Escapelounges Avis 56

If you’re going to the Stansted Escape lounge I wouldn’t bother. It’s been moved to near the gates for long-haul flights, so if you fly Ryanair/easyjet etc it’s of no use to you.

It’s also offering very little, no hot food, very little cold food.

I would not recommend going here, even if it’s ‘included’ with other options as a bundle package and certainly do not pay the £20-40 for a guest pass.

John Smiths advertised on the website but not available, lady said thats the other bar. Guinness managed to get 1 cold one then the other not refrigerated. (Warm Guiness).The staff weren't that helpful either .Lady who checked us in was nice but the others not so .Personally I prefer the old Aspire lounge ,this was trying to be up market but failing desperately. Food was OK. Sandwiches were a bit stale . Not value for money . This was Bristol Airport.

A sad example of people pretending this is a VIP service, I’m a frequent traveller used this lounge for years , it now supports all the old T1 lounge traffic so it’s full , the poor staff can’t deal with the volume and the poor customers who paid to access soon realise that the exorbitant entry fee would have been more well spent at one of the food vendors outside the lounge . I get access for free but choose to have a nice coffee outside where it’s actually more peaceful. Do not buy entrance it’s like an IKEA cafe on its busiest Saturday. This is not an executive lounge .

Just in the airport now. Rude staff told we are full ish to capacity Go and scan outside if we can get you in we call you. Not even a thanks. Customer service ? This would be a great place to show your staff how not to do it. We had Amex plat so access should be straight in.


I feel sorrry for him he needs a holiday or a p45

We booked the lounge then over 30 days later they were fully booked that date. We had booked 120 days plus in advance.

Our son suffers from severe autism so we use lounges to help him and out family.

We don’t want special treatment but why let us book if the lounge isn’t available.

Now we’ve made a compliant and no response. Nothing. No communication.

⸻

⭐ 1 star

My confirmed booking at the 1903 Lounge at Manchester Airport was cancelled due to overbooking, which is entirely within the company’s control and completely unacceptable. Customers should not be penalised for poor capacity management.

Although a refund was issued, the only “compensation” offered was a 20% discount valid for 12 months, which is effectively meaningless to me as I will not be travelling again within that period. Offering a time-limited discount after cancelling a confirmed booking due to your own error is not reasonable or proportionate.

Cancelling a confirmed service in this way demonstrates a clear lack of reasonable care and skill and caused unnecessary stress and disappointment immediately prior to travel. The response from customer services has been inflexible and dismissive, showing little regard for the inconvenience caused.

I would strongly advise others to think twice before booking, as even confirmed reservations clearly cannot be relied upon.

Its 6:30am and its like a disco in the Escape Lounge at Edinburgh airport. You ask the lovely staff to turn it down or off and they say they can't. Why would anyone find a disco at 6:30am relaxing. It's just ridiculous.

There were two queues to get in even though we booked in advance. Gone is the fresh bread, instead they have the cheapest of cheap bap rolls. The jam and marmalade is awful too making the supermarket basic range seem like pure luxury. The coffee machine has been out of action for months. Instead guests can enjoy the experience of dipping their teaspoon into a catering-sized tin of Nescafé. The Escape Lounge experience is one I could no longer recommend. Their offer has been value-engineered to the point of extinction. I feel for the staff that work there.

Missed my booking due to the sheer incompetence of Manchester Airport customer services.....failed to reply to emails, texts and social media.....AVOID

Travelling from East Midlands and looking forward to a relaxing time before the flight, only to find the lounge closed from 10.00 am. Absolutely ridiculous

Tried to book in advance to use london Stansted Escape lounge with my Priority Pass. Told lounge is fully booked. Yet when trying to book the lounge direct, it allows booking at £41 each! What a scam!

They say the Lounge has been closed, but a temporary one is next to gate 37, this is untrue, its only for BA passengers and they will say they have no availability

The blurb for the Escape Lounge describes it as somewhere to enjoy a more peaceful environment to start your journey. Perhaps it would be were it an adult only experience. As it is forget it. Screaming toddlers , noisy kids, you may just as well stay in the free waiting area. Food and drink fine, spoilt by the clientele.

We visited the Escape lounge at Bristol airport. Such a disappointment. Reception couldn’t find our reservation and blamed the airport as we had booked through Bristol airport’s site. They charged us a further £110 though they saw the confirmation email, but suggested we subsequently cancelled the booking. The bar had only a rose prosecco when we arrived and it was completely flat. There are only three ‘unisex’ lavatories (the old lounge was much better equipped), including an accessible one. One was out of order so there were queues all the time. When I eventually got there, there was no toilet paper and the waste bin was overflowing. There was quite a limited choice of food and overall this was not a pleasant experience.

Very poor service. Staff are very slow to book you in, IT seems to not work every time I’ve been and all they do is blame how many people there are in the airport. Don’t seem to appreciate all the people are actually customers. Food is poor, room is dirty and always too hot. Drinks are fine and plug sockets work.

Whilst the experience on the day was excellent having been charged twice by mistake once via Dragonpass and once by the lounge one payment was promised to be refunded and indeed appeared to be processed with a credit card slip stating refund agreed handed to me yet no refund being paid - it is now a month since my visit and despite raising it with customer services and providing the evidence a refund has been refused and my emails now ignored

Saw the lounge on the airport website, thought why not.
Looked nice from the web page and noted all their rules regarding dress codes etc.
When we got there it was clear that they care not for enforcing their own dress codes.
The food was basic and the lounge was not as nice as the website made out. Basically just paying for comfier seats and a bit of space.
For the price you pay I wouldn't use it again in a hurry

I'm trying to book two passes on 4th Sept around 12.00 but even though I have both Dragon Pass and Amex Priority pass it isn't allowing me to book as it says you are full !
However if I book directly with you and pay £92 amazingly you have space .Explain why this is fair and what you are going to do to resolve this matter as we have already purchased 10 passes to use this year and it's 3 weeks until our trip

We have Dragon passes through our Barclay Insurance and also Priority Passes through our American Express card. Last year we were able to pre book the lounge at Bristol airport for 3 people without issue. However, this year have we repeatedly tried to pre book the lounge since January, for our holiday in August but have been unable to. We have even spoken to Dragon Pass directly but they could not do anything. There is no guarantee that we will be allowed into the lounge now and judging by the other reviews we will be turned away. However, after contacting the lounge at Bristol Airport, apparently if we want to book directly with them at a cost of £50.00 per person, then low and behold there is tons of availability!
Why would I want to pay to use this service when I already pay a small fortune for my Barclays Travel Pack and my American Express card? What is the point in paying extra to have these perks when you can't use them when you need to? We only go away once a year so this is pretty pointless. Very disappointed and disgusted with both Barclays and Priority Pass!

Siamo arrivati e ci hanno detto che avevamo 26 perdone davanti, e che avremmo dovuto metterci in lista e aspettare 30 / 60 minuti.
Dopo 60 minuti di attesa ci hanno detto che le persone davanti a noi erano diventate 57 (!!!) e che c'era un'altra ora e mezza da aspettare.
Una presa in giro!