Essential Foods Direct Avis 

the packaged meat was delivered unfrozen and messy.
However, the meat received is very good quality.
Please improve delivery method, perhaps in a Styrofoam cooler.

Meat got to my house rotten! I sent an email and I did not receive a response!

Meat was thawing out by the time it arrived and dry ice was gone. One of the hamburger packs was split open as well.

I love the meat itself. Truly, the only misgiving I feel the packaging should be colder and perhaps even smaller.

I was grateful to Essential Foods. The first order came packaged loosely and UPS delayed the order. When it arrived the ice had melted and the meat wasn’t eatable. I reached out to them and they immediately refunded the entire order, even the shipping and replaced the entire order. The second package arrived and it was double boxed with ice inside and out. The meat was frozen solid. Very pleased that the second time came out the right way and that they made good on the deal. Thank you !

I am giving a 3 star for my purchase. The reason why is as follows. Although everything arrived froze and packaged well however, every package of meat that I've thawed for use I found that there is a slice in the packaging. Causing the juices will spill out of the package and all over the place. Not sure if this is done purposely or an oversight at the time of packaging.

Reply from Essential Foods Direct
3 hours ago

George- our sincerest apologies for your experience. Please verify you got your new package. Thank you and we hope to build back your trust.

I have not received a new package, now was I advised one was shipped. If one was shipped, please supply a tracking number.

Horrible and disgusting! The order came in a thawed and melted box with most of the meat warm. The dry ice was all melted and wet the interior of the box. Some packages leaked and there was blood inside the box. Due to my cancer I cannot risk getting sick off spoiled meat. So the whole order went to waste. I tried contacting business. All emails and calls were unanswered. As of today 11/06/23- the company just now reached out over 2 weeks later and I emailed the hello@essentialfoods email. UPDATE: As of 11/14/23- After obtaining the corrected email address from the company, they sent us a box of a similar order. We appreciate them trying to correct the problem, but the dry ice again arrived completely melted. However, this time most of the items were still frozen. The meats that we did keep and tried were good.

Food arrived defrosted.....No dry ice insig

I didn't know when the package arrived, so I believe it sat on my steps for a day and the product is spoiled

You did not put my whole address when you shipped with ups. So it was delayed so I ask ups to return to sender. Because meat would of been bad by the time I got it. So please return my money.

Your delivery took to long my meats where almost defrosted

Came complete thawed and stuck.
Want a refund back for 197.98

I wrote to your company the minute I received my package! It was a box of meat that did not have any ice in it and don’t know how long it was traveling before it got delivered to me. The meat was brown color on some of them like the steaks. The blood was running down on other meats and one of the packages had a slice ripped open. I was disappointed and I don’t know if it’s any good. My daughter immediately put it in the freezer not knowing if it’s good or not. She was more upset than I was! I would like a refund immediately! If you want your meat back, please send me an appropriate packaging box because no ice was in the box and was ruined.

Loved the variety. So far have only eaten some porkchops and the bacon. Definitely looking forward to the steaks.
The only reason I didn't 5 star it is because 2 of the pieces of the filet migones are literally 2 bites worth. I would give up the links or even one of the hamburger options to get a bigger portion.

My package was delivered with no dry ice in the box. I had multiple sealed packages that were tore open and beef hotdogs were cut in half. Only the hamburger were in a carton the rest of my meat was just thrown into the shipping box. I was giving them a 1 star review. However after contacting customer service I am changing my rating to 4 stars because they agreed to ship me another order. They were very quick to rectify the issue with my order. I am happy with the response I received.

These products have a fresher taste than that purchased in the store. I really like that the products are individually wrapped. This reduces wasting food - you can cook one portion or several as needed.

All of the ice was melted and meet was brown tried to contact you them , but no one ever got back to me

Spoiled foods request refund

When I received this order, I had to sign for it at my front door. When I opened it, the dry ice had dissipated and the burgers and filet mignons were warm and I had to toss them. I would not have used UPS for shipping as there are a number of handoffs in non-refrigerated trucks. FedEx Next Day would have prevented this.