Usually, companies and their customer service are flat out awful. But esupply has changed my mind about online shopping. Literally, this isn't a generic, robotic review. I ordered an item, which cam... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
esupply you deserve bigger recognition in the marketplace. I have never, in many years, received better service. I ordered a Samsung laptop at 4-20pm. The order was acknowledged, packe... Voir plus
Solid. Order keyboard on the internet. It arrives next day. Standard e-commerce and half the price of the HP store. What more could you ask for?
Best price for CPU I was looking for in the UK. Would highly recommend this store for its immaculate customer service and customer focused approach. I was provided a tracking number and recieved my it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're a UK based e-tailer with a tech-focus, specialising in supplying IT hardware and consumer electronics at epic prices! Our extensive knowledge of the IT industry and strong relationships with distributors enables us to slash prices for our customers, whilst holding our own stock ensures speedy delivery. Always at the core of our business philosophy is to provide a hassle-free customer experience. This is why we offer a one-stop shop for electronics and deliver on time, every time. Unlike other e-commerce sites, we welcome the opportunity to engage with our customers and are happy to help with questions about any of the products shown on our sites, without chatbots or pre-written responses.
Coordonnées de contact
84-85 John Wilson Business Park, CT53QT, Whitstable, Royaume-Uni
- 0333 0110551
- customerservice@esupply.co.uk
- esupply.co.uk
4,9
Excellent
424 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
10/10 Service!
Amazing company Ordered a laptop came so quick in perfect condition! Will definitely be ordering again Nice work guys keep it up.
19 janvier 2023
Avis spontané
Réponse de esupply
Hi James,
We do not mess about here at esupply! Thank you for the kind words and we can't wait to see you again soon.
Kind regards,
Owen (esupply)
Highly recommended Prompt replies to email and very fast…
Prompt replies to email and very fast delivery at an excellent price, would highly recommend
6 février 2023
Avis spontané
Réponse de esupply
Hi there,
Fast delivery at affordable prices is the aim of our game! We appreciate your order and review and hope to see you again soon.
Kind regards,
Owen (esupply)
Excellent service
Had a few hiccups on delivery, but every email I sent was replied to within 30min and Owen in support was really helpful. TV arrived in perfect working order, is up and running no problems. 10/10 will use again.
26 janvier 2023
Avis spontané
Réponse de esupply
Hi Mike,
Glad to hear we made a good impression as we like to pride ourselves on outstanding customer service.
We hope to see you again soon and if you have any tech questions or queries, please do not hesitate to drop me a mail or call us on 0333 011 0551.
Kind regards,
Owen (esupply)
The best customer service I've ever had from an online store.
Ordered a refurbished M.2 SSD from Esupply. Due to arrive tomorrow. Got a really excellent price on it - roughly 1/2 - 2/3 what I would of expected to pay on other sites. I cant speak for the product/packaging quality; but if the customer service is anything to go by I'm expecting no issues.
Honestly the best, most responsive and helpful customer service I've ever experienced from an online store. An agent on their web chat service has gotten back to me both times within 60 seconds and has given me complete assurance before and after making my purchase.
Clearly knowledgeable and helpful team were able to explain the product, shipping and returns policy to me effectively. Also provided me with an additional invoice as soon as I requested one and sent me my tracking details again via the web chat service.
Keep it up, really good work. Will be recommending to friends and returning myself for future upgrades.
25 novembre 2022
Avis spontané
Réponse de esupply
Hi David,
A great customer deserves a great service. I am glad we hit the mark and look forward to seeing you again soon.
All the best,
Owen (esupply)
Never ordered from e supply before but…
Never ordered from e supply before but checked the reviews on here and they all seemed pretty positive.
Got the item I needed at a good price and it was delivered really quick. Even got a courtesy email (from a person, not a robot!) to check all was good. So many thanks to Owen there.
Great service all around and would use again.
5 novembre 2022
Avis spontané
Réponse de esupply
Hi Al,
Glad to hear we made a good impression and thank you for the kind words - the pleasure is all mine!
We hope to see you again soon and if you have any tech questions or queries, please do not hesitate to drop me a mail or call us on 0333 011 0551.
Kind regards,
Owen (esupply)
Very helpful service with very friendly…
Very helpful service with very friendly staff
I had a problem finding a power adapter but the friendly staff help me find the correct ones and also checked to make sure they were working correctly I will definitely be using this service again
15 août 2022
Avis spontané
Réponse de esupply
Hi Ian,
Thank you for the kind words. We are always on hand to help in every way we can. We look forward to seeing you again soon!
All the best,
Owen (esupply customer service)
Good service
This is the first time I have used esupply, I found their website easy to negotiate and I was able to purchase the LG Tv easily. I was sent emails acknowledging the orders, it’s transition and finally delivery details, all within a few hours.
Although the item was delivered late and it was nobody’s fault other than the bizarre weather, Owen at esupply was supportive, and made sure all ended well.
20 juillet 2022
Avis spontané
Réponse de esupply
Hi there,
Thank you for the kind words. We are so pleased to have provided you a hassle-free pleasant experience and we hope to see you again soon.
Should you need anything else, do not hesitate to drop me a mail - owen@esupply.co.uk or give us a ring on 0333 011 0551.
All the best,
Owen (esupply customer service)
LG SP11RA Soundbar £859.99
Ordered an LG SP11RA soundbar from esupply.co.uk
Overall good. Delivery was next day, so cannot fault that at all. Product looks brilliant and was £100 cheaper than nearest rival.
Many Thanks
Matt
15 juillet 2022
Avis spontané
Réponse de esupply
Hello Matt,
Cheers for taking the time to drop us a review! We're very glad that you like the product and service we've provided, be sure to get in contact with us via email, phone or our online chat should you need anything else.
All the best,
George (esupply customer service)
Excellent service
Excellent service. Spoke with them on the Monday about an LG SP8YA . Sound bar. Paid for it and delivered next day. Brilliant! Definitely recommend and will use again
5 juillet 2022
Avis spontané
Réponse de esupply
Hi Garry,
Thank you very much for the review - it is greatly appreciated!
I am so glad we hit the nail on the head on all fronts with your order; price, customer service, delivery. All of these are in esupply's DNA.
We hope you see you again soon.
Kind regards,
Owen (esupply customer service)
Fast & Helpful
I recently ordered a new tablet, I was a bit uneasy at first as I had never heard of this company. The price was very good and quick delivery for free.
Customer support was also helpful as they applied a discount code for me which I forgot to apply at checkout after emailing them.
Thanks for the easy purchase!
20 juin 2022
Réponse de esupply
Hi there,
I hope you had a great weekend.
Thank you for giving us a shot - it is really appreciated! We are happy that the Customer Support Team was able to rectify the problem you encountered.
We hope to see you again very soon.
All the best,
Jamie (esupply Customer Service Team).
REALLY REFRESHING!!!
I bought a Dyson DOK at half price of the Dyson website. Dyson original, arrived promptly but a day late, they kept me informed and offered a free gift for my inconvenience.
Great shop and Amazing customer service. REALLY REFRESHING
18 juin 2022
Avis spontané
Réponse de esupply
Hi Mike,
Thank you for leaving us a review. We hope you are doing well today and are enjoying your new Dyson DOK!
Thank you for your kind words. We couldn't do it without helpful customers like yourself.
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and we will do our best to get it resolved.
Have a great day,
Jamie (esupply Customer Service Team).
Réponse de esupply
Good afternoon,
I hope you are well.
Thank you for your kind review. We aim to provide the type of service you described each and every time. We are extremely happy that we hit the mark here.
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and we will do our best to get it resolved.
We hope to see you again soon!
All the best,
Jamie (esupply Customer Service Team).
dyson v10 cyclone absolute
Great communication and product has just as listed at a great price.
13 juin 2022
Réponse de esupply
Hi Norman,
I hope you are doing well today.
Thank you for leaving us a review. We hope you are enjoying your new Dyson V10 Cyclone Absolute - it was definitely a wise choice of hoover!
Thank you for your kind words. We couldn't do it without helpful customers like yourself.
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and I will do my best to get it resolved.
Have a great day,
Jamie (esupply Customer Service Team).
I've used Klarna twice on this site and…
I've used Klarna twice on this site and I've gotten an error message saying payment hasn't gone through. Checked my bank account and payment was pending and now instead of getting excited about my new tablet, I'm forced to wait days to see whether the payment goes through or not. I'm nervous as I'm new to esupply and both times I've used them I've had an issue! Not a good introduction to this company and i fear using them again.
UPDATED Review 13th June 2022:
George from esupply emailed me and resolved my issue satisfactorily. They were quick and sympathetic! Will definitely purchase from them again and recommend. They put me at ease! Well done guys!
11 juin 2022
Avis spontané
Réponse de esupply
Hi Nelcy, we're really sorry you're having errors using Klarna on our site. This isn't a common occurrence for our customers but nonetheless it is hugely important that we do everything possible to prevent it happening for any of our customers.
Please be reassured that your money is safe with Klarna, but if you could please give us a ring on 0333 011 0551 we'll be able to assist further.
Kind regards,
George (esupply customer service)
Réponse de esupply
Hi Paul,
Thank you for taking the time to write us a review - it is greatly appreciated!
We are glad you are satisfied with the soundbar and service you received - we wouldn't want it any other way!
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and I will do my best to get it resolved.
All the best,
Jamie (esupply Customer Service Team).
Great product delivered as promised
I bought a Samsung sound bar that was very competitively priced, delivered quickly, very happy.
9 juin 2022
Réponse de esupply
Hi Andrew,
Thank you for taking the time to write us a review - it is greatly appreciated!
We are glad you are satisfied with the soundbar and service you received. It always makes it worth our while when we see a review like this one. Thank you for your kind words.
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and I will do my best to get it resolved.
All the best,
Jamie (esupply Customer Service Team).
Réponse de esupply
Hi John,
Thank you for your order with us at esupply. We are glad you are satisfied with the service provided!
If you encounter any issues or require any assistance, please don't hesitate to give us a call on 0333 011 0551 or drop me an email personally at jamie@esupply.co.uk and I will do my best to get it resolved.
All the best,
Jamie (esupply Customer Service Team).
Ordered a monitor on the night before…
Ordered a monitor on the night before bank holiday and was eagerly awaiting its arrival but I got an email on the working day after bank holiday letting me know it was out of stock and that there was an error on their website. Very annoying but the customer service was excellent in terms of prompt responses and helpful information. I really want to give a higher rating but unfortunately, as I never received my product, I can't.
They've told me they'll give a full refund and I got an email confirming as much but I haven't received it yet although all of this just happened this morning so I don't expect it to come through straight away anyway.
Overall, I probably will use this site again because 1. Prices are unbeatable and 2. Amazing customer service.
Edit: received the refund so shall bump this up by a point
7 juin 2022
Réponse de esupply
Hi Huzayfah,
Thanks for taking the time to review us. We are terribly sorry for the stock issue and I can assure we are working hard to resolve this. It is not a regular occurrence but reviews and people like you are the reason we do this.
Your understanding and patience means a lot to us and I can't wait for another order to come through so we can provide the best service.
All the best,
Owen (esupply customer service)
Not bought from esuppy before
Not bought from esuppy before, I emailed owen to ask him for some information on the sound bar, great service, just taken delivery, very impressed, going to order another one this week, and will recommend.
Mr Downs
5 juin 2022
Réponse de esupply
I am glad we hit the nail on the head with this order. Customer service is in our DNA and whenever you need us, just drop a mail! We look forward to seeing the new order.
All the best,
Owen (esupply customer service)
Brilliant Customer Service
Usually, companies and their customer service are flat out awful.
But esupply has changed my mind about online shopping.
Literally, this isn't a generic, robotic review. I ordered an item, which came late unfortunately, as I did order before an extended bank holiday. Easily enough, I returned it and they did refund once I enquired. Might come back for my laptop at these prices too. Great service!
31 mai 2022
Avis spontané
Réponse de esupply
Thanks for taking the time to review us. We provide the best customer service regardless of you buying or returning. I am glad you had a pleasant experience and we hope to see you again soon.
All the best,
Owen (esupply customer service)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.