Ruby UK Avis 2 358

Really good service would use them again

In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a number of calls to the company.
Delivery was an experience in itself, the poor driver - 1 guy to hand drop a unit of this size is close to abuse and although I have multiple health issues I did help him and sent him away with a generous tip.
There are no assembly instruction with the shed and the YouTube link is useless.
Anyway after a lot of effort and head scratching my team got the shed assembled on its purpose built base.
Some several months later, the ‘treated’ shiplap panels provide little in the way of weatherproofing and the shed leaks copious amounts of water and has already ruined one timber shelving unit - daylight is clearly visible through about 50% of the panels.
Please don’t waste your time believing Ruby’s promises, they are a poor company with poor product.

Helpful staff and quick delivery time
The gate was just as described and fits the bill

Excellent custom service from the start and all the way through. The picket fence I bought looks very good quality.

Great product. Good price

very good, happy with the wood

The delivery time was quick, the wood was all good quality, the price was fair. Very happy, will use them again.

The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.

Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended!

Cost and quality was a concern when buying online this company is well recommended!

Good gate. Delivered when promised.

Easy to order. Delivery in good time. Gate was great quality. Delivery driver was lovely too.

Delivered promptly but a bit disappointed with the quality

Extremely pleased with the panels. Very sturdy and well made. Would definitely buy again.

Great communication and swift delivery. I had a few questions that were quickly answered on-line.
Over the moon with product took me 3 days to put it up but well worth it.

Apart from incorrect day for delivery given, the remainder of the service was excellent.

Order was on time and free delivery from Devon to Yorkshire the chat option was very helpful so no complaints at all

Have used Ruby before and have always had excellent service from them. Deliveries are always on time and date.

Goods were well packed and good quality. Courier used were friendly and considerate. Would recommend ruby