The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
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Lisez les avis des autres
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Voir plus
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a n... Voir plus
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Coordonnées de contact
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Royaume-Uni
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excellent
2 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Ruby UK
Hi Sheila,
Thank you for your kind review.
We’re delighted to hear that you were pleased with our customer service and fast delivery. Your feedback is greatly appreciated.
We look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Steven,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the communication, prompt delivery, and quality of the goods. It’s great to know you had a positive experience with us.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Delivered on time
Delivered on time. Great quality. Kept informed of progress of order.
23 février 2026
Réponse : Ruby UK
Hi David,
Thank you for your kind review.
We’re delighted to hear that your order was delivered on time, that you’re pleased with the quality, and that you felt well informed throughout the process.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Delivery on time and notified on a…
Delivery on time and notified on a reguar basis. Items placed carefully and staff pleasant. This company exceeds on communication and the product received was quality at an affordable price. A big THANK YOU to all concerned.
26 février 2026
Réponse : Ruby UK
Hi Pratcia,
Thank you for your wonderful review.
We’re delighted to hear that your delivery arrived on time and that you were kept well informed throughout the process. It’s also great to know that our team were pleasant and handled your items with care.
We’re especially pleased that you found our communication and product quality to exceed expectations while still offering good value for money.
Thank you again for your kind words—it’s truly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Easy to deal with and reliable delivery…
Easy to deal with and reliable delivery with an ultra-cheerful and helpful driver. Reasonable prices and good quality.
27 février 2026
Réponse : Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you found us easy to deal with and that the delivery was reliable. It’s especially great to know that our driver made such a positive impression.
We’re also pleased that you’re happy with the quality and pricing. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Robin,
Thank you for your kind review.
We’re delighted to hear that you had an excellent all-round experience. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Lydia
Ruby
Great customer services
Great customer services. Fantastic updates at all times, as to delivery. Fast delivery. Great company - will use them again
26 février 2026
Réponse : Ruby UK
Hello,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with our customer service and the regular delivery updates. It’s great to know that everything arrived quickly and that you had a positive experience with us.
We truly appreciate your support and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Ordering and delivery very good only…
Ordering and delivery very good only concern how nails were put into wood
26 février 2026
Wood quality was poor
Wood quality was poor, 18 out of 78 peices of Larch which cost £1200 were unusable due to damage, customer service was good as they agreed to replace 7 of them and a edging peice with delivery the following week.
24 février 2026
Réponse : Ruby UK
Hi Jim,
Thank you for taking the time to leave us a review on Trustpilot. We’re really pleased we were able to arrange replacement lengths for you, and we’re sorry that some of the original lengths were not up to our usual standard.
I can see that the replacements have now been delivered, but if there’s anything further we can help with, please don’t hesitate to get in touch. We always want our customers to have a positive experience, and we hope we were able to put things right for you. 😊
Kind Regards
Kate
Ruby
Kept in the loop from quote to delivery
From quote to delivery I was kept in the loop with the progress of my order, my gates turn up at the time promised, although I did have a problem with the vehicle tracking, it seemed that the lorry was stuck on the m5 when actually it was outside of my drive🙃. The gates were as promised and look great on my driveway.
19 février 2026
Réponse : Ruby UK
Hello,
hank you for your detailed review.
We’re delighted to hear that you were kept well informed throughout the process and that your gates arrived as promised and look great on your driveway.
We appreciate your feedback regarding the vehicle tracking and will certainly take this on board, as we understand how important accurate updates are.
Thank you again for your kind comments—we really appreciate your support and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Great service. Great price
This was the second time that I ordered some timber from Ruby UK. First time I ordered it went very well with delivery as planned and so as I needed to get some kore timber, I was very happy to go back and order more from Ruby UK. I am sure I will be ordering more from them.
24 février 2026
Réponse : Ruby UK
Hi Matthew,
Thank you for your continued support.
We’re delighted to hear that your first order went smoothly and that you were happy to return to us for more timber. It’s great to know you’ve had another positive experience.
We truly appreciate your loyalty and look forward to assisting you with your future orders.
Kindest Regards,
Lydia
Ruby
The staff were friendly and very…
The staff were friendly and very helpful
The quality of the timber was good and delivered in good time
19 février 2026
Réponse : Ruby UK
Hi Mark,
Thank you for your kind review.
We’re delighted to hear that you found our staff friendly and helpful, and that you’re pleased with the quality of the timber and the delivery time.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Richard,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality and accuracy of the measurements, and that you found it great value for money.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Reasonable cladding supplier
We use them to supply materials for our latest garden room project. Mixed bag experience, some good and some bad things.
Good:
- good price
- short lead time
- early morning delivery
- reasonably dealt with after-sale issues
Bad:
- Some of the cladding planks were covered in mold and could not be used.
So we had to call them back and sort out the issue with the planks that we couldn't use. They sent us a replacement swiftly and without issues.
Not great that our schedule was messed up since we couldn't fit the cladding when we were planning to, but to be fair, they dealt with the issue as best as they could.
We will probably use them again on the next project.
17 février 2026
Mouldy, wet, unusable shed.
Very friendly sales team and good delivery, (although delivery truck contained many faulty returns, so guess should have been suspicious then). Shed went mouldy within a short period of time and panels are wet inside. When contacted they said other customers have had to make modifications for similar reasons suggesting design is not fit for purpose and or wood not adequately treated. They do not offer any warranty so left with mouldy, wet, leaky, unusable shed.
7 mars 2026
Avis spontané
Réponse : Ruby UK
Hi Claire,
Thank you for taking the time to leave us feedback. I’m very sorry to hear you are unhappy with your shed.
Please do reach out to us so we can look into this for you and get something sorted! 😊
Kindest Regards
Kate
Ruby
Deliv ery was ridiculously early
Deliv ery was ridiculously early. The shed is flimsy at best
16 février 2026
Réponse : Ruby UK
Hi Mike,
Thank you for taking the time to leave us a review. I’m sorry to hear that you were unhappy with your order.
I have sent you an email so we can discuss this further and get the issue resolved for you. I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Disappointing.
Timber was completely soaked on arrival. Timber was not accurately cut to the correct length the variation was wild.
19 février 2026
Réponse : Ruby UK
Hello Tom,
Thank you for taking the time to leave us a review. I'm very sorry to hear there were issues with the timber.
I have sent you an email so we can discuss this further and get something sorted for you! My apologies again, and I look forward to hearing from you. 😊
Kindest Regards
Kate
Ruby
Great quality product
19 février 2026
Réponse : Ruby UK
Hi John,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of the product. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
A great quality product and very…
A great quality product and very reasonably priced.
It appears very sturdy and well made.
Extremely pleased with my purchase.
18 février 2026
Réponse : Ruby UK
Hi Anna,
Thank you for your wonderful review.
We’re delighted to hear that you’re pleased with the quality and value of your purchase, and that it feels sturdy and well made. It’s great to know you’re extremely happy with it.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Micheal,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with your gate and that it looks great in place. It’s great to know you’re happy with its solid build.
Please feel free to get in touch if you need anything further.
Kindest Regards,
Lydia
Ruby
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