The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
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Lisez les avis des autres
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Voir plus
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a n... Voir plus
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Coordonnées de contact
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Royaume-Uni
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excellent
2 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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All pretty good!
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Product looks good but not fully tested yet.
19 mars 2026
Réponse : Ruby UK
Hello,
Thank you for your review.
We’re pleased to hear that you found the ordering process straightforward and the pricing fair. We apologise for the confusion with the delivery quantities, but we’re glad our team was able to respond promptly and assist.
We hope the product meets your expectations once fully in use. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Rekha,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with both our customer service and the product. Providing a high level of service alongside quality products is very important to us.
We truly appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hello Simeon,
Thank you for taking the time to leave us a review. I’m so sorry to hear that this was only a 1-star experience for you!
I have just sent you an email so we can discuss this in a bit more detail and get it resolved for you. I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Chewed boards
Ordered 55 planned boards 15 of the boards had chewed faces that were far from a planned finish. Most of them had at least one poor surface. Less than ideal as a cladding face
13 mars 2026
Réponse : Ruby UK
Hello Jon,
Thank you for taking the time to leave us a review on Trustpilot. I’m very sorry to hear that this was only a 2-star experience for you.
I have just sent you an email so we can discuss this further and get everything sorted for you! My apologies again that the delivery was not up to scratch.
I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Réponse : Ruby UK
Hi Adrian,
Thank you for your review.
We’re pleased to hear that you were happy with the service and delivery, and that you’re satisfied with the product.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Alan,
Thank you for your kind review.
We’re delighted to hear that you were pleased with both the quality of our service and our products. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hi Terry,
Thank you for your kind review.
We’re pleased to hear that you were happy with the quick delivery, clear communication, and the quality of the product. Your feedback is greatly appreciated.
Kindest Regards,
Lydia
Ruby
Excellent service
Excellent service . Looks like an extremely good product . Haven’t yet placed my order but will be going ahead 👍
11 mars 2026
Réponse : Ruby UK
Hi Mr Taylor,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the service so far and that the product looks to be a great fit for your needs. We look forward to receiving your order and assisting you further.
If you have any questions in the meantime, please don’t hesitate to get in touch.
Kindest Regards,
Lydia
Ruby
Réponse : Ruby UK
Hello.
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the product and that the delivery process was seamless. It’s great to know you had a positive experience with us.
We really appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Good quality timber
Easy to make contact by phone, helpful and local to me, expected a bit quicker delivery but not real problem, otherwise will definitely use again, good quality timber.
10 mars 2026
Réponse : Ruby UK
Hi Stewart,
Thank you for your kind review.
We’re pleased to hear that you found it easy to contact us and that our team was helpful. It’s also great to know you’re happy with the quality of the timber.
We appreciate your feedback regarding delivery times and will certainly take this on board. We’re glad this did not cause too much inconvenience, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
First class service as always
10 mars 2026
Réponse : Ruby UK
Hi Mr Palmer,
Thank you for your continued support.
We’re delighted to hear that you received first-class service once again. Your feedback means a great deal to us, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Delivered on time
9 mars 2026
Réponse : Ruby UK
Hi Mark,
Thank you for your review.
We’re pleased to hear that your delivery arrived on time. Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Very slow delivery - but gate was very good
Updated review following resolution with company and fitting gate: The gate was of good quality and fitted well. The missing item in the delivery was refunded - and the shipping fee was also refunded as an apology for the slow delivery. Review has therefore been changed from 1 star to 3 stars.
Very slow delivery. Took almost two weeks to deliver from the time we were originally told the gate had been dispatched (when in fact it hadn’t been sent out). And when it was eventually delivered (today) part of the order was missing. This has now been taken up with Ruby customer services for hopeful resolution.
12 mars 2026
Réponse : Ruby UK
Hello Chris,
Thank you for taking the time to leave us a review. I’m very sorry for the delays you experienced with your order and that this resulted in a 1* experience for you.
I know we have already spoken regarding the issues and sorted a resolution, but if there is anything else at all we can do, please do let us know.
We always have the best of intentions and truly hope we can make this experience a little better for you moving forward. 😊
Kindest Regards
Kate
Ruby
Réponse : Ruby UK
Hi David,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the product, pricing, and prompt delivery. It’s great to know you had a positive experience with us.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
No feed back…
Have sent the £250 required for a site visit on the 12th March , have text and phoned chasing up the site visit, it is now the 27th March and I still haven’t been contacted with a date for a site visit
12 mars 2026
Réponse : Ruby UK
Hi Jeff,
Thank you for taking the time to speak with me yesterday regarding your site visit date! I’m really glad we could get that all sorted for you. 😊
My apologies again for the delay!
Kindest Regards
Kate
Ruby
Excellent item
Asking questions before ordering the customer service was excellent very informative.
Kept me informed of the order when delivery etc. the delivery men were very good helpful with where to put the item.
Very pleased with the quality of the goods very sturdy looks brilliant.
6 mars 2026
Réponse : Ruby UK
Hi Vicky,
Thank you for your wonderful review.
We’re delighted to hear that you found our customer service helpful and informative prior to placing your order, and that you were kept well informed throughout the process. It’s also great to know our delivery team were helpful on arrival.
We’re especially pleased that you’re happy with the quality and sturdiness of the product, and that it looks great in place.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Good quality hardwood gate at a good…
Good quality hardwood gate at a good price. Efficient order and delivery.
6 mars 2026
Réponse : Ruby UK
Hi Martin,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of your hardwood gate and that you found the pricing competitive. It’s also great to know that the ordering process and delivery were efficient.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Great kit from Ruby
Ruby have a very good product range which can be tailored to fit your requirement. I ordered a Pergola, was kept well informed throughout their production process and received a kit of high quality. At writing I am yet to build but they provide a good build guide.
9 mars 2026
Réponse : Ruby UK
Hi Peter,
Thank you for your detailed review.
We’re delighted to hear that you were pleased with our product range and the ability to tailor your pergola to your requirements. It’s great to know you felt well informed throughout the production process and that you’re happy with the quality of the kit.
We’re also glad you found the build guide helpful, and we hope the installation goes smoothly. If you need any assistance during the build, please don’t hesitate to get in touch.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Quality products
Super quick delivery excellent staff when information was needed
Quality product
11 mars 2026
Réponse : Ruby UK
Hi Carl,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the quick delivery and found our team helpful when you needed information. It’s also great to know you’re happy with the quality of the product.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Good quality product
6 mars 2026
Réponse : Ruby UK
Hi Joel,
Thank you for your review.
We’re pleased to hear that you’re happy with the quality of the product. Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
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