The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Voir plus
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a n... Voir plus
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Coordonnées de contact
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Royaume-Uni
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excellent
2 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you were pleased with our after-sales service. Providing ongoing support to our customers is very important to us.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Excellent product exactly what we wanted
11 mars 2026
Réponse : Ruby UK
Hi Maxine,
Thank you for your kind review.
We’re delighted to hear that the product was exactly what you were looking for. It’s great to know you’re pleased with your purchase.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Very good service
6 mars 2026
Réponse : Ruby UK
Hi Patrick,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the service. Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Good level of detail on website and…
Good level of detail on website and quick response with sample, which made the selection process simple and efficient
4 mars 2026
Réponse : Ruby UK
Hi Mr Griffith,
Thank you for your kind review.
We’re delighted to hear that you found the level of detail on our website helpful and that the sample arrived quickly. It’s great to know this made the selection process simple and efficient for you.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Quick delivery
I ordered on a Sunday and received my timber on a Thursday.
The delivery page on the Ruby website says "We deliver nationwide, for a small fee of £35 on all orders." but the delivery fee for the 6x1 larch boards is actually £75 and I'm not in one of the "remote" postcodes. When I ordered I got an email that said "You will receive a notification 24 hours in advance of the scheduled delivery." I didn't receive any notifications. Luckily we were here when it turned up! The delivery guys were really nice and friendly and happy to carry the timber down the side of the house for me which was much appreciated!
When we unwrapped the timber it was quite soggy in the middle which wasn't a surprise having read other reviews. One piece was damaged on one edge and a few boards are not flat. Luckily it's just for building raised beds so it's perfectly serviceable.
23 mars 2026
Avis spontané
Réponse : Ruby UK
Hello,
Thank you for your detailed review.
We’re pleased to hear that your order arrived quickly and that our delivery team were helpful on arrival. We’re sorry for the confusion regarding the delivery charge and the lack of notification prior to delivery—this is not the experience we aim to provide.
We also appreciate your feedback regarding the condition of the timber. While some variation can occur with natural materials, we’re sorry to hear that a few boards were not as expected.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Everything happened when they said it…
Everything happened when they said it would happen. My contact with them was good and they got back to me when I needed a response. The product a pergola was in good shape and we put it togethor easy enough.
26 février 2026
Réponse : Ruby UK
Hi Ralph,
Thank you for your review.
We’re pleased to hear that everything ran as expected and that you found our communication helpful. It’s great to know the pergola arrived in good condition and went together without any issues.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Very easy to order and sent without any…
Very easy to order and sent without any issues or fuss!
4 mars 2026
Réponse : Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you found the ordering process easy and that everything was delivered smoothly without any issues.
We really appreciate your feedback and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Very study and well made door
Very study and well made door, resulting in being heavier than expected.
3 mars 2026
Réponse : Ruby UK
Hi John,
Thank you for your review.
We’re pleased to hear that you’re happy with the quality and build of the door. We appreciate your feedback regarding the weight, as this can sometimes be greater due to the solid construction.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
I ordered 10 scaffold planks as…
I ordered 10 scaffold planks as advertised
What i got was 4 x 1 inch rough timber
4 février 2026
Réponse : Ruby UK
Hello Steve,
Thank you for taking the time to leave us a review. I’m very sorry that the incorrect product arrived for you.
I have just sent you an email so we can get this resolved for you as quickly as possible. I look forward to hearing from you! 😊
Kind Regards
Kate
Ruby
Ruby offered good quality at great…
Ruby offered good quality at great prices compared to most suppliers with outstanding customer service from Adam. Highly recommend.
20 mars 2026
Avis spontané
Réponse : Ruby UK
Hi John,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with the quality and pricing of our products, and that you received outstanding customer service from Adam—he will be very pleased to hear your feedback.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
I used Ruby for an order
I used Ruby for an order, and selected them over other suppliers due to their promise of a short 5-7 working day leadtime. We are now about 3 weeks late with no communication about why. I still haven't received the cladding.
20 mars 2026
Avis spontané
Réponse : Ruby UK
Hello Andrew,
I’m very sorry to hear that your order hasn’t arrived.
If you could please get back to us with your order details, I can look into this and get it resolved for you as quickly as possible.
My apologies again for the delay, and I look forward to hearing from you.
Kind Regards
Kate
Ruby
Need to enclose erection details with…
Need to enclose erection details with shed, 1 part missing, but after sales service brilliant .would buy again.
4 mars 2026
Réponse : Ruby UK
Hi Nigel,
Thank you for your review.
We’re sorry to hear that the erection instructions were not included and that a part was missing, but we’re pleased our after-sales team was able to resolve this for you.
It’s great to know you would buy from us again. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Misleading statements on their website - no installation
Visited their site and asked them if their prices included installation because at the top of their website, it says "
Nationwide Delivery & Install".
When I asked if they install, they replied in their web chat, "NO, this is supply only. You would need to arrange fitting, usually with local builder / landscaper".
I asked why it states Nationwide Delivery & Install at the top of their site and they stopped the chat.
Watch this one - don't trust them.
Following your reply in which you stated, "In your specific case, as you were enquiring about a garden gate and we are based in Devon, we suggested using a local installer", you're implying that you knew where I am based. You did not. It did not come up in the conversation.
It would have been better to just come clean and admit that you only have the "install" sign to attract customers under false pretences. I have been in touch with National Trading Standards and issued a complaint against your company.
Please don't reply again. It is in their hands now and I'm sure they'll be in touch.
18 mars 2026
Avis spontané
Réponse : Ruby UK
Hello,
Thank you for taking the time to leave your feedback, it is genuinely appreciated.
I am sorry for any confusion caused during your enquiry. We do offer an installation service, however this is priced separately depending on the product and location. We are always happy to provide a full quote including installation where required.
In your specific case, as you were enquiring about a garden gate and we are based in Devon, we suggested using a local installer as this would likely be the most cost effective and practical option. Our aim is always to provide the best overall solution for each customer.
If you would still like a quotation including installation, please feel free to get back in touch and we will be more than happy to assist.
Kind Regards,
Kate
Ruby
Well made gates
I was kept informed throughout the process. Well made gates were delivered. There was a mix up with the ironwork but that was quickly resolved
26 février 2026
Réponse : Ruby UK
Hello,
Thank you for your kind review.
We’re pleased to hear that you were kept informed throughout the process and that you’re happy with the quality of your gates. We also appreciate your understanding regarding the mix-up with the ironwork and are glad we were able to resolve this quickly.
Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Mrs Lawrence,
Thank you for your kind review.
We’re delighted to hear that you found our service efficient. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Effortless purchase of a top notch gate…
Effortless purchase of a top notch gate for our garden. Instant access to help and advice and a pleasure to be able to talk to pleasant person at the other end of the phone.
3 mars 2026
Réponse : Ruby UK
Hi Andrew,
Thank you for your wonderful review.
We’re delighted to hear that you found the purchasing process effortless and that you’re pleased with your garden gate. It’s great to know you had easy access to help and advice, and that speaking with our team was a positive experience.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Does what I want
Easy to order turned up on time
Some of the notches could fit together better
But otherwise a decent product
3 mars 2026
Réponse : Ruby UK
Hi Phil,
Thank you for your review.
We’re pleased to hear that you found the ordering process easy and that your delivery arrived on time. We appreciate your feedback regarding the notches and will take this on board.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Well built and great quality and a great price. Adam is a legend
Can’t believe the quality of these gates and post for the money, they are well made and a lot sturdier than I was expecting.
Deliver in the time stated and for a reasonable cost.
Last but not least Adam is so helpful and great at guiding you!! Thank you so much.
Slight damage to the gates but I feel that was done in transit.
Will be getting more stuff from them.
2 mars 2026
Avis spontané
Réponse : Ruby UK
Hello,
Thank you for your fantastic review.
We’re delighted to hear that you were impressed with the quality and sturdiness of the gates and posts, and that you found them great value for money. It’s also great to know that delivery was on time and reasonably priced.
Adam will be especially pleased to hear your kind comments—he takes great pride in helping customers find the right solution.
We’re sorry to hear there was slight damage on arrival, likely during transit. If there’s anything further we can do to assist with this, please don’t hesitate to get in touch.
Thank you again for your support—we look forward to helping you with your next order.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Brian,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the prompt service and the quality and accuracy of the wood. It’s great to know you had a positive experience.
We really appreciate your feedback and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Great service
Have ordered products several times and quality is great and good value, delivery fast.
3 mars 2026
Réponse : Ruby UK
Hi Don,
Thank you for your continued support.
We’re delighted to hear that you’ve been pleased with the quality and value of our products across multiple orders, as well as the fast delivery. It’s great to have you as a returning customer.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.