Ruby UK Avis 2 358

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.

Noté 5 sur 5 étoiles

Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Voir plus

Noté 2 sur 5 étoiles

In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a n... Voir plus

Noté 5 sur 5 étoiles

Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Voir plus

À propos de l'entreprise

  1. Magasin de rénovation
  2. Aire de barbecue
  3. Jardin
  4. Jardinerie
  5. Magasin de mobilier de jardin
  6. Quincaillerie

Écrit par l'entreprise

Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

The company is legit and deliver but...

The company is legit and deliver. I had a first delivery that went fine, but the second was disappointing. The planks were packed fine but when I opened, the planks in the middle were very wet with a lot of verdigris. I will clean it and it will be probably fine, but not nice to see... I mean, all you want when you get wood delivered is good quality, otherwise you go to B&Q.

18 février 2026
Logo de Ruby UK

Réponse : Ruby UK

Hello David,

Thank you for taking the time to leave us a review. I'm really sorry you received some lengths that were not up to scratch!

I have sent you an email so we can discuss this further and get that all sorted for you. I look forward to hearing from you! 😊

Kind Regards
Kate
Ruby

Noté 5 sur 5 étoiles

Over all service was fantastic

Over all service was fantastic, quality of the shed is really good, would definitely recommend Ruby Sheds.

18 février 2026
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Réponse : Ruby UK

Hi Kevin,

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with the overall service and the quality of your shed. It’s great to know you would recommend Ruby Sheds.

We hope to hear from you again soon.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Superb Gates and Excellent Customer Service

Excellent company to deal with. Alexandra kept me updated throughout the entire order process. Delivery was smooth, arrived on time and everything was in perfect condition. The gates look superb and are clearly very well made. I would highly recommend Ruby.

9 février 2026
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Réponse : Ruby UK

Hi James,

Thank you for your wonderful review.

We’re delighted to hear that you had such a positive experience with us and that Alexandra kept you well informed throughout your order. It’s great to know that delivery went smoothly and that everything arrived in perfect condition.

We’re especially pleased that you’re happy with the quality of the gates and how they look.

Thank you for your recommendation—it’s truly appreciated. We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Very good pleased with the product and

Very good pleased with the product and. Service

12 février 2026
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Réponse : Ruby UK

Hello,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with both the product and the service. Your feedback is greatly appreciated.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Straight forward and very quick turn…

Straight forward and very quick turn around on product, which was also made to a high standard

12 février 2026
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Réponse : Ruby UK

Hello,

Thank you for your kind review.

We’re delighted to hear that you found the process straightforward and that you were pleased with the quick turnaround. It’s great to know the product met your expectations in terms of quality.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles
Logo de Ruby UK

Réponse : Ruby UK

Hi Matei,

Thank you for your kind review.

We’re delighted to hear that you were pleased with both the service and the quality of the product. Your feedback is greatly appreciated.

Do let us know if there’s anything else we can help with.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Excellent service as usual

Excellent service as usual great communication and helpful delivery service. Delivery addressee is disabled and the timber was left exactly where asked leaving access for her wheelchair. The shadow gap cladding looks great.

11 février 2026
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Réponse : Ruby UK

Hi Mr Morris,

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with the service, communication, and delivery. It’s especially important to us that deliveries are handled with care and consideration, so we’re glad our team was able to place the timber exactly as needed.

It’s also great to hear that the shadow gap cladding looks fantastic.

We truly appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 1 sur 5 étoiles

Poorly Made Gate

I bought a timber gate from this firm. Wish I had been at home when it was delivered, I would have sent it back. Flimsy and cobbled together by some halfwit, that could not be bothered to sink in the fixing nails or drive fully in the screws. Absolute garbage, now consigned to the tip!

1 mars 2026
Avis spontané
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Réponse : Ruby UK

Hello Paul,

Thank you for taking the time to leave us a review. I'm very sorry to hear of the issues with your order.

Please do reach out to us so we can get this resolved for you; we would not want you to be unhappy with the product and would like to get this sorted! 😊

Kindest Regards
Kate
Ruby

Noté 5 sur 5 étoiles

superb quality

superb quality , excellent updates on delivery exceptional

12 février 2026
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Réponse : Ruby UK

Hi Alan,

Thank you for your kind review.

We’re delighted to hear that you were pleased with the quality and the delivery updates. It’s great to know you had such a positive experience with us.

We hope to hear from you again soon.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Nice shed but not put it up yet due to…

Nice shed but not put it up yet due to the weather, packaging and delivery was excellent.👍

6 février 2026
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Réponse : Ruby UK

Hi Mr Barkle,

Thank you for your kind review.

We’re pleased to hear that you’re happy with the shed so far and that the packaging and delivery met your expectations. We hope the weather improves soon so you can get it set up and enjoy it.

Please feel free to get in touch if you need anything during installation.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Solid gate good communication about…

Solid gate good communication about delivery price reasonable…

6 février 2026
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Réponse : Ruby UK

Hi Alex,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality of your gate and that you found the communication and pricing to your satisfaction.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Delivered on time

Delivered on time - driver carried shed session to right position and when I erected it everything was there included. Great value

11 février 2026
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Réponse : Ruby UK

Hi Chris,

Thank you for your kind review.

We’re delighted to hear that your delivery arrived on time and that our driver was able to position the shed for you. It’s great to know everything was included and that you found it to be great value.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Great service

Great service, quick delivery and excellent products

11 février 2026
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Réponse : Ruby UK

Hi Les,

Thank you for your kind review.

We’re delighted to hear that you were pleased with the service, quick delivery, and the quality of our products. Your feedback is greatly appreciated.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

A good company to deal with.

Good communication and on time. Very efficient.

5 février 2026
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Réponse : Ruby UK

Hi Geoff,

Thank you for your kind review.

We’re delighted to hear that you were pleased with the communication and that everything arrived on time. It’s great to know you found the service efficient.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Top quality products

Top quality products, easy to order and delivered quickly.

4 février 2026
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Réponse : Ruby UK

Hi Kristofor,

Thank you for your kind review.

We’re delighted to hear that you found the ordering process easy and that you were pleased with the quality of the products and quick delivery. It’s great to know you had a positive experience.

We’d be glad to help with any future projects.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Good samples

Good samples. Good service

9 février 2026
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Réponse : Ruby UK

Hi Pat,

Thank you for your kind review.

We’re pleased to hear that you were happy with the samples and the service. Your feedback is greatly appreciated.

We hope to assist you again in the future,

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Purchase of gates the easy way

Very efficient company to deal with, double checked with me after I placed the order by email by very polite sales person, kept me informed of the production of the gates , spot on with delivery and time, delivery guys were brilliant.

9 février 2026
Logo de Ruby UK

Réponse : Ruby UK

Hi David,

Thank you for your wonderful review.

We’re delighted to hear that you found our service efficient and that our team took the time to double-check your order. It’s great to know you were kept informed throughout production and that delivery was right on time.

We’re especially pleased to hear your kind comments about our delivery team—they’ll really appreciate it.

We truly value your feedback and we hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby UK

Noté 5 sur 5 étoiles
Logo de Ruby UK

Réponse : Ruby UK

Hi Simon,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the shelves and the customer service. Your feedback is greatly appreciated.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Noté 5 sur 5 étoiles

Received gate

Received gate, exactly as I wanted thank you

6 février 2026
Logo de Ruby UK

Réponse : Ruby UK

Hello,

Thank you for your kind review.

We’re delighted to hear that your gate is exactly as you wanted. It’s great to know you’re happy with your purchase.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby UK

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