high street shops. They didn't have my size so ordered one in. I then was unable to pick up, so phoned them to cancel and again they were very helpful about it. I found I had a branch nearby, Esher, who reserved one for me. Picked it up and again were friendly and helpful.

Unfortunately I later discovered a pocked had not been sewn properly. Phoned them and they ordered one in for the following day - swapped over without problem. Fantastic shopping experience.

I ordered an item from Ernest Doe online which went missing when it was delivered by DHL. The staff at Ernest Doe were really friendly and helpful, following up with DHL to find out what had happened, sending me a replacement item, and keeping me updated. Thank you!

I had an issue with a pair of boots I ordered which was immediately rectified. The customer service was prompt, solution focused and fair. I would not hesitate in making future purchases. Thank you, Lynn.

Avoid. Ordered a pair of Hunter boots. After a few months the boots split. Ernest Doe said send back for a replacement. All seemed fine at this stage. Month after month went by, they would not replace until they had heard from Hunter, even though it was confirmed by Hunter the boots were faulty. Ernest Doe not willing to help. After around 6 months replacement arrived but wrong type. Ahh. So agreed a refund, many weeks later a refund was finally made but to the wrong paypal account. I can't get my money and the company says it's a system thing and refuse to help. They said they don't want to be out of pocket - but are happy for a customer to be ! Now battling to get my money back. My observation is, if you are buying anything expensive, need any customer service or help avoid. The staff are nice enough but constantly say we can't do .... because....... I have since ordered boots from another supplier but am still out of pocket.

Not great - tried to book service call for drive golf buggy was told could be 2 days later I thought great 👍 waited in all day no call, rang office told he couldn’t get through turns out number written down wrong then told I’d be rung the following week. Didn’t get a call so rang again then told the 1 engineer they have was busy with courses and holiday leave now so approx 6 weeks wait! Couldn’t even manage an apology without asking. Seem to think that because there are limited companies out there who deal with this they can treat your poorly, I’m afraid no company is indispensable so last time I use them I’m afraid.

So I had the pleasure of dealing with Serena who works at the company and she was absolutely first class in the way she dealt with my eventual order - replied back to my emails and helped me narrow my search down - the item arrived a day later - fantastic customer service and I would also say the company are very competitive in their prices too.
I will defiantly shop here again - I would give them 6 stars if I could!

I would highly recommend Ernest Doe at Ulting. They give a personal service that is very unusual to see today. Their after sales service is amazing. Great place to buy garden machines from with great back up.