Erth Labs Avis 

where is my order i ordered on july 6 so whats up

I would highly recommend NOT ordering from Erth! There's a hidden subscription and once they send your next order, they will not give you a refund. I had to have the charges disputed by my bank.
They don't have a customer service number so there's the first red flag!

I ordered this product on July 2..it is now July 24 and I am yet to receive the item...very disappointing.

I ordered some products and till this day I have not received them. They are just a bunch of scammers don’t buy from them

I made a mistake of judgement with This Company. Placed my Order July 1, 2026 and today July 24, 2026 I received a tracking number informing me product is leaving China. Now I am more concerned if this product even arrives someday; will it be safe to ingest! I am starting to consider I made a donated 50.00 not a purchase of trustworthy goods. I presently and in the future will definitely not trust Shopify or any other website without consulting TrustPilot.

still haven't received product

I email them and told them I wanted to cancel my order because it had taken extremely long to get to me. I had ordered from another company. So what did they do send my order anyway without reading the email I sent them. Never again will I order from this company

Still haven’t received my order from July 1st—then an email on July 14th stating you messed up my order and now it’s July 23rd and still nothing. So if I could I would give you a big ZERO,
Tomi

Absolutely the worst company I have ever dealt with. To start after 3 weeks of e mails promising me my order and apologizing for mistakes, I still have not received my order. When I respectfully requested a refund I was denied. Due to the fact for the third time my order has been shipped to a different dispatch facility. I have request a phone call multiple times !!!!!!1 That as hopeless as receiving my order. everything I have read on the website for 24/hour support is a lie and garbage. I strongly suggest you find a better coffee company with honesty and integrity. Now I have to do a request through my card company. Please !!!!!!!11 NOT MAKE THE SAME MISTAKE I DID AND ORDER COFFEE FROM THIS COMANY IT IS A HOAKS !!!!!!!!!!!!!

I ordered this product several weeks ago and still have not received anything? I then received an email from Erth with an apology and a 40% OFF offer for my next purchase.
Problem.....I have never received any product? If your shipping system does not work you need to get it figured out. At this point, I would like a refund and drop the entire order.

Apologies for my frustration but this is not good service or follow up.

I had used 2 bags of Ryze but after trying Erth, there was no comparison. Its so much better.

Ordered July 2 and today is July 23rd and I’m still waiting for my start up order and additional bag. I hope your product meets my expectations or I will cancel my subscription!

After multiple attempts to cancel the additional orders that I did not want and asking for a full refund, they keep saying I can cancel at any time, but their site will not allow me to cancel or change anything. Their product made me sick.
Delivered June 16th
Requested a full refund July 14th: I heard back from Rachel Peake | Head of Customer Satisfaction.

This company has the worst service ever. I have yet to receive my product , ordered July 5th and I have asked for a refund 5 times plus the cancellation of any further products and i can’t even get that. Don’t order from this company EVER

Product is great. After my initial order, I ordered more and have not received it yet. Got an email saying my order was sent to a distributor that was out. Was promised it was taken care of but still no product.

Iam having a difficult time canceling my subscription and my account won’t delete

Customer Service is fantastic. They respond quickly to emails and resolve questions/ issues promptly. Very professional.

Awful scam company. I did not go ahead with the last step on order but they charged me and they did not reply to 4 emails that I sent asking to cancel the order. They also autoshipped another order after my 3rd emails saying I needed to cancel autoship. Their product is also garbage. Tastes like wood and didn't have any positive impact.
I comment on their social media everytime I see an add to earn people about this scam company.

I ordered my package on July 2 or third I still have not received it. It’s 24 July. No shipping information and I got an email saying that it would be mailed out in 3 to 4 business days around around 12 July I still haven’t received anything no email no nothing. There’s no phone number to contact anybody when I’ve emailed customer service. I have not gotten anything back since not a response. Just the one email telling me that if I buy again, I’ll get 40% off. Why would I buy again if I haven’t gotten the original product that I purchased?