Essocard Avis 13

The Activate Card is so burdensome and clumsy. For all 'support' they tell to use the Chat Function. Went through extremely basic card & instruction errors only to be told after 45 minutes to email them. The support is as poor as the process.
I applied, got the card. Can't do anything with it, can't get support to resolve it. No human contact permitted. It's going in the bin and I'll now avoid Esso.

Easy way to save around £1.20 on every tank - easy to set up and use and money gets taken from the linked card a few days later with a receipt sent via email. Really easy and works very well!

Nasty company stay away. Not worth the pittance you’re supposed to save

I have been a customer of the Esso Card (WEX fuel card) for some time, but my overall experience has been extremely disappointing.

From the beginning, I used the card very little, mainly because it simply wasn’t competitive compared to other fuel cards like Tamoil and Q8. Top-ups with credit card were not free, there were no meaningful incentives or discounts linked to the amount loaded, and in my area the Esso fuel price was often higher than at other stations. In short, it was a card I kept only for emergencies, when there was no other option to avoid running out of fuel.

Despite this limited usage, I was repeatedly contacted by phone and email by their agents with insistently repeated requests for feedback. I gave my feedback several times, always saying more or less the same things:
• make credit card top-ups free, as competitors do;
• introduce real discounts based on the amount topped up, like Tamoil and Q8;
• create a simple, dedicated app to manage the card;
• stop investing in pushy sales calls that add no value and instead improve the actual conditions of the service.

However, I never had the impression that my feedback (or that of other customers) was really taken into account. The same questions kept coming back, as if nobody had read or understood my answers.

Then, quite suddenly, I received a communication that my cards would be cancelled due to inactivity. When I tried to log in to the platform to check my account and any remaining balance, I couldn’t access it. The password reset function did not work (no email ever arrived), and when I wrote to customer service I received no reply at all.

In conclusion, my experience with the Esso Card / WEX service has been a total disappointment: an uncompetitive product, intrusive and repetitive contact from agents, ignored feedback, poor digital tools and, finally, unilateral card cancellation followed by technical issues and zero customer support. Based on this, I cannot recommend this service.

They are painfully useless

Peccato scrivere questa recensione: per la Signora Lorena,sarebbe il caso di prendere dei provvedimenti. Maleducata con i clienti ma anche con i colleghi. Esso di Melegnano, sono cliente fissa ed è davvero un peccato che a causa della signora,il punto Esso stia cadendo in basso...perché il resto del personale è cortese,disponibile e molto simpatico. Sono davvero dispiaciuta,perché ogni volta che c'è lei,è davvero penoso. A mio parere distrugge quello che di buono, costruiscono i suoi colleghi

Carta Europe che non funziona fuori dall'ITALIA.
Ho provato 10 volte a chiamare ESSO, ho parlato con 10 operatori diversi, nessuno mi sa dire come mai non funziona in Spagna (in partnership con Shell, che mi dicono sia attiva). Mi fanno aprire segnalazioni via mail e poi spariscono. Pessimi. Hanno perso l'ennesimo cliente, ma com'è possibile che non sanno quello che fanno e gli accordi che hanno con le altre compagnie??

I have a Blue Light Esso card and was embarrassed on Tue 1st Aug that it was rejected twice at the till. With a large queue the attendant told me it was due to non payment of a bill. I phoned Esso card when I got home who confirmed I had paid well on time but they would pass me to Blue Light who were busy aypt that time but promissed a callback. No call back so I put a ticket in on Wednesday and no answer so then emailed customer service still no answer. The Blue Light card is an excellent card but customer service sadly lacking. I am out of pocket, embarrassed but most of all disappointed.

Even more confused by response from Blue Light! Who told me that they don't deal with issues on Esso Card, completely opposite to whst I was told. When I spoke to Esso Card on the phone the lady told me she couldn't desk with Blue Light Esso Card issues and as they were busy would get them to call me back.

Have made it easy cancelled Esso Card as even with discount the most expensive petrol locally.

Ricevuto tutto molto velocemente; purtroppo registrazione impossibile (il sito dice che i dati sono errati). Un addetto all'assistenza mi dice che forse dovrei provare con computer non Apple. Ho installato altri due browser ma la storia è sempre la stessa.
Da una Esso mi sarei aspettato altro.....
Penso che butterò via la carta, prima di avere problemi con pagamenti, ecc. Sconsiglio vivamente,

dopo esperienze meno felici con azienda concorrente ,muovendomi su internet ho richiesto la mie carte aziendali alla esso card .tutto è arrivato in maniera veloce e tempestiva. card e poi pin e password. tutto in maniera celere .abbiamo bonificato e il giorno dopo nella pagina online era già tutto caricato. abbiamo effettato i nostri primi rifornimenti e ci siamo trovati benissimo a livello di logistica . tutto perfetto e molto funzionale. Pagina on line molto semplice e intuitiva da utilizzare Grazie al gruppo Esso perché riusciamo a lavorare tranquillamente... e in tranqilla sicurezza per i nostri dipendenti

servizio pessimo, ti bloccano le carte senza nessuna spiegazione reale, forse perchè ti vogliono rifilare una carta prepagata!!

Terrible experience. Lots of hidden charges and monthly fees not clearly stated.

I had to cancel the card today because I've realised in the last 12 months I've been charged more than £250 in admin fees (for buying their fuel!)

A legalised scam

Carburante non erogato ma euro della Esso card presi