I sold some very high end Italian red wines to these folks. I was given a fair price. Better than two other companies I tried to do business with. While there I was able to pick up a very good Caberne... Voir plus
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Lisez les avis des autres
First off, these guys are super responsive and fast. Sold my wine to them, prices were fair but more importantly, they were really transparent with HOW they appraised the value of my collection. I con... Voir plus
Delivery was scheduled for 12/20/2022. Today is 1/2/2023 and the wine still hasn't been delivered!! Don't use FedEx as an excuse; you should have taken everything into account before shipping my wine.... Voir plus
the actual direct contact with a call from your company to rectify a situation. speaking to a live person and he was very professional and cordial and made me want to deal with your company more. ve... Voir plus
À propos de l'entreprise
À propos de Estate Wine Brokers
Écrit par l'entreprise
Find your next bottle of fine wine at Estate Wine Brokers.
With over 30 years of experience buying and selling rare bottles, you're sure to find something you'll love!
From Bordeaux & Burgundy to Piemonte & Toscana -- our selection is unmatched.
Interesting in liquidating your wine cellar? We'd be happy to provide you with a fast and fair quote.
With over 30 years of experience buying and selling rare bottles, you're sure to find something you'll love!
From Bordeaux & Burgundy to Piemonte & Toscana -- our selection is unmatched.
Interesting in liquidating your wine cellar? We'd be happy to provide you with a fast and fair quote.
Coordonnées de contact
306A E 3rd St, 78701, Austin, Etats-Unis
- (512) 501-1536
- team@estatewinebrokers.com
- estatewinebrokers.com
4,5
Excellent
204 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Customer service is amazing
Customer service is amazing. My special bottle of wine was a huge success! I’m so thrilled!
30 mai 2023
Easy order with great communications.
30 mai 2023
Seamless and on time
from placing the order to receipt of properly packaged bottles the EWB experience was seamless and on time
30 mai 2023
Requested ice pack before delivery to…
Requested ice pack before delivery to Houston recently. Showed up with no ice pack.
30 mai 2023
I made a small mistake on my order
I made a small mistake on my order, which I caught right away and messaged about. They got right back to me, helped me fix it, and were super nice!
24 mai 2023
2010 Barbaresco
I ordered the 2010 Barbaresco. My cart said ‘Barbaresco’, the three emails regarding delivery updates said Barbaresco, BUT, what was actually delivered was a Barolo.
I specifically ordered the Barbaresco to replace a bottle in my brother’s wine cellar. He and I had discussed this purchase of Barbaresco, and then when he got the Barolo he was 1. disappointed in me
2. dissatisfied with the delivery
Score 1 star for Estate Wine Brokers
Very dissatisfied, would not recommend this wine broker.
However, after I contacted EWB to complain and told them how my experience with them was below standard, they did offer to try and fix it. However my brother rejected their offer as unreasonable. He did not want a stranger stopping by his home.
That said I raise my rating of EWB to 3 stars. They offered one solution and it was not enough.
1 mai 2023
Réponse de Estate Wine Brokers
Anna we are still happy to make this right. Our multiple conversations with you and your brother made no mention of your indications above as hand delivering being unreasonable. The recipient indicated he was indeed satisfied with the Barolo as the price of it is much higher than the Barbaresco. We will reach out again to make this right.
Personal attention
Had problems placing an out-of-state order so I left a message requesting assistance. Response came very quickly and changes were made allowing me to place my order. The wine arrived well packaged and was exactly what I had ordered. THANK YOU!
1 mai 2023
Réponse de Estate Wine Brokers
Thank you for your business!
Réponse de Estate Wine Brokers
Thanks!
Going above and beyond
Pablo accommodated my travel schedule to Austin to let me pick up the wine I purchased. It was greatly appreciated.
1 avril 2023
Réponse de Estate Wine Brokers
Glad we could make it all work!
Réponse de Estate Wine Brokers
Thank you for your business!
Réponse de Estate Wine Brokers
Thank you for your business!
They offer a decent selection of wines
They offer a decent selection of wines, but their prices tend to be a bit higher than other stores in the area. Additionally, the customer service was just average, as the staff didn't seem very knowledgeable about the wines they had in stock.
2 avril 2023
Avis spontané
Received my order quickly
Received my order quickly! Haven’t yet opened it. Fingers crossed! Thank you!
22 mars 2023
The vintage wine was exactly as…
The vintage wine was exactly as described — fill and condition — nicely packed and quickly shipped, and Pablo whom I dealt with at Estate Wine was very responsible and professional.
6 mars 2023
Prompt and professional service!
20 février 2023
Was very pleased with the service
Was very pleased with the service. I received an immediate email which told me exactly when I could expect shipment and it came right on time, in the window.
20 février 2023
Estate Wine Brokers saved my shipment
responsive , helpful sales people who helped me get my shipment even though FEDEX delayed my order.
17 février 2023
Réponse de Estate Wine Brokers
Thank you!
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